Warranty

[decripe331]

Hello! Just looking for some advice on how to positively walk through a warranty issue. We are looking at a repeat warranty issue.

[CAG]

What have you done so far and what is it?

[EA37TS]

For a repeat issue send a certified letter to Jayco and explain the issue and the attempts to get the issue resolved. Be specific in the letter and include copies of the invoices for prior attempts at correcting the issue.

[CAG]

Originally Posted by EA37TS

For a repeat issue send a certified letter to Jayco and explain the issue and the attempts to get the issue resolved. Be specific in the letter and include copies of the invoices for prior attempts at correcting the issue.

It may not be Jayco that is the problem. It could be the dealer. We need a little more info.

[EA37TS]

Originally Posted by CAG

It may not be Jayco that is the problem. It could be the dealer. We need a little more info.

Doesn’t matter. Send the letter. Jayco can authorize an independent for the final attempt.

[CAG]

Actually it does. If it is a component you don't even need to go back to Jayco or the dealer. Any shop authorized for warranty of Dometic, or other brand part can fix it. My local RV shop that I used fixed most any problem, other than what was built by Heartland and never bothered to call them. They went directly through the manufacturer of the stove, fridge, A/C what-ever it was. Now the slide, had to go back to the Heartland dealer.

[EA37TS]

Again, does not matter. Repeated, repeat, repeated attempts to repair. Same item multiple failures. Send the letter so they have one final attempt to get it right.

Repeated attempts with no satisfactory repair is Jayco’s problem and they need to get the letter or the owner needs to suck it up and live with the defect.

[CAG]

Whatever you say.

[selectgear1]

Originally Posted by EA37TS

Again, does not matter. Repeated, repeat, repeated attempts to repair. Same item multiple failures. Send the letter so they have one final attempt to get it right.

Repeated attempts with no satisfactory repair is Jayco’s problem and they need to get the letter or the owner needs to suck it up and live with the defect.

At the very least the manufacturer, Jayco, needs to be in the loop so they can track quality of their component suppliers and apply pressure where needed. On another level Jayco learns if their designs fit the intended use of their suppliers products.