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Old 04-15-2015, 06:51 AM   #1
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Alignment on 2015 Greyhawk

I've read that some of you who had alignment issues were reimbursed by Jayco to have someone do it. My dealer tells me that it should be a Ford issue and that they should do it under warranty since I only have 800 miles on it. I will be contacting a Ford dealer locally to determine if this is true, but if any of you have had this done through Jayco and have a contact for me, I would appreciate that information. Thank You
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Old 04-15-2015, 08:56 AM   #2
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The alignment was done when it left the ford assembly plant.. then Jayco added all that weight to it so naturally the alignment goes to heck.. IMHO the dealer should be taking it over to Ford...
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Old 04-15-2015, 09:59 AM   #3
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You should bone up on the E series alignments, specifically the topic of +caster.


Here is a link to my experience, circa 2010.
E350/E450 Handling Problems are caused by too little + CASTER
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Old 04-28-2015, 06:00 AM   #4
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I called Jayco and they approved the alignment work and adjustment to the helper springs , if necessary. Happy with the service and dealings with Jayco.
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Old 04-28-2015, 03:21 PM   #5
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JulieMike, did they pay the ford dealer directly or or did they reimburse you for it?
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Old 04-28-2015, 08:51 PM   #6
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Woooooooo.... Did you say they approved adjustment of the helper springs?
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Old 05-01-2015, 06:01 AM   #7
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CarlB, My dealership is paying for the alignment through Jayco who has approved it. Jayco will reimburse my dealer. They also provided the specs for the helper springs and approved adjustment if they are out of specs. You need to speak with someone at Jayco in Warranty and Customer Service (motorized units). They are very helpful.
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Old 05-01-2015, 04:07 PM   #8
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Just got our alignment done today. Jayco supplied the Hellwig Helper springs specs to the truck service company who did the alignment in the event the springs were no longer at specs. It was found that mine were still at Hellwig specifications as they are supplied to Jayco (they are at about 4"). The unit was a bit out of alignment and after completed the drive back home was much improved. I am happy with the handling now.
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Old 05-01-2015, 04:21 PM   #9
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Harvard, you were right. The camber and castor were off on one side. They removed them and installed new upper adjustable bushing. It made a difference. I am pleased with the handling now.
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Old 05-02-2015, 09:44 AM   #10
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Astounding. That Jayco would cover alignment under warranty. Almost every Greyhawk sold needs alignment adjustment to improve handling and safety. Spread the word.
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