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Old 09-28-2023, 07:44 PM   #1
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Protrusion on Roof

I have a brand new 2023 Jayco Jayflight 295BHS. Had 2 months now. Got on the roof this afternoon and noticed about 15 different protrusions in random spots on the roof. It doesnít look like it has rubbed a hole through the roof membrane but before I call dealer I wanted to know if anyone has had this happen to them and should I be concerned? Like will it rub a hole or should I just take back to dealer and let them fix it? The picture if you can tell just shows one for reference
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Old 09-28-2023, 08:09 PM   #2
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Itís usually imperfections in the plywood they laid down. Had the same on my Whitehawk and did an inspection thinking it was a nail or something left behind. It was just a raised chunk of wood on the surface of the plywood when it was cut. Not to say itís wouldnít eventually rub through but as long as you avoid it when walking on the roof you should never have an issue.
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Old 09-28-2023, 11:01 PM   #3
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Get it to the dealer and registered @s a possible future issue! Get it on record!
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Old 09-29-2023, 05:58 AM   #4
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That should be fine, but it's something that I would keep an eye on through regular inspections. A couple little spots of eternabond tape would solve any issues that possibly form.
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Old 09-29-2023, 06:49 AM   #5
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Keep looking at them. Might be screws/nails backing out. Happened to me that 3 came up through the rubber roof. Ended up removing them and replacing with longer ones then Etearnabond the whole back edge.
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Old 09-29-2023, 07:24 AM   #6
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It’s a 2023 that the guy just bought! It could be a screw that was laying on top before the roof was applied.
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Old 09-29-2023, 07:55 AM   #7
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It could also be debris from construction. Whatever it is, it should be addressed because you will probably eventually have penetrations there.

Bringing it to the dealer's attention is probably not a bad idea, if for nothing more than to have the issue documented. Then ask them what the "repair" process would be. If they say "we're going to peel back the membrane, address the issue and lay it back down", that's where I would have some difficulty. Unless it's a really good dealer, I would be hesitant with that type of fix. Even though that's probably the "right" way to fix it, I would have a hard time trusting your average dealer to do it right and not make it worse than it already is.

If you believe in the roof membrane warranty, it's important to have it addressed by the dealer. However, most folks I've read about having roof issues say that warranty isn't worth the price of the paper it's printed on.

Personally, I would probably get a roll of Eternabond and put a large piece over each of those, seal the edges with a small bead of self-leveling lap sealant, and move on. Those E-bond patches will likely outlast the membrane. My luck, this would immediately void the roof membrane warranty, for whatever that's worth...
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Old 09-29-2023, 02:09 PM   #8
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Don't just report it to the dealer, if you read the roof warranty you are quired to do "roof maintenance" which dealers will find as a loophole to not do warranty roof repairs. Contact Jayco Motorized and email with photo's fully documenting the areas where you have raised spots. Too many RV owners think the dealer is Jayco but they are not. I delt with Jayco directly and had $14,000 in warranty repairs done by a private RV repair/restoration company.
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Old 09-29-2023, 06:08 PM   #9
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Quote:
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...snip..snip Contact Jayco Motorized and email with photo's fully documenting the areas where you have raised spots. snip..snip
It's a Travel Trailer?
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Old 09-30-2023, 04:59 PM   #10
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It's a Travel Trailer?
It's a habit to type "Motorized".
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Old 10-04-2023, 03:49 PM   #11
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Under warranty,, take back to dealer and get them to deal with it.. or will be on your di.e
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Old 10-04-2023, 06:40 PM   #12
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Get it to the dealer and registered @s a possible future issue! Get it on record!
I agree. If you don't report it, it will become your issue to deal with when the warranty runs out. Document and report it to the dealer ASAP, and do regular roof inspections to note any changes. Take photos and send them to the dealer each time. If it were me, I'd take them from the same angles and lighting each time if at all possible. Lay a straightedge or ruler over each, showing how much the membrane has raised over the spots. Good luck!
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Old 11-08-2023, 01:58 PM   #13
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Update

Update on this. Sorry took so long to get back. Went to dealer then to Jayco warranty claim. Warranty claim denied because not issue even though this is an issue. Said they would note it and couldn’t guarantee me anything if something happened in future. There are about 15 to 20 random spots that all look like this in the roof. All hard not sure if screw head, nail head or something else. Eventually it will wear a hole in roof not a matter of if but when. Jayco still denies it. What the point of warranty if they aren’t going to fix. Called dealer I bought it from told them that either they can get it fixed or I don’t want it anymore. Don’t want to be riding around and something happens and camper gets destroyed and warranty doesn’t cover it because of that. I am waiting to see what dealer has to say
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Old 11-11-2023, 07:07 PM   #14
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Originally Posted by Camper_bob View Post
It could also be debris from construction. Whatever it is, it should be addressed because you will probably eventually have penetrations there.

Bringing it to the dealer's attention is probably not a bad idea, if for nothing more than to have the issue documented. Then ask them what the "repair" process would be. If they say "we're going to peel back the membrane, address the issue and lay it back down", that's where I would have some difficulty. Unless it's a really good dealer, I would be hesitant with that type of fix. Even though that's probably the "right" way to fix it, I would have a hard time trusting your average dealer to do it right and not make it worse than it already is.

If you believe in the roof membrane warranty, it's important to have it addressed by the dealer. However, most folks I've read about having roof issues say that warranty isn't worth the price of the paper it's printed on.

Personally, I would probably get a roll of Eternabond and put a large piece over each of those, seal the edges with a small bead of self-leveling lap sealant, and move on. Those E-bond patches will likely outlast the membrane. My luck, this would immediately void the roof membrane warranty, for whatever that's worth...
I like this answer best. You know he'll be going round and round about what they can't do. Of course they won't do anything NOW. They want you to wait for a hole to form. They also know that will likely be when the roof is out of warranty.

I'd do exactly this: slap on that Eternabond square and never worry about it again.
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Old 11-12-2023, 06:57 AM   #15
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I'm curious, has anyone ever seen a piece of debris or a screw backing out that actually has wore a hole through the roof membrane?
If the membrane was properly glued down I'd think there would be no movement and chafing to wear a hole.
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Old 11-12-2023, 10:42 AM   #16
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I had one screw clear through and 2 more on the way on the back edge of my 195RB within 3 years of new. I made little cuts in the rubber, backed out the screws and replaced then ran Etearnabond clear across the back edge.
That led me to the front dicor where the aluminum met the rubber roof. Hair dryer and plastic putty knife to take all the dicor off. Found one screw missing, one so rusted it was hard to get out. Replaced screws and Etearnabonded the whole front edge. Also did all other areas of dicor off and replaced with Etearnabond over all the stuff on the roof. A lot cheaper than replacing a rotted roof area but did take some time.
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Old 11-12-2023, 03:21 PM   #17
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I had some staples work loose and lift the EPDM material a little but I repaired them by making a small cut, pulling them out and replacing with a screw and Eternabond over the small hole before any permanent damage could occur.

Been years and no water damage.
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Old 11-16-2023, 03:52 PM   #18
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I have a 2022 North Point. I found out today warranty denied my claim and the issue is the roof decking is coming loose mine. I contacted jayco and they said it’s not an issue because the roof membrane hasn’t been compromised. I’m not sure how wood protruding up is a non issue but that’s what I was told
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Old 11-16-2023, 06:19 PM   #19
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I don't think Jayco does well until you involve a dealer and make numerous calls, emails, etc. until you find the right person.
Like many businesses who feel, "deny, delay make them go away" is the warranty/guaranty expense reduction plan.
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Old 11-26-2023, 12:18 AM   #20
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I have a 2107 23MRB (Whitehawk). I had the same issue. After 20 months the "bulge" ended up being a piece of the roof that broke off and put a hole the size of quarter. Jayco tried to deny the warranty but the Service Manager at my dealer called them on it and Jayco agreed to replace the entire roof.
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