|
|
01-07-2017, 05:57 AM
|
#1
|
Junior Member
Join Date: Jan 2016
Location: Pensacola
Posts: 13
|
Norcold doesn't want to pay
Hello, We have a 2016 Jayco Eagle that we bought just under a year ago. The cooling unit went out on our Norcold fridge. The rig has been at the dealer that we bought it from since this past Tuesday. The dealer is saying that Norcold is being very un-cooperative. They say they have provided all the proper paperwork and photos that Norco has requested, but they are still refusing to ship part. The dealer has told me that they have gotten their manager involved, but still no luck. Has anyone else encounter this kind of problem with Norcold. Our rig is still under warranty. We are staying at a friends house while our rig is in the shop as we are wintering in Florida, and now our home is gone.
|
|
|
01-07-2017, 06:45 AM
|
#2
|
Senior Member
Join Date: Dec 2011
Location: Reno (home base) Winter Eloy, AZ
Posts: 988
|
Think you mean Norcold which is under the Thetford umbrella of products.
Has the dealer contacted Jayco?
That would be actually the 1st step.
__________________
2012 Pinnacle 36KPTS - Kitchen Pantry Triple Slide
Mor/Ryde suspension and pin box, Dual pane windows, Auto Leveling System, 2 A/C's, Sailun G's and more...
View photos
Our Trip Journal
|
|
|
01-07-2017, 06:49 AM
|
#3
|
Junior Member
Join Date: Jan 2016
Location: Pensacola
Posts: 13
|
Yes you are right about the spelling. Thank you and sorry for that. I will be contacting Jayco Monday. I had been giving the dealer a chance to resolve it and they, for some reason, will not contact Jayco themselves. Maybe they are not suppose to, I don't know, but I will do it Monday.
|
|
|
01-07-2017, 07:00 AM
|
#4
|
Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,091
|
Has Norcold provided a reason why they will not send the part?
|
|
|
01-07-2017, 07:21 AM
|
#5
|
Junior Member
Join Date: Jan 2016
Location: Pensacola
Posts: 13
|
Not to our knowledge. The only info our dealer has given us is that Norcold keeps asking for more info and they are supplying it, but they keep wanting more. I cannot even tell you how many times we have heard the phrase, "I'm sorry" in the past week from our dealer. As nice as that is, we would really just have it fixed. We have had the rig less than a year, so this shouldn't be an issue.
|
|
|
01-07-2017, 07:31 AM
|
#6
|
Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,091
|
If the need is great and the part is not rediculosly expensive perhaps you could order the part on your dime and hash out reimbursement later. Not the most desirable scenario but it may keep you in your rig.
|
|
|
01-07-2017, 07:38 AM
|
#7
|
Junior Member
Join Date: Jan 2016
Location: Pensacola
Posts: 13
|
At this point, I would consider just parking my tush in the rig until it is fixed. They have it set up right outside the service bay and is connected to electric.
|
|
|
01-07-2017, 09:10 AM
|
#8
|
Senior Member
Join Date: Jun 2010
Location: Saskatoon Sask Canada
Posts: 10,714
|
The dealer is mucking you a bit... it should be covered under Jayco's 24 month bumper to bumper warranty.. Here is to hoping it is fixed soon
__________________
Seann
2004 Chev Silverado Duramax optioned past the max. 2009 Jayco Eagle 308 RLS 900watts of solar, Lithium batteries (400amp hour), 2000 watt (4000 surge) whole house inverter.
145days boondockinig in2023 2022/151 2021[/COLOR]
93/2020,157/2019219/2018 206/2017,215/2016, 211/2015, 196/14, 247/13, 193/12
|
|
|
01-07-2017, 09:12 AM
|
#9
|
Senior Member
Join Date: Nov 2014
Location: Florien, LA
Posts: 1,872
|
Could be a dealer issue. We live in west Louisiana, dealer is in south east Louisiana, we were in hot springs, ar on a trip with major issues with our norcold (leaking out the back during thaw cycle). Sent pictures and video to dealer, new fridge shipped and was at dealer before I even got home. Only had to bring it in for the swap, which took them under 15 minutes. Never unhooked camper from truck. Had issues with the new one too, so I put in a residential fridge and the norcold just fills a hole in my shop now. Either way, I'd bet it's the dealer, not norcold.
__________________
John and Rebecca Dickson
Emma-13 / Little John-10 / Iva-7
2013 Ford F-350 Lariat FX4, CC LB PSD, DRW
2015 Jayco Jay Flight 28BHBE (#8)
|
|
|
01-07-2017, 09:21 AM
|
#10
|
Senior Member
Join Date: Dec 2010
Posts: 1,643
|
My dealer gave me the response they got from a vendor and I did not think the response was reasonable. I called the vendor, and the response changed dramatically. My suggestion is that you contact Norcold directly. This is not a criticism of your dealer; but the person directly affected by a decision can sometimes advocate for themselves better than a third party.
__________________
There's lots of advice and information in forums... sometimes it is correct. For example, all of my posts are made by a political appointee who got the job as a reward for contributions to my diesel bill.
2011 Jayco 28.5RLS; 2021 Chevy Duramax; Pullrite Superglide Hitch
|
|
|
01-07-2017, 11:17 AM
|
#11
|
Junior Member
Join Date: Jan 2016
Location: Pensacola
Posts: 13
|
Oh I never would have thought to call Norcold directly. That is a very good idea. Thank you so much. And thank you to everyone that replied. I got some good information here, and I am ready to go to battle next week with dealer/Norcold/Jayco. Thanks to all.
|
|
|
01-07-2017, 01:59 PM
|
#12
|
Senior Member
Join Date: Dec 2011
Location: Reno (home base) Winter Eloy, AZ
Posts: 988
|
Quote:
Originally Posted by Photonut4
Oh I never would have thought to call Norcold directly. That is a very good idea. Thank you so much. And thank you to everyone that replied. I got some good information here, and I am ready to go to battle next week with dealer/Norcold/Jayco. Thanks to all.
|
Reverse the order...Jayco is the place to start and they will handle EVERYTHING!!
2 year JAYCO WARRANTY ON EVERYTHING!!!!
__________________
2012 Pinnacle 36KPTS - Kitchen Pantry Triple Slide
Mor/Ryde suspension and pin box, Dual pane windows, Auto Leveling System, 2 A/C's, Sailun G's and more...
View photos
Our Trip Journal
|
|
|
01-08-2017, 06:22 AM
|
#13
|
Junior Member
Join Date: Jan 2016
Location: Pensacola
Posts: 13
|
Thank you I will do that. You all have made me feel better. I am actually beginning to believe that we will get our rig back this week. Fingers crossed.
|
|
|
01-11-2017, 07:59 AM
|
#14
|
Junior Member
Join Date: Jan 2016
Location: Pensacola
Posts: 13
|
So here is the update: nothing has been done. We have been talking to the manager at the dealer and Jayco and so far nothing. The dealer has had the rig since January 3rd, and now they are saying they do not know what is wrong with the fridge. Jayco says all she can do is nudge them, but that is it. Yes she confirms that it is covered under warranty, but that does us no good if they don't fix the stupid thing. So Jayco is useless, and the dealer is useless. So frustrating.
|
|
|
01-11-2017, 08:17 AM
|
#15
|
Senior Member
Join Date: Dec 2011
Location: Reno (home base) Winter Eloy, AZ
Posts: 988
|
You said in your 1st post;
Quote:
The cooling unit went out on our Norcold fridge.
|
Have you tried running it on propane assuming you are trying it on electric?
If yes then it's time for YOU to call Norcold.
Oh, and never heard of Jayco or a reputable dealer not being able to help solve a problem....jus saying from experience.
Good luck.
__________________
2012 Pinnacle 36KPTS - Kitchen Pantry Triple Slide
Mor/Ryde suspension and pin box, Dual pane windows, Auto Leveling System, 2 A/C's, Sailun G's and more...
View photos
Our Trip Journal
|
|
|
01-11-2017, 08:31 AM
|
#16
|
Junior Member
Join Date: Jan 2016
Location: Pensacola
Posts: 13
|
We were initially told it was the cooling unit, now we are told they don't know. I just called Norcold, and they said that they have not heard from the dealership at all. So I then called the dealer back and they said that no, they don't call Norcold, first they had to submit it to their warranty department to get approval, and then the request goes to Norcold. I asked for the phone number of their warranty department and he said he wouldn't give it to me that he would send them and email and then call me back.
|
|
|
01-11-2017, 08:43 AM
|
#17
|
Senior Member
Join Date: Sep 2013
Location: South Texas
Posts: 7,207
|
This is starting to sound a little fishy on the dealer's part. Sounds like they're jerking you around a bit. I'm not sure I wouldn't take the trailer back and deal with Norcold directly. Then I'd contact Jayco and tell them that I took the trailer back from the dealership, and ask them to deal directly with me, or recommend a Jayco approved repair facility that can and will handle the problem efficiently.
__________________
-2018 Greyhawk 29MV
-2020 Jeep Wrangler Unlimited (JLU) (Primary Toad)
-1994 Jeep Wrangler YJ (Secondary Toad)
-2014 Jay Flight 28BHBE & Ram 2500 6.4L CC 4x4 (sold)
|
|
|
01-11-2017, 09:05 AM
|
#18
|
Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,091
|
Quote:
Originally Posted by Camper_bob
This is starting to sound a little fishy on the dealer's part. Sounds like they're jerking you around a bit. I'm not sure I wouldn't take the trailer back and deal with Norcold directly. Then I'd contact Jayco and tell them that I took the trailer back from the dealership, and ask them to deal directly with me, or recommend a Jayco approved repair facility that can and will handle the problem efficiently.
|
Yes its hard for them to submit a warranty claim if they do not have the ability or where with all to diagnose the problem in the first place. It sounds like they are dealing with it by not dealing with it.
|
|
|
01-11-2017, 09:28 AM
|
#19
|
Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 15,951
|
Quote:
Originally Posted by Camper_bob
Then I'd contact Jayco and tell them that I took the trailer back from the dealership, and ask them to deal directly with me, or recommend a Jayco approved repair facility that can and will handle the problem efficiently.
|
X-2 JAYCO even authorizes "mobile" service techs.
|
|
|
01-11-2017, 09:46 AM
|
#20
|
Senior Member
Join Date: Aug 2015
Location: Albany, OR
Posts: 692
|
Quote:
Originally Posted by Crabman
Yes its hard for them to submit a warranty claim if they do not have the ability or where with all to diagnose the problem in the first place. It sounds like they are dealing with it by not dealing with it.
|
Agreed!
"I don't know" is not an acceptable answer. If they "don't know" then they should just replace the entire refridge with a new one.
IMO, you should look for another dealer. I have had work done by a non-jayco independent repair shop. Jayco had no issue with that as long as I talked to them first.
__________________
2015 Jayco 27RLS
2015 Ford F250 6.7PSD
|
|
|
|
|
Thread Tools |
Search this Thread |
|
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|