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Old 04-07-2013, 06:43 PM   #1
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New 1007 Pop Up - Bad build

With a ton of excitement, we bought our first new camper. Our last was a 2000 Coleman Seapine that we bought used. It had never been cooked in and they never wore shoes inside. It was cleaner than this Jayco. When our dealer gave us a demo of our camper, the outside light was burned out, the stabilizers were rusty, there were broken boards in the water heater compartment along with garbage and the door would not go into place. Over two weeks later, the door, light, broken boards and stabilizers were fixed. Still excited, we opened the camper this weekend and had a chance to try to load it up. We were surprised by how much cleaning we had to do (my wife shop vaccuumed saw dust out for over 30 minute) and how many mechanical issues there are. Aside from the crooked non sealing door, the scratches on the faux wood work are regrettable, the lights that we haven't used are clearly used (black), the screws are falling out of the bed ends, the window on the door falls down when you shut it, and there is rust on a number of parts. I guess we thought that when we bought a new camper everything would be new.

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Old 04-07-2013, 07:02 PM   #2
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That would be unacceptable to me.
Looked used and looks like door has been replaced with the wrong size.
I believe they'd be getting me a new trailer. JMHO



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Old 04-07-2013, 07:11 PM   #3
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Welcome to the forum. That unit should have never been cleared for sale before the issues were addressed IMO. Dealers are supposed to do a inspection and prep before a customer views a trailer. I wonder if it was at an RV show or used as a demo to have that many issues....still no excuse though.
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Old 04-07-2013, 07:53 PM   #4
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Looks like someone dropped the ball. I believe you should have a talk with the dealer and express your concern about their pre-delivery prep and inspection on this popup
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Old 04-07-2013, 08:46 PM   #5
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Agree with all the above. If the dealer refuses to provide you with a new unit, preferably another unit, then I would contact Jayco and ask them to intervene. I'm sure they would not want one of their dealers selling a used unit and calling it new. I'm sure that Jayco will in some way make it right for you. JMHO
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Old 04-07-2013, 08:59 PM   #6
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WOW that is not a "new" camper. Start at the dealer and go to Jayco if you are not satisfied with what the dealer offers. What year is the trailer?
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Old 04-09-2013, 04:18 PM   #7
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Not for nothing, but why did you accept delivery? Is this really a new trailer? Shoot Jayco an email with the VIN # and see when this trailer was actually built.
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Old 04-09-2013, 08:33 PM   #8
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Bet you it was a rental, or loaner and never titled so it was sold to you as new.
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Old 04-10-2013, 02:54 PM   #9
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Clearly our error was in not being more meticulous in examining our "new" 2013 camper; however, by that time it was already titled to us. The dealer has agreed to fix the mechanical issues, but not switch to an unused unit. Jayco agrees with the dealer. They say, "this unit will not be replaced but we are offering to make the repairs." I believe we were lied to in that the camper was transported to a local show in the middle of the winter. The chemicals used for deicing our roads would explain the premature rust and the use for the 4 day show explains the damage and bulbs. This is far from a "welcome to Jayco" moment. Caveat emptor.
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Old 04-11-2013, 08:39 AM   #10
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This just shows you have to be vigilant when making a purchase... I would never dream of buying an item like that without going over it top to bottom first.. New or used it does not matter...

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