Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 02-25-2015, 10:20 AM   #21
Junior Member
 
Join Date: Feb 2015
Location: Rockvale, TN
Posts: 15
UPDATE:
Jayco Customer Service did respond to my inquiry this morning.

Hello Josh,

I have reviewed the build order on this unit and found the radio you currently have is the correct one. The options and standards are subject to change through out the model year as stated in the brochure. I will contact your selling dealer and discuss with them getting the stereo w/Bluetooth added to your unit. Jayco will be doing this as a goodwill gesture as this is not a warranty issue.

Thank You

Having them point out the "subject to change" and yet still offer to work to get the unit upgraded does make me appreciate the effort it seems Jayco is willing to go to satisfy their customers.
__________________

RJWX23F is offline   Reply With Quote
Old 02-25-2015, 02:56 PM   #22
Senior Member
 
wags999's Avatar
 
Join Date: Jan 2015
Location: Surprise
Posts: 1,505
Quote:
Originally Posted by RJWX23F View Post
UPDATE:
Jayco Customer Service did respond to my inquiry this morning.

Hello Josh,

I have reviewed the build order on this unit and found the radio you currently have is the correct one. The options and standards are subject to change through out the model year as stated in the brochure. I will contact your selling dealer and discuss with them getting the stereo w/Bluetooth added to your unit. Jayco will be doing this as a goodwill gesture as this is not a warranty issue.

Thank You

Having them point out the "subject to change" and yet still offer to work to get the unit upgraded does make me appreciate the effort it seems Jayco is willing to go to satisfy their customers.

Perhaps they need to add " At our disgression and for any reason we want to, we can and may make changes as we see fit". I would think, I guess wrongly, they would only change "Standard" items when they are not available, and even then should be as close to the standard or better.

Do they really think people are just fine with this? Not even telling you what they are doing? We looked at many units before choosing what we wanted, and I expect to get what we ordered, not what they want to give us.
__________________

__________________
2011 Toyota Tundra double cab
2015 27RLS
wags999 is offline   Reply With Quote
Old 02-25-2015, 03:03 PM   #23
Senior Member
 
Hitch Pin's Avatar
 
Join Date: Sep 2011
Location: Southern Ohio
Posts: 464
I wouldn't let it go, I would keep on them until they make it right. I wouldn't trust a dealership that would do something like that.
__________________
2015 Jay Flight 23 RB
2014 Silverado LT 1500 with a 5.3 V8 Ecotec3
Hitch Pin is offline   Reply With Quote
Old 02-25-2015, 03:23 PM   #24
Senior Member
 
Join Date: Feb 2012
Location: Myrtle Beach, SC
Posts: 1,261
Wouldnt that be covered under warranty? If the jack was bad I would think (as a dealer) they would say something like" noticed the jack was bad so we put this TEMPORARY on on until the new one comes in". They could have atleast painted it for you.
exjay1 is offline   Reply With Quote
Old 02-25-2015, 06:28 PM   #25
Senior Member
 
Camping Couple's Avatar
 
Join Date: Aug 2012
Location: Kalamazoo
Posts: 726
Quote:
Originally Posted by exjay1 View Post
Wouldnt that be covered under warranty? If the jack was bad I would think (as a dealer) they would say something like" noticed the jack was bad so we put this TEMPORARY on on until the new one comes in". They could have atleast painted it for you.
But they didn't say a word. They had every opportunity to say something during delivery and didn't. They only said something after he brought it to their attention. Yeah it's covered under warranty. I wouldn't trust them.

I work in the HVAC Business. If you Just purchased a brand new A/C unit for your home, I found the condenser fan motor was bad and replaced it with a beat up used one and didnt say anything, I would look incredibly foolish after being called out on it. I would probably never be trusted again by you either.
__________________

2015 Jayco 24FBS Elite Jay Flight
2013 Chevrolet Silverado 2500HD 4X4 6.0L 3.73 Axle
HD Trailering Package with Integrated Brake Controller
Equal-i-zer Hitch 10k/1000
Camping Couple is offline   Reply With Quote
Old 02-25-2015, 07:15 PM   #26
Site Team
 
Crabman's Avatar
 
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 14,658
Quote:
Originally Posted by RJWX23F View Post
UPDATE:
Jayco Customer Service did respond to my inquiry this morning.

Hello Josh,

I have reviewed the build order on this unit and found the radio you currently have is the correct one. The options and standards are subject to change through out the model year as stated in the brochure. I will contact your selling dealer and discuss with them getting the stereo w/Bluetooth added to your unit. Jayco will be doing this as a goodwill gesture as this is not a warranty issue.

Thank You

Having them point out the "subject to change" and yet still offer to work to get the unit upgraded does make me appreciate the effort it seems Jayco is willing to go to satisfy their customers.
It looks like this will end well after all. Enjoy the new trailer.
__________________
2017 Coachmen Catalina 283RKS
2004 Chevy 2500 HD CC 6.0l
2010 Jayflight 28BHS (sold)
Crabman is online now   Reply With Quote
Old 02-26-2015, 03:42 AM   #27
Senior Member
 
krackeer's Avatar
 
Join Date: Jul 2012
Location: Greenville SC
Posts: 843
my dealer has went way out of his way to help me with every little issue I have had. some things were replaced even after warranty, and even though I told them that I had damaged it. Great people! I would let jayco know what they did to you concerning the jack(maybe even refer them to this thread so they can see for themselves how people feel about it). As for the bt stereo, yes, you should have it. Once again, not right on jayco's part and they know it. they should review their relationship with this dealer. just my 2 cents.
__________________
2012 Jayco 32 TSBH
Stored in Myrtle Beach/Surfside SC
2006 Tundra DC with tow package
No TV since Tundra can't do it

krackeer is offline   Reply With Quote
Old 02-26-2015, 07:56 AM   #28
Senior Member
 
Join Date: Feb 2014
Location: MD
Posts: 3,093
Sounds like your getting the issues resolved. Congrats. Hopefully you will have no other issues.
__________________
2017 JayFlight 28BHBE
2014 JayFlight Swift 264BH (Sold)
2007 GMC 2500 Sierra Classic Crew Cab LBZ Duramax / 6spd Allison
SouthCo is offline   Reply With Quote
Old 02-26-2015, 11:11 AM   #29
Junior Member
 
Join Date: Feb 2015
Location: Rockvale, TN
Posts: 15
From a newbie I really appreciate all the insights you have shared with me on this issue. No updates but the dealer will hopefully call me when they have the new parts ready and get it all squared away. I'll let you all know when that happens and/or if it doesn't!
__________________
2015 Jayco Jay Feather X23F
2006 Toyota Tundra 4X4 TRD w/ Tow Pkg
Brake Controller & Husky Round Bar WDH
RJWX23F is offline   Reply With Quote
Old 02-26-2015, 02:05 PM   #30
Member
 
Join Date: Feb 2015
Location: Champion, Ohio
Posts: 48
Nothing to add but I hope the dealer fixes your issues and does something to earn your business again. Really shady for them to have swapped your jack for a used one. There really is no excuse for such a thing to happen.
__________________

__________________
2015 Jay Flight 264BHW
2008 Silverado Z71 Crew 5.3L HD Tow Package
Equalizer Weight Distribution Hitch
2006 Forest River Salem Hybrid *sold*
thebuckeye is offline   Reply With Quote
Reply

Tags
x23f jay feather

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 10:24 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.