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Old 12-27-2014, 01:13 PM   #11
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Because the warranty claim has already been attempted with a particular dealer, I would not approach another dealer without Jayco's blessing. Talk to Jayco first.
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Old 12-28-2014, 08:51 AM   #12
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Did you tell Jayco about this? It sounds to me like dealer fraud against You and Jayco.. I am sure Jayco will see that things are made right...
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Old 12-28-2014, 09:04 AM   #13
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At this point the dealer has shown their lack of capability so call Jayco and request the repair be done at the factory. Unfortunately, you will be responsible to get it to them and pick it up after the repair but, the repair will be done correctly. We needed work done to a 5th wheel a few years ago that the dealer wasnt comfortable performing. They pointed us to Jayco factory service who did a great job.
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Old 12-28-2014, 09:05 AM   #14
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What is the dealers name? I don't want to be poor sucker who pulls into him while traveling.
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Old 12-28-2014, 12:00 PM   #15
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It appears the OP is located in Sterling Heights, Mich, which is not far from the Jayco factory. That's why I mentioned the factory repair option.
Note to self...I'm posting too much to this thread.
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Old 12-28-2014, 01:09 PM   #16
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Ok will be making a call back to Jayco tomorrow and try to get them to make the repair themselves. Thanks for all the feedback.
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Old 12-28-2014, 01:23 PM   #17
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There is only one thing that can be said, this dealer is dishonest and fraudulent. I would get with Jayco big time, I wouldn't let this rest until it was made right. I would ask Jayco now that they know the dealer done this, if they can blame you for not wanting them to do the work, in fact I would ask Jayco if they think that they can trust them after this.
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Old 01-04-2015, 03:14 AM   #18
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Wow that's just hard to beleave that a dealer would be that dishonest. Makes me wonder what Jayco thought of that. Good for you guys for helping out in this situation. Another good reason to belong here.
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Old 01-04-2015, 08:41 AM   #19
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I would not let this dealer touch the trailer again. That is shady business. They were paid to do something and didn't do it. It would make me wonder how many times they are taking short cuts or trying to take the cheap way out on fixing other things. Find someplace else to have work done.
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Old 01-04-2015, 10:52 AM   #20
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I agree with the others, work through Jayco directly at this point to get the original approved Warranty Service Claim (wall replacement) completed....., requesting that the dealer in question not preform the work.

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