Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 08-12-2015, 07:18 AM   #1
Junior Member
 
GeraldNKathy's Avatar
 
Join Date: Dec 2014
Location: Morrison
Posts: 18
Angry Buyer Beware

I ordered a replacement skylight for our Greyhawk from RV Parts Country and after a couple days I hadn't received a shipment confirmation email. Called and spoke with a clerk who got the tube of Dicor shipped right out and then called the vendor for the skylight to get them to ship. I did receive an email with a tracking number and did receive the tube of Dicor. But now over almost a week later no skylight. When I called RV Parts Country an EXTREMELY rude female clerk told me that any questions about missing orders have to be communicated by email only, and as expected there has been no reply to my email. Belatedly I looked at merchant review sites and found universal condemnation of RV Parts Country. Just posting so that other Jayco owners won't be swindled as I, and others have been.
__________________

GeraldNKathy is offline   Reply With Quote
Old 08-12-2015, 07:47 AM   #2
Site Team
 
norty1's Avatar
 
Join Date: Jan 2011
Location: Charleston, SC
Posts: 12,043
Thanks, Please keep us informed of the outcome. I have never dealt with this particular company but have never heard of one that could not conduct business over the phone.
__________________

__________________
Moderator
2011 351RLTS Eagle, Mor/Ryde suspension & pin box
06 F350 Lariat PSD, SRW, LB, CC, EGR delete kit, 16K DrawTite hitch, Timbrens, TST TPMS

Can't find what you're looking on JOF? Try:Jayco Owners Forum Custom Google Search
"It's easier to fool people than to convince them that they have been fooled." - Mark Twain
norty1 is offline   Reply With Quote
Old 08-12-2015, 08:04 AM   #3
Senior Member
 
Tex1961's Avatar
 
Join Date: Jan 2014
Location: Plano, Texas
Posts: 507
Hmm, I think I would have rudely told the clerk to cancel my order... but yes, please keep us updated....
__________________
2013 Jayco Jayflight Swift 264BH
2002 Yukon 5.3L Vortex w/tow package

When I die, I want to go peacefully like my grandfather didĖin his sleep. Not yelling and screaming like the passengers in his car.
Tex1961 is offline   Reply With Quote
Old 08-12-2015, 10:41 AM   #4
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 5,037
Call your CC company and tell them the item never shipped.
__________________
DISNEY LOVERS
PINNACLE 2015 38FLSA. aka: "Roam Sweet Home"
Grumpy is offline   Reply With Quote
Old 08-12-2015, 05:36 PM   #5
Senior Member
 
Join Date: Jan 2013
Location: Great Falls
Posts: 519
I think you might be jumping he gun a little, larger parts like a skylight may not be shipped via ups or fedex and may take a bit longer, but there's no reason for the dealer to be rude about it.
__________________

2011 Dodge Ram 2500 Cummins
2012 Starcraft Autumn Ridge 297 BHS
Flyrotor is offline   Reply With Quote
Old 08-13-2015, 06:36 AM   #6
Junior Member
 
GeraldNKathy's Avatar
 
Join Date: Dec 2014
Location: Morrison
Posts: 18
Update - the delivery company driver had left my skylight at a nearby house by mistake - so I didn't get it until they figured it out and brought it over. I have notified RV Parts Country that I now have the part - by email. While I did finally get my skylight I can't see doing business with a company that will only talk to you when you are spending $$ and not when you really need help/information. There are too many other business out there that are not only eager for the business they there for you when things don't go as planned. Belatedly I did an online search for RV Parts Country comments - It wasn't pretty. Next time I will do that FIRST before using a new supplier.
GeraldNKathy is offline   Reply With Quote
Old 08-13-2015, 06:58 AM   #7
Senior Member
 
RVhiker's Avatar
 
Join Date: Dec 2010
Posts: 1,253
I bought a skylight from this company RVskylights.net and the skylight was delivered as ordered. They custom make skylights so it took a week or so for them to make it -- this was explained before I ordered it. I ordered a polycarbonate plastic skylight, which is much stronger than the acrylic plastic Jayco installed. There is a special sealant needed to install skylights (not a standard lap sealant): Surebond SB140 If you order from this company, you have to drill your own holes in the skylight, which should be made with a special plastic drill bit.
__________________
There's lots of advice and information in forums... sometimes it is correct. For example, all of my posts are made by a political appointee who got the job as a reward for contributions to my diesel bill.

2011 Jayco 28.5RLS; 2008 Chevy Duramax; Pullrite Superglide Hitch

RVhiker is offline   Reply With Quote
Old 08-13-2015, 09:47 PM   #8
Senior Member
 
Join Date: Oct 2014
Location: NE Oklahoma
Posts: 131
Quote:
Originally Posted by RVhiker View Post
I bought a skylight from this company RVskylights.net and the skylight was delivered as ordered. They custom make skylights so it took a week or so for them to make it -- this was explained before I ordered it. I ordered a polycarbonate plastic skylight, which is much stronger than the acrylic plastic Jayco installed. There is a special sealant needed to install skylights (not a standard lap sealant): Surebond SB140 If you order from this company, you have to drill your own holes in the skylight, which should be made with a special plastic drill bit.
Now this is the kind of response that deserves an "atta boy!!!" Great information and you took a little time on giving us detail. Thank you.
Oklahoma Dan is offline   Reply With Quote
Old 08-14-2015, 07:21 AM   #9
Senior Member
 
Join Date: May 2013
Location: SE Wisconsin
Posts: 2,057
Quote:
Originally Posted by GeraldNKathy View Post
Update - the delivery company driver had left my skylight at a nearby house by mistake - so I didn't get it until they figured it out and brought it over. I have notified RV Parts Country that I now have the part - by email. While I did finally get my skylight I can't see doing business with a company that will only talk to you when you are spending $$ and not when you really need help/information. There are too many other business out there that are not only eager for the business they there for you when things don't go as planned. Belatedly I did an online search for RV Parts Country comments - It wasn't pretty. Next time I will do that FIRST before using a new supplier.
You should make sure to share this with the owner and/or general manager. They need to know they just lost a customer.
__________________
Chuck
2013 Jayco Jayfeather X20 E, 2008 GMC Sierra 1500 Crew Cab Z71 SLE
DocBrown is offline   Reply With Quote
Old 08-14-2015, 08:05 AM   #10
Senior Member
 
Join Date: Apr 2015
Location: Elizabethtown, PA
Posts: 1,542
I would also let them know that you have put out the word about their bad service.
__________________

__________________
2004 Jay Feather 25E
2001 Ford Expedition 4X4 EB 5.4 3.55 rear
2004 Ford Expedition 4X4 EB 5.4 3.73 rear
bedrck46 is offline   Reply With Quote
Reply

Tags
dicor, greyhawk, rv parts country, skylight

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 06:32 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.