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Old 02-24-2015, 03:11 PM   #11
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Sounds like they may of had a problem with a power jack on another unit and just took yours and put a used one on, perhaps meaning to replace it when they got the new replacement in. Radio is a factory issue it seems...unless that too was "swapped" out with another unit.. Something is not right. Did you notice this on your walk through before taking delivery.
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Old 02-24-2015, 03:16 PM   #12
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I can't wait to see how you come out. Good luck.
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Old 02-24-2015, 03:26 PM   #13
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I actually noticed both items during the walk through.

Having done so much research I was almost positive the Bluetooth was a standard option so I specifically asked about the Bluetooth issue with the RV Tech and he just replied "nah this one doesn't have BT" so I thought maybe I was confused. Got home and reviewed the 2015 Jayco material and it states Bluetooth was a standard 2015 option.

I noticed the tongue jack as well but didn't mention it. It was raining and cold when I did the inspection and thought it looked worse than what I would assume it should but wasn't 100% sure until I remembered when I got it home that I had taken a lot of pics of it on the lot 8 days before we picked it up. Sure enough there was a black one on it in the PICS and now an old white one (well more like dirty yellow).
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Old 02-24-2015, 03:32 PM   #14
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I would question the integrity of that dealership. You may want to reconsider doing business with them in the future.
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Old 02-24-2015, 03:46 PM   #15
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Quick Update:

As mentioned in the OP I spoke with the parts manager early this morning and discussed the tongue jack with him -- not coming away with a reassuring feeling. A few moments ago I decided to go ahead and call the salesman I dealt with and get his take. Salesman was very receptive and reassuring. He mentioned he'll transfer me to the parts manager and see about what they need to do. I let him know about the conversation I had earlier this morning so the salesman then said he'll go talk to the sales manager and get back with me.

Well, about 10 minutes later the parts manager called back and apologized. His explanation was that the morning they went to get the trailer ready for prep the RV Techs noticed the tongue jack housing had a crack in it near the up/down switch and in turn wasn't functioning. Parts manager told the techs to swap it out with a "certain other camper that had a like model" but they must have chosen the wrong one. Said they'll order me a new one and be happy to swap it out with it comes in.

I didn't bring up the Bluetooth issue. I'll wait and see if Jayco customer service responds on that issue first since I am thinking it is most likely a factory issue.
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Old 02-24-2015, 05:02 PM   #16
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I would have come unglued already. You paid a lot of money for a "new" camper and they have the balls to put used equipment on it? And not bother to say anything? I'm just pissed reading this thread!

My take is the parts manager was hoping you wouldn't say anything. Ugh!

I would also start writing things down and push the Bluetooth issue. The 2015's are advertised to come with the Bluetooth.
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Old 02-24-2015, 05:51 PM   #17
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If made in June 2014, it should be an early 2015 model. It has been established the dealer switched out the jack, I can only guess that at the beginning of the model run they still installed some of the leftover units without the Bluetooth in the 2015`s. Hopefully they will correct this.
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Old 02-24-2015, 06:05 PM   #18
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I definitely got the vibe the parts manager was hoping I'd either not notice or not call him out on it. Funny thing is the tongue jack they installed on the new camper is so noticeably used and worn that my wife actually addressed it with me before I ever mentioned it to her. She said "we have this beautiful new camper but all I keep seeing is that ugly white thing right on the front of it".
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Old 02-24-2015, 06:40 PM   #19
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Quote:
Originally Posted by RJWX23F View Post
I definitely got the vibe the parts manager was hoping I'd either not notice or not call him out on it. Funny thing is the tongue jack they installed on the new camper is so noticeably used and worn that my wife actually addressed it with me before I ever mentioned it to her. She said "we have this beautiful new camper but all I keep seeing is that ugly white thing right on the front of it".
Precisely why I say you should start documenting things. You have already proved the credibility of the parts manager. It's time to start knocking on the GM's door. Be calm....although I said I'd come unglued, don't do that because you'll get the door slammed in your face. Document, document, document. Go over that "sticker" line by line and confirm everything. If it looks used or you don't have what is advertised, document it. Also I would inspect the camper at home closely and document any findings. Then bring it to the GM's attention.

If you cannot get any results, contact Jayco customer service. I cannot stress enough, document dates and times of conversations.

Good luck.
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Old 02-24-2015, 10:06 PM   #20
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Good luck, hope everything works out for you. I would be at the dealers lot first thing in the morning with trailer in tow....
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