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Old 12-27-2014, 08:51 AM   #1
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opinion needed

Hello everyone here is my question. In October I dropped of our new 2014 Whitehawk for some warranty work. One of the main problems was the front wall with some rather large bubbles in the fiberglass. Jayco approved a new front wall and shipped one out to the dealer. Not to bash on the dealer but they are one of the larger nationwide dealers. Anyhow the other week they call me and say that they think they got it fixed without replacement of the wall. So I go down to look at it and notice a Crack in the fiberglass where the largest bubble was. I told them I would prefer the wall to be replaced. But they explain to me that the job would be pretty extensive and would prefer not to break all the factory seals in replacement. So the next day I contact jayco to see about them picking up my trailer and doing the work, and was informed that they had already payed the dealer to make the replacement. Now I'm starting to think the dealer is capable of making this repair.

If it were you what would you do?

Thanks for your input
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Old 12-27-2014, 09:04 AM   #2
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Are you saying that the dealer accepted payment from Jayco in an amount that would pay for the installation of a new wall, which new wall Jayco sent the dealer. Then the dealer decided just to patch the problem, instead of installing the new wall and that the patch is cracked? Did the dealer keep the original large payment or refund the extra to Jayco?

If all the above is correct, did Jayco seem interested that the dealer accepted payment for a very big job but did a cheaper patch?
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Old 12-27-2014, 09:05 AM   #3
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I would insist on having the wall replaced. I wonder if it's too late, but Jayco has been known to do repairs like that at their factory, if you tow it there and back yourself.
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Old 12-27-2014, 09:17 AM   #4
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After contacting Jayco they had told me that want the wall replaced because that is what they paid the dealer to do. I'm just a little worried that the job is to big for the dealer to do. Or that are trying to do a quick fix and collect for the total replacement.
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Old 12-27-2014, 09:19 AM   #5
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If I understood what happened correctly, I'd run from that dealer to do anything. Ever. They did not do the repair that Jayco authorized and paid for and sent the parts for, but kept the money. Then their repair was defective.

I'd insist that either another dealer authorized by Jayco do the repair or (maybe better) have the repair done at the Jayco factory.
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Old 12-27-2014, 09:28 AM   #6
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That's the path I would prefer. I would really like the factory to make the repair. Just wonder how much of a pita that would be seeing as the dealer already has the panel and the money.
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Old 12-27-2014, 09:45 AM   #7
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That behavior on the part of the dealer seems to fall in the range somewhere between dishonest and outright fraudulent.
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Old 12-27-2014, 09:48 AM   #8
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It really does sounds like a pain; but to have that dealer do the repair sounds, to me, to be potentially more painful - even if you could get them to attempt to repair the wall.

The dealer said they were concerned about breaking the factory seals (such as they were) so they apparently don't know how to do it. And if they do know how to do it, they don't want to. Your warranty is with Jayco - not this dealer. And Jayco needs to make sure your trailer is repaired to your satisfaction.
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Old 12-27-2014, 11:16 AM   #9
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Sounds like you would rather have the factory do the repair. If it were me, the next step I would take would be to negotiate directly with Jayco about having it done there. Jayco, I'm fairly certain, could recover the parts and cost from the dealer. That would be part of your discussion with Jayco.
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Old 12-27-2014, 11:30 AM   #10
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Quote:
Originally Posted by NC Roamer View Post
That behavior on the part of the dealer seems to fall in the range somewhere between dishonest and outright fraudulent.
I agree and would think that all trust in the dealer would now be gone. Probably time to get another dealer or Jayco involved. Please let us know how this turns out.
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