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03-28-2018, 11:24 AM
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#1
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Member
Join Date: Jan 2018
Location: Downers Grove
Posts: 44
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Ordered 29BHDB delivered to dealer with vinyl floor problem dealer needs to replace
Custom ordered a Jay flight 29BHDB which was just delivered to the dealer on Monday of this week.
Was planning to pick up this Friday.
Dealer called and said the vinyl floor has wrinkles in it running the entire length of trailer.
Dealer vinyl specialist says they will need to replace the entire vinyl floor because simply trying to pull it flat most likely wouldn't work. This is going to require all cabinets be removed.
They say this is something they do often but not typically on Jayco.
Thoughts? Should I accept this or what other alternative do I have?
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03-28-2018, 11:31 AM
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#2
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Senior Member
Join Date: Sep 2016
Location: Burleson
Posts: 536
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At least they're trying to make it right. I would go over it very well after the work has been completed to make sure everything is in place, not dented/scratched/broken. Maybe even go by there and look at it now and take some notes & pictures to see what it's like.
Alternative is having them order another one and hope it doesn't have any issues.
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03-28-2018, 11:45 AM
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#3
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Senior Member
Join Date: Apr 2015
Location: Michigan
Posts: 2,650
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Wow thats a big job on that floorpan since the lino is front to back, big job for a dealer, watch out for seams running side to side, it should be all one piece just like from the factory. When they replace the floor you will end up with shoe moulding along any wall the lino touches, or they will just try to cut it in and caulk which won't last. Lino is the first thing to go down inside then everything is built on top of it. Ask them how they are going to address this area.
I think if it was me I would be walking away.
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03-28-2018, 12:02 PM
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#4
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Senior Member
Join Date: Jul 2017
Location: Muskegon
Posts: 804
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That's a tough call. You have to wonder if they'll do as good a job as the factory.
Oh....yeah, the factory did a great job, huh?
So, they're going to remove all cabinets. Wow. Tub/shower, too? Or are they going to run a bead of some sort of molding along the front of the tub/shower?
Interior walls? I suppose they'll work around the existing plumbing that passes through the floor. And gas and electrical. Which is not how the factory did it. The vinyl went down, and then the holes were drilled in it. Not a big difference, but they can never duplicate the original install. Maybe doesn't matter.
If it was me, I'd just say I don't want to be burdened with having to decide whether this extensive rebuild will be satisfactory.
Yeah, I'd walk.
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03-28-2018, 12:13 PM
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#5
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Senior Member
Join Date: Dec 2012
Location: NW AR (God's Country)
Posts: 2,051
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If the dealer truly has a "vinyl specialist" (which is a little hard to believe, but whatever), it will probably be o.k. But I would talk to that guy until completely satisfied that the job will be done well. Who knows...might be better than what the factory guys do at 60 mph.
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2012 Eagle Super Lite HT 26.5RKS
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03-28-2018, 12:14 PM
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#6
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Member
Join Date: Jan 2018
Location: Downers Grove
Posts: 44
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I'm considering asking them to reorder it or I walk. The problem is who knows when a reorder would be built and I'm losing camping time. I guess another option is to get Jayco to comp an extended warranty and foot the bill for a rather large discount as it's not the dealers fault this happened. I've contacted Jayco's VP of sales & Product development via email and cell phone and I'm awaiting some sort of response from him to discuss options.
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03-28-2018, 01:26 PM
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#7
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Senior Member
Join Date: Apr 2015
Location: Michigan
Posts: 2,650
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I would rather lose some camping time than getting stuck with a hacked up trailer, no matter how much they try and tell you it will look great it won't. And what will an extended warranty do , nothing. I wouldn't walk away I would be running looking for another trailer.
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03-28-2018, 01:49 PM
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#8
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 15,948
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Quote:
Originally Posted by seanb61
They say this is something they do often but not typically on Jayco.
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I just love this statement.......
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03-28-2018, 02:00 PM
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#9
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Member
Join Date: Jan 2018
Location: Downers Grove
Posts: 44
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Quote:
Originally Posted by Grumpy
I just love this statement.......
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Yeah,who knows how often they have to replace the ENTIRE vinyl floor vs simple stretching to fix minor issues upon delivery of a brand new unit from the factory.
My problem with reordering (if they will even do it) is that I'm afraid I won't get an honest answer to how long in order to sway me away from that option. My unit was built by Jayco last Wednesday and they should still be running this floor plan, just don't know if they acted fast if they could tag one in line to my speck at this point or if I'm going to have to wait another 3 months.
Right now I'm waiting for responses / calls as I've let the dealer know I'm considering walking away from this unit and I've reached out to Jayco VP directly for discussion.
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03-28-2018, 02:06 PM
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#10
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Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,091
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Members have done this before but they used quarter round molding around all cabinets, walls etc to hide the end, that eliminates taking up the cabinets. I realize that would not appear as the original floor but it's been done. Not sure I would want my new trailer that way but there is.......I would be interested to know how they planned to do the walls if they were going to pull up the cabinets on your trailer. As said the floor is one piece laid down before anything goes on.
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2018 Ford F250 Super Duty 6.2l CCSB
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03-28-2018, 02:08 PM
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#11
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 15,948
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Quote:
Originally Posted by seanb61
Yeah,who knows how often they have to replace the ENTIRE vinyl floor vs simple stretching to fix minor issues upon delivery of a brand new unit from the factory.
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Other than damage from a tear I've never heard of any problem like you mentioned. Have you seen the trailer? That's why my comment.
Just noticed Downers Grove, that's where our son lives.
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03-28-2018, 02:14 PM
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#12
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Member
Join Date: Jan 2018
Location: Downers Grove
Posts: 44
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Quote:
Originally Posted by Crabman
Members have done this before but they used quarter round molding around all cabinets, walls etc to hide the end, that eliminates taking up the cabinets. I realize that would not appear as the original floor but it's been done. Not sure I would want my new trailer that way but there is.......I would be interested to know how they planned to do the walls if they were going to pull up the cabinets on your trailer. As said the floor is one piece laid down before anything goes on.
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I assume, but I'm not sure yet, they plan on taking the quarter round route everywhere to make it look as nice as possible. That said if that's the plan, I don't think I like that either as a remedy.
They have a deposit required to custom order it, so I have to make sure whatever I do they work with me or refund that if I walk away form this dealer completely. Again, it's not the dealers fault so they shouldn't be taking the financial hit on this.
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03-28-2018, 02:17 PM
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#13
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Member
Join Date: Jan 2018
Location: Downers Grove
Posts: 44
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Quote:
Originally Posted by Grumpy
Other than damage from a tear I've never heard of any problem like you mentioned. Have you seen the trailer? That's why my comment.
Just noticed Downers Grove, that's where our son lives.
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I've not seen the trailer, it's in Michigan as a dealer 4.5 hours away. The sales manager indicated that it's pretty bad and he's been great to work with so I trust him when he says it's bad and requires entire replacement. I also feel they will do a "good job" fixing it. But I still feel like I shouldn't have to accept this unit, if I choose not to.
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03-28-2018, 02:25 PM
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#14
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 15,948
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Quote:
Originally Posted by seanb61
I also feel they will do a "good job" fixing it. But I still feel like I shouldn't have to accept this unit, if I choose not to.
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True, you shouldn't.
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03-28-2018, 03:09 PM
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#15
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Member
Join Date: Jan 2018
Location: Downers Grove
Posts: 44
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Pics of the problem
Clear as day why they think anentire replacement flooring is the route to go, this is not minor.
Spoke with dealer and they are aware I do not want this unit. Waiting to here what the options are.
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03-28-2018, 03:18 PM
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#16
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 15,948
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Quote:
Originally Posted by seanb61
Clear as day why they think anentire replacement flooring is the route to go, this is not minor.
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Definitely, but what is puzzling is the fact, in order to build the unit, that floor had to be walked on by lots of feet and it doesn't show any signs of that. Wonder if the vinyl failed after it left the factory?
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03-28-2018, 03:29 PM
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#17
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Senior Member
Join Date: Apr 2015
Location: Michigan
Posts: 2,650
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Quote:
Originally Posted by Grumpy
Definitely, but what is puzzling is the fact, in order to build the unit, that floor had to be walked on by lots of feet and it doesn't show any signs of that. Wonder if the vinyl failed after it left the factory?
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I have never seen vinyl fail, its either a bad install or the subfloor was not prepped and seams show. This looks like a bad install, they didn't have it square and someone started stapling the edges then moved it to get that pucker. and yes its hard to believe that everyone didn't trip over it and so called quality control didn't catch it. If thats how the day started on that unit what is the rest of the build like. The only option is they keep it and send it back to Jayco and find you another trailer, you didn't plop down hard earned money to receive this. What dealer are you working with.
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03-28-2018, 03:31 PM
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#18
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Member
Join Date: Jan 2018
Location: Downers Grove
Posts: 44
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Rv General
White Lake, MI
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03-28-2018, 03:36 PM
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#19
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 15,948
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Quote:
Originally Posted by Sundancer330
I have never seen vinyl fail, its either a bad install or the subfloor was not prepped and seams show. This looks like a bad install, they didn't have it square and someone started stapling the edges then moved it to get that pucker. .
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Problem is, flooring is laid down (not stapled) then all the cabinets etc are just set on the floor. Then some interior cabinets are set and then attached to the walls. So there is no way it moved that much without being tattered and torn along the way.
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03-28-2018, 03:41 PM
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#20
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Site Team
Join Date: May 2017
Location: Connellsville
Posts: 22,680
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I fully expect a good result out of this situation. I believe that you have a good/honest dealer. Many would have "fixed" that floor without you even knowing that there was a problem. The simple fact that they contacted you gives me a great initial impression of them.
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