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Old 08-07-2017, 02:26 PM   #1
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2016 Melbourne 24K folding mattress

I own a 2016 Melbourne 24K class C and have had issues with the folding mattress after about 5 nights. Thanks to many who put up with my complaining about it except for Jayco Customer service. Jayco customer service or warranty service has been great the few times I have called until last month and this mattress issue. When the mattress is unfolded, there is about a 8 x 2-3/4 gap where the mattress folds come together. Below is a crude drawing so that those with other models can see what I am talking about.
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I have called and asked if I had gotten the wrong mattress within the first 3 months of ownership and I was told it was the correct mattress. I have what I thought would be a temporary fix to the problem and just bring it up with all the other warranty issues after 1 year of ownership.
Here are the pictures I sent Jayco and the angles they requested. This was in addition to other issues after 1 year. The dip in the bed is a lot worse while you are laying on it.
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Here is the response I got from Jacob at Jayco. My dealer forwarded the response.
Thank you for the picture. This is actually by design because it is a foldable mattress this is something that is going to happen. What I would recommend for the customer would to be to get a mattress topper to help out with this. Like I mentioned though because this is a foldable mattress this is actually by design but we have had people get a mattress topper and it has seemed to help resolve this for them.

So I asked the dealer to forward my response.

Good morning Jacob,

So are you saying these are designed to fail? After about 5 nights? Im not an engineer but the bed could still have been a folding mattress without a 8 x almost 3 cap close to center. Do you know what thickness mattress topper this bed is designed for? I can tell you by experience a 2 does not do the job. I was hoping this was just a simple mistake and they pulled a mattress designed for another model.

Here is what my dealer said Jacobs reply was.
I got a response from Jayco and they said that it was designed by Mastercraft to work in the Melbourne. Jayco does not manufacturer it. He suggested that you could pursue it with Mastercraft and see if they had any information that they could provide you with, as such as topper size, etc

Mastercraft says that Jayco designed it and they build them to Jayco's specs. So any of you in the same boat I wish you would bring it up if you have any warranty issues and maybe if enough complain we can get some action or maybe so future owners don't have to put up with this bad design.

Here is my work around. It means I have to carry around and stow the 2 x 4 and the 3/4 plywood strip while the slide is in. The thin hardboard stays under the mattress all the time and rests on the 2x4 and plywood for support when the slide is out.
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Old 08-07-2017, 05:24 PM   #2
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2016 Melbourne 24K folding mattress

Quote:
Originally Posted by Pfflyer View Post
I own a 2016 Melbourne 24K class C and have had issues with the folding mattress after about 5 nights. Thanks to many who put up with my complaining about it except for Jayco Customer service. Jayco customer service or warranty service has been great the few times I have called until last month and this mattress issue. When the mattress is unfolded, there is about a 8 x 2-3/4 gap where the mattress folds come together. Below is a crude drawing so that those with other models can see what I am talking about.
Attachment 33866
I have called and asked if I had gotten the wrong mattress within the first 3 months of ownership and I was told it was the correct mattress. I have what I thought would be a temporary fix to the problem and just bring it up with all the other warranty issues after 1 year of ownership.
Here are the pictures I sent Jayco and the angles they requested. This was in addition to other issues after 1 year. The dip in the bed is a lot worse while you are laying on it.
Attachment 33867
Attachment 33868
Here is the response I got from Jacob at Jayco. My dealer forwarded the response.
Thank you for the picture. This is actually by design because it is a foldable mattress this is something that is going to happen. What I would recommend for the customer would to be to get a mattress topper to help out with this. Like I mentioned though because this is a foldable mattress this is actually by design but we have had people get a mattress topper and it has seemed to help resolve this for them.

So I asked the dealer to forward my response.

Good morning Jacob,

So are you saying these are designed to fail? After about 5 nights? Im not an engineer but the bed could still have been a folding mattress without a 8 x almost 3 cap close to center. Do you know what thickness mattress topper this bed is designed for? I can tell you by experience a 2 does not do the job. I was hoping this was just a simple mistake and they pulled a mattress designed for another model.

Here is what my dealer said Jacobs reply was.
I got a response from Jayco and they said that it was designed by Mastercraft to work in the Melbourne. Jayco does not manufacturer it. He suggested that you could pursue it with Mastercraft and see if they had any information that they could provide you with, as such as topper size, etc

Mastercraft says that Jayco designed it and they build them to Jayco's specs. So any of you in the same boat I wish you would bring it up if you have any warranty issues and maybe if enough complain we can get some action or maybe so future owners don't have to put up with this bad design.

Here is my work around. It means I have to carry around and stow the 2 x 4 and the 3/4 plywood strip while the slide is in. The thin hardboard stays under the mattress all the time and rests on the 2x4 and plywood for support when the slide is out.
Attachment 33869
Attachment 33870



Wow...we have a 2016 24K and we have nothing like this. I can't even imagine trying to sleep on that mess. I've thought about buying a topper just for more cushion / comfort, but have no idea how it would work since the mattress has to be folded up every time the bed is pulled in.
Good luck winning a battle against a company that doesn't appear to give a crap about what owners have to deal with after we buy their stuff.


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Old 08-07-2017, 06:11 PM   #3
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Quote:
Originally Posted by Dnbgould View Post
Wow...we have a 2016 24K and we have nothing like this. I can't even imagine trying to sleep on that mess. I've thought about buying a topper just for more cushion / comfort, but have no idea how it would work since the mattress has to be folded up every time the bed is pulled in.
Good luck winning a battle against a company that doesn't appear to give a crap about what owners have to deal with after we buy their stuff.


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What does yours look like?
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Old 08-07-2017, 07:33 PM   #4
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Same horrible issue, I just rigged up a support. Used some 1.0" (3/4") furring strips. The dims after wrapping with a cheap ol fleece blanket (about 6-7 wraps) was 3-1/4" Tall, 9-1/2" Wide and 58" long. Cut in half and added some hinges for easier storage when traveling. Sad this is the norm but maybe it isn't for all 24K owners....?

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On another note, almost got the couch finished. Still need to paint the base.

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Old 08-07-2017, 09:21 PM   #5
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Quote:
Originally Posted by KST-184BH View Post
Same horrible issue, I just rigged up a support. Used some 1.0" (3/4") furring strips. The dims after wrapping with a cheap ol fleece blanket (about 6-7 wraps) was 3-1/4" Tall, 9-1/2" Wide and 58" long. Cut in half and added some hinges for easier storage when traveling. Sad this is the norm but maybe it isn't for all 24K owners....?

Attachment 33881

Attachment 33882

On another note, almost got the couch finished. Still need to paint the base.

Attachment 33883
Nice on both projects. I may copy your bed fix. I was thinking of cutting the wood so that they could double as a slide lock if I ever needed one.
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Old 08-07-2017, 11:21 PM   #6
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Quote:
Originally Posted by Dnbgould View Post
Wow...we have a 2016 24K and we have nothing like this. I can't even imagine trying to sleep on that mess. I've thought about buying a topper just for more cushion / comfort, but have no idea how it would work since the mattress has to be folded up every time the bed is pulled in.
Good luck winning a battle against a company that doesn't appear to give a crap about what owners have to deal with after we buy their stuff.


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Our 2017 Melbourne 24L also has a folded mattress. Not experiencing any of the issues noted by Pfflyer. We did add a 3" memory foam topper as the mattress is much too hard for both of us. It made a huge difference and the topper folds up okay with the topper. Just have to hold the mattress folded when retracting the slide.
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Old 08-08-2017, 09:23 AM   #7
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2016 Melbourne 24K folding mattress

We have the same mattress. Put a memory foam topper from Costco (3") on it and slept well during our 6 week trek to Alaska earlier this summer. Did have to cut off several inches with a bread knife...
But I agree, it is a poor design.

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Old 08-08-2017, 09:35 AM   #8
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I still say 3 large pool noodles are the answer. They are cheap, lightweight, easy to slip under the mattress, the perfect length, they slide right out when the slide is retracted, and they're easy to store while traveling. But what am I saying...why do we need to think about pool noodles under a mattress. It really is a bazaar design!!!
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Old 08-08-2017, 06:43 PM   #9
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Quote:
Originally Posted by Pfflyer View Post
What does yours look like?


Ok, let me eat my words.
Ours is exactly like that...I had no idea. I guess I thought it was different because I'm the worlds worst sleeper and imagined if it was like you described I'd never be able to sleep on it. Boy I look foolish!
I think it must be because the "gap" is under my legs, so I don't notice it. Sorry for adding any confusion by my first statement. Just glad I'm not bothered by it.
The spousal unit and I are gonna "fill the gap" as an experiment to see if we notice it then.



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Old 08-08-2017, 06:46 PM   #10
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Quote:
Originally Posted by jkaras7 View Post
Our 2017 Melbourne 24L also has a folded mattress. Not experiencing any of the issues noted by Pfflyer. We did add a 3" memory foam topper as the mattress is much too hard for both of us. It made a huge difference and the topper folds up okay with the topper. Just have to hold the mattress folded when retracting the slide.


Curious about your memory foam topper...is there a density rating? I'm struggling to see how I could fold the mattress with an added 3" on it. Do you fold the foam back before you slide the bed in (seems like a PITA to destroy the bedding every time)?


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