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Old 07-01-2014, 01:48 PM   #1
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Buy from one dealer - warranty service at another?

I'm looking to buy my Precept at an out of state dealer but will need to have WARRANTY work done by a local dealer.

Does that work? Wondering if I will lose priority or attention by the servicing dealer for WARRANTY work since I didn't buy from them. I know it depends on the servicing dealer but am wondering in general if that has become a problem for anyone.

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Old 07-01-2014, 02:40 PM   #2
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Found this is on my local Jayco dealer's website:

http://www.vansrv.com/content/category/16

I'd call the local guy and ask. They may even offer to match your deal.
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Old 07-01-2014, 04:14 PM   #3
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I bought our camper through RV Direct and have had ZERO problems with warranty work from my local dealer. I figure if they treat me right I will continue to do business with them. I wouldn't feel comfortable doing business with a dealer that turned away warranty work.
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Old 07-01-2014, 06:46 PM   #4
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So much more to go wrong in a motorhome than a towable. However not many RV dealerships I know of are tackling warranty work on the power train/chassis -- that is often referred to manufactures of the power train, which in the case of a Precept is Ford.

For me it would come down to how much is the savings and how handy are you to make small fixes yourself. I am confident if you had a major issue; transmission, engine, etc a local dealer wouldn't handle that anyway so it wouldn't matter where you purchased.
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Old 08-30-2014, 06:45 PM   #5
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With Precept all Jayco dealers will not service Warrenty work. Don't assume all Ford dealers can do warrenty work as well. If gas tank has to be dropped you will need a 'FORD TRUCK' dealer because of required equipment.
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Old 09-25-2014, 06:38 PM   #6
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I doubt you'll have any problems getting warranty work done at any Jayco dealer anywhere. As dealers, they are obligated to do that work. They aren't doing it for nothing. They get paid for their work by Jayco and they make more money doing repair work than they do selling the products. They're just like automobile dealers in that respect. That being said, KILTDOG is right when he suggested you should contact your local dealer and see if he wants to at least match the deal you got out of state. Good luck!!
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Old 09-26-2014, 07:52 AM   #7
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Many dealers will prioritize their own customers ahead of locals who bought in other areas.. but if your traveling and have a problem I have found the dealers are good for trying to fit you in asap.. (not always but often)
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Old 09-26-2014, 11:57 AM   #8
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Quote:
Originally Posted by chuckandcindy View Post
I doubt you'll have any problems getting warranty work done at any Jayco dealer anywhere. As dealers, they are obligated to do that work. They aren't doing it for nothing. They get paid for their work by Jayco and they make more money doing repair work than they do selling the products. They're just like automobile dealers in that respect. That being said, KILTDOG is right when he suggested you should contact your local dealer and see if he wants to at least match the deal you got out of state. Good luck!!
They are not obligated since they are not franchised like automobile dealers. Also not all JAYCO dealers sell motorized. As Seann45 said many dealers do prioritize and if they are buried under their own customers it will be a long time before they even get you in the door.
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Old 10-31-2014, 07:00 PM   #9
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I purchased from a dealer quite always from home. And have used a more local dealer for warranty work. Have had ZERO problems doing this. The servicing dealer is Canopy Country in Ellensburg and I will probably go there for my next RV and may be willing to pay slightly more just to do business with them.
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Old 11-01-2014, 08:36 AM   #10
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Everybody's right. The situation depends on whether or not the dealer needs the repairs; they don't refuse you because they don't like you. Some are glad to see you and others will refuse the work - all based on availability.

I never liked the idea of taking care of their own customers first, but I would be more upset if my dealer refused me because they were taking care of non-customers. A LARGE, FULLY STAFFED, and COMPETENT service department is a good thing.
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