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07-15-2023, 05:17 PM
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#1
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Senior Member
Join Date: Feb 2023
Location: Concord
Posts: 128
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2023 odyssey bunk over cab stress cracked windshield
I just went out to my rv that has been sitting in the driveway and noticed a stress crack in the lower drivers side of the glass in the bunk over cab. This wasn’t there a couple of days ago and there is nothing that could have dropped on it so it appears to be a stress crack. Now I have to figure out how to get it replaced. I have a couple of questions.
Is this something the rv,s warranty will cover or will I have to put it on my insurance? Next, where do I get it fixed ? Is this something a windshield company can do or do I have to bring it back to a dealer. My concern is why did this happen and is there something wrong that caused it.
Any information is appreciated.
Thank you
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07-18-2023, 08:57 PM
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#2
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Senior Member
Join Date: Sep 2015
Location: Mexico Beach
Posts: 2,269
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Looks like you might be the first since no other replies.
__________________
2024 Greyhawk 30Z
2023 Jeep Gladiator High Altitude Toad
2019 Ram 3500. Traded
2016 Pinnacle FBTS Traded
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07-19-2023, 07:15 AM
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#3
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Senior Member
Join Date: May 2019
Location: Glendale
Posts: 899
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Call warranty, probably a stress crack especially just sitting
Someone Armstronged a screw or something
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07-21-2023, 09:12 AM
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#4
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Senior Member
Join Date: Feb 2023
Location: Concord
Posts: 128
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I'm bringing it in tonight so they can take pictures to submit to Entegra. Fingers crossed that it gets fixed without too much trouble.
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08-01-2023, 12:18 PM
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#5
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Senior Member
Join Date: Feb 2023
Location: Concord
Posts: 128
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FYI,
I contacted Entegra who told me to talk to my local Camping World. I contacted Camping World who had me bring it in and leave it for a few days so they could take pictures to submit for warranty repair. Today I receive a call from Camping World who tells me that it's a bonded windshield and I need a glass company to fix it ( no kidding) so I need to contact Entegra.
I'm amazed at just how clueless manufacturers and dealers are about their own products. Time to call Entegra again to see where they send me next
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08-01-2023, 12:41 PM
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#6
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Senior Member
Join Date: Sep 2015
Location: Mexico Beach
Posts: 2,269
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What they need to do is send a new cap windshield with seals and instructions to an auto glass shop by you. That is who I would trust to get it installed with no leaks.
__________________
2024 Greyhawk 30Z
2023 Jeep Gladiator High Altitude Toad
2019 Ram 3500. Traded
2016 Pinnacle FBTS Traded
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08-16-2023, 09:29 AM
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#7
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Senior Member
Join Date: Feb 2023
Location: Concord
Posts: 128
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Yeah, that's what they ( Entegra ) had me do but now they say the glass place is too expensive ($1200 for labor) so they don't want to pay. They are now calling around trying to find a cheaper place, but they aren't having luck, so I'm not sure what's next.
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08-16-2023, 10:29 AM
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#8
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Senior Member
Join Date: Sep 2015
Location: Mexico Beach
Posts: 2,269
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That sucks. Looks like you are the only cracked cap glass on this site. I am sure there have been others and Entegra & Jayco have been thru this. They should gorilla glass coat it like Jeep windshields.
__________________
2024 Greyhawk 30Z
2023 Jeep Gladiator High Altitude Toad
2019 Ram 3500. Traded
2016 Pinnacle FBTS Traded
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09-28-2023, 12:10 AM
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#9
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Junior Member
Join Date: Sep 2022
Location: Bonham
Posts: 3
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Meili, did you get it replaced? Who did it and how did the warranty claim go?
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09-28-2023, 05:45 AM
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#10
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Senior Member
Join Date: Feb 2023
Location: Concord
Posts: 128
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Entegra didn't like the labor cost so they started calling around trying to find a better deal but weren't successful so we are going with the original quote. I have an appointment on 10/11 to finally get it fixed. Thankfully, it's not likely the crack would get worse so we have been using the RV otherwise we would have been without one for the last few months.
I will give Entegra credit that they never once questioned covering the repair. Once we figured out who would do the repair they quickly drop-shipped the window to the installer.
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09-28-2023, 10:35 AM
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#11
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Member
Join Date: Aug 2023
Location: Madras
Posts: 51
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Mine was cracked all the way across. Ended up taking it to a windshield glass company. They said they have done about 6 of these so far. They have a scaffolding to access the nose area and install the automotive glass. Cost me about $1900 for parts and labor. I dropped it off and had it back the next day. Called Jayco dealer and they quoted me $1200 just for the glass. So far pleased with the results.
Bill
__________________
William Bauer
2021 Greyhawk Prestige 30XP
TOAD-2013 Ford Focus 5sp.
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09-28-2023, 11:03 AM
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#12
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Senior Member
Join Date: Sep 2015
Location: Mexico Beach
Posts: 2,269
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This does not sound good. Wonder if it is a flexing problem causing this?
__________________
2024 Greyhawk 30Z
2023 Jeep Gladiator High Altitude Toad
2019 Ram 3500. Traded
2016 Pinnacle FBTS Traded
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10-16-2023, 07:50 AM
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#13
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Senior Member
Join Date: Feb 2023
Location: Concord
Posts: 128
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The window was replaced last week and everything looks as good as new. It was a long process but Entegra did make good on the repair. After finally agreeing on a repair location Enterga shipped the window. I dropped the RV off for two days then picked it up and Entegra handled the rest.
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10-16-2023, 07:56 AM
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#14
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Senior Member
Join Date: Sep 2015
Location: Mexico Beach
Posts: 2,269
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What kind of shop replaced it? Wondering if I should get a hurricane window film put on mine before my Alaska trip.
__________________
2024 Greyhawk 30Z
2023 Jeep Gladiator High Altitude Toad
2019 Ram 3500. Traded
2016 Pinnacle FBTS Traded
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10-16-2023, 08:01 AM
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#15
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Senior Member
Join Date: Feb 2023
Location: Concord
Posts: 128
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It was a shop that did everything from car to residential to commercial so basically anything with glass. My understanding is the installation is just like any automotive windshield install just a bit bigger and higher off the ground. The biggest problem was they had to use scaffolding to get to it.
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10-16-2023, 08:10 AM
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#16
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Senior Member
Join Date: Sep 2015
Location: Mexico Beach
Posts: 2,269
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Did they have any idea what caused that? Like too tight of a fit or flexing.
__________________
2024 Greyhawk 30Z
2023 Jeep Gladiator High Altitude Toad
2019 Ram 3500. Traded
2016 Pinnacle FBTS Traded
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10-17-2023, 06:59 AM
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#17
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Senior Member
Join Date: Feb 2023
Location: Concord
Posts: 128
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Unfortunately, they didn't mention what could have caused the crack.
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04-08-2024, 05:54 PM
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#18
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Junior Member
Join Date: Apr 2024
Location: Goldsboro
Posts: 1
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I think that what's causing this is they've basically permanently bonded the glass to the fiberglass. Glass and fiberglass expand and contract at different rates but because there's zero give allowed in the install, it breaks.
Does anyone know of a shop in SC, NC or VA that has successfully done one of these repairs? I've found one place willing to do it and they don't seem very confident they'll be able to do the repair without damaging another part of the fiberglass or the new windshield.
Thanks!
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