Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 02-24-2015, 01:09 PM   #1
Junior Member
 
Join Date: Feb 2015
Location: Rockvale, TN
Posts: 15
New Jay Feather delivered with Used/Incorrect Parts

New Jayco Travel Trailer owner here. I just took delivery of a 2015 Jay Feather X23F on 2/21/15. The Mfg Date of the camper is 06/14.

Couple questions I would like to pose and see if there are others who have some expertise to share.

1) This being a Brand New camper purchase with the power package included (awning and tongue jack) after getting the camper home I noticed the tongue jack had been swapped to a weathered and used one. Having taken pictures while shopping for the camper I can see the original jack was a nice black unit. Upon delivery it was a weathered and obviously used white (more like faded yellow) one installed. I spoke on the phone with the parts manager at the dealership and he said "yeah I remember the techs having a problem with one and it must have been yours. Is there a problem with it? Is it not working?" I explained the problem is the jack that they swapped is an eye sore on this brand new camper. The parts manager said he'll get back in touch with me -- but it wasn't in a very reassuring tone.

Do anyone have an opinion on this or how to best handle it?

2) This camper being a 2015 model all Jayco documentation state that the entertainment units come standard with Bluetooth connectivity. Well it is obvious my unit has the 2014 IRV unit installed without Bluetooth. Anyone have an opinion on whether Jayco or the dealer should upgrade the unit to the 2015 specifications?

Thanks for all those that share information. I utilized loads of information from this forum prior to making my Jayco purchase.
__________________

RJWX23F is offline   Reply With Quote
Old 02-24-2015, 01:39 PM   #2
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 5,045
Sounds like the dealer did some swaps. If it was built in June 2014 it is probaby a 2014 not 2015. Call JAYCO with the vin # and ask them.
__________________

__________________
DISNEY LOVERS
PINNACLE 2015 38FLSA. aka: "Roam Sweet Home"
Grumpy is offline   Reply With Quote
Old 02-24-2015, 01:47 PM   #3
Senior Member
 
Join Date: Aug 2011
Location: Missouri City, The Republic of Texas
Posts: 3,010
Are you sure it was the same TT that you looked at?
__________________
Cheers,
T_

2013 F-350 CC SB 2WD 6.7PS
2013 Eagle Premier 351 RLTS
-SOLD- 2012 X23B
-SOLD- 2003 Ford Expedition 5.4, Bilstein shocks
RedHorse1 is offline   Reply With Quote
Old 02-24-2015, 01:49 PM   #4
Junior Member
 
Join Date: Feb 2015
Location: Rockvale, TN
Posts: 15
Before purchasing I did inquire about whether it was a 2014 or 2015 model based on the Mfg. Date. The dealer stated that most new year model Jaycos come out around May of the year before. Then we reviewed the "window sticker" (not sure what they are called for a camper) that list all the information about the unit and infact it is a "2015" model. I will reach out to Jayco Customer Service as well and see if they can provide any additional information. Thanks for the response Grumpy!
RJWX23F is offline   Reply With Quote
Old 02-24-2015, 01:54 PM   #5
Junior Member
 
Join Date: Feb 2015
Location: Rockvale, TN
Posts: 15
Absolutely sure! It was the only X23F on the lot -- as well as the photos I took are more than convincing. My assumption is this: Having scheduled the pickup for 1:00pm on 2/21 I'd say the dealer didn't get working on it till that morning. Having found that the power tongue jack wasn't working for whatever reason decided to swap it out with another -- this being a used one.

This being the case I am mostly curious if others in my situation would accept the used tongue jack and go on your merry way or since buying a brand new unit want all new hardware as well? Again the biggest annoyance is the appearance of the old jack.
RJWX23F is offline   Reply With Quote
Old 02-24-2015, 02:17 PM   #6
Senior Member
 
Join Date: May 2012
Location: Boston
Posts: 664
I would demand a new black one, as if you think it looks weathered now give it another year. Black one is nicer looking. Also, If the specs said you were getting bluetooth, I would also demand that. You didn't buy a unit that came without bluetooth.
__________________

2013 White Hawk 28 DSBH
2011 Jay Feather X23J (traded-in)
2011 Ford F-150 XLT w/towing package
RoadMaster Active Suspension
Reese Trunnion Bar WDH w/Dual Cam sway control
jdorant is offline   Reply With Quote
Old 02-24-2015, 02:21 PM   #7
Junior Member
 
Join Date: Feb 2015
Location: Rockvale, TN
Posts: 15
JDorant -- appreciate your viewpoint. I am of the same mind but having never bought a new camper just wasn't sure of the expectations with features matching documentation and dealer involvement with swapping parts, etc.
RJWX23F is offline   Reply With Quote
Old 02-24-2015, 02:44 PM   #8
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 5,045
The MSRP sheet would list the "Bluetooth" as well if it was part of the unit.
__________________
DISNEY LOVERS
PINNACLE 2015 38FLSA. aka: "Roam Sweet Home"
Grumpy is offline   Reply With Quote
Old 02-24-2015, 02:52 PM   #9
Senior Member
 
Tunce the traveler's Avatar
 
Join Date: Aug 2013
Location: Bellingham,Wa.
Posts: 4,627
Quote:
Originally Posted by RJWX23F View Post
JDorant -- appreciate your viewpoint. I am of the same mind but having never bought a new camper just wasn't sure of the expectations with features matching documentation and dealer involvement with swapping parts, etc.
Your being too nice, get what you paid for they already tired to pass off used Equiptment on you and not tell you.
Tunce the traveler is offline   Reply With Quote
Old 02-24-2015, 02:57 PM   #10
Junior Member
 
Join Date: Feb 2015
Location: Rockvale, TN
Posts: 15
I've emailed Jayco Customer Service and will see if they offer any recommendations. If/when I hear back I'll update the thread.

I'll also call my dealer and try to speak with someone besides the parts manager and see what happens.

Thanks all for the information and recommendations.
__________________

RJWX23F is offline   Reply With Quote
Reply

Tags
x23f jay feather

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 02:57 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.