Bad Service at Tampa RV

[pjfd5003]

Is it me or does everyone have a problem getting the Tampa Rv service department to return my calls?
I had a problem a year ago getting them to fix something under warranty. Had to go to Jayco direct to get them to fix the problem.
Now I have 2 minor problems I need them to take care of and when I call all I get is voice mail. I leave my number and they don't return my call.

[eeek]

I opened a ticket on their website and they called within a day.

https://www.rvone.com/CustomerService/form

[jasum]

Originally Posted by eeek

I opened a ticket on their website and they called within a day.

https://www.rvone.com/CustomerService/form

They really suk..........you're better off going somewhere else.

[eeek]

O.K. Thanks.

[Kocomo]

If Tampa rv is rvOne. You are better going to camping world in new port Richie.i have had nothing but problems with rvOne.

[McGintys924]

We purchased our Seneca from Orlando RV (RV One) because they were thousands less than anyone else. We had bad service before we even left the lot! But we saved enough money not to care. I think these places expect you will buy from them and they will never see you again.

[RyRoRyan]

I dont know what it is about service centers for RV's but all of them appear to be horrible. CW in Albuquerque is about the same. Days go by without a phone call. Takes about 2 weeks for them to look at the unit, weeks for parts to come in and another few weeks to put the parts in. I just picked up my unit from them on Saturday...it had been with them since SEPTEMBER 19th!!!

[Crossingover]

In general, I believe folks' expectations for RV service are way too optimistic and erroneously based on their car service experience. RV service is NOT car service. You should not expect rapid response or daily phone updates as you are one of many service customers with differing needs. My last service visit at a large dealer (La Mesa RV) went as planned since I prudently knew it would take a month to see our rig again. I called a couple of times and left a message with our rep and he left a v-mail message in return either the same day or next. What I do is get a commitment from the rep on when to expect communications as well as the worst-case completion date.

It also helps to be mindful of the experienced labor challenges these dealerships have to manage. There is simply not enough talent out there for an assembly line service experience.

Take a look at the large service lot queue at these places and imagine your rig is simply one more being added to that inventory. To expect that your rig will be placed at the head of that queue is completely unrealistic. The only way around this is to take your rig to a small shop, which I have done before due to an urgent need.

And above all, remain polite, kind, understanding, and respectful with any rep you encounter. That goes along way to validating you as a customer and getting you back on the road quickly.