 |
08-12-2015, 06:18 AM
|
#1
|
|
Junior Member
Join Date: Dec 2014
Location: Morrison
Posts: 18
|
Buyer Beware
I ordered a replacement skylight for our Greyhawk from RV Parts Country and after a couple days I hadn't received a shipment confirmation email. Called and spoke with a clerk who got the tube of Dicor shipped right out and then called the vendor for the skylight to get them to ship. I did receive an email with a tracking number and did receive the tube of Dicor. But now over almost a week later no skylight. When I called RV Parts Country an EXTREMELY rude female clerk told me that any questions about missing orders have to be communicated by email only, and as expected there has been no reply to my email. Belatedly I looked at merchant review sites and found universal condemnation of RV Parts Country. Just posting so that other Jayco owners won't be swindled as I, and others have been.
|
|
|
|
08-12-2015, 06:47 AM
|
#2
|
|
Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,843
|
Thanks, Please keep us informed of the outcome. I have never dealt with this particular company but have never heard of one that could not conduct business over the phone.
__________________
 Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
|
|
|
|
|
08-12-2015, 07:04 AM
|
#3
|
|
Senior Member
Join Date: Jan 2014
Location: Plano, Texas
Posts: 507
|
Hmm, I think I would have rudely told the clerk to cancel my order... but yes, please keep us updated....
__________________
2013 Jayco Jayflight Swift 264BH
2002 Yukon 5.3L Vortex w/tow package
When I die, I want to go peacefully like my grandfather did–in his sleep. Not yelling and screaming like the passengers in his car.
|
|
|
|
|
08-12-2015, 09:41 AM
|
#4
|
|
Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,071
|
Call your CC company and tell them the item never shipped.
__________________
 DISNEY LOVERS
|
|
|
|
|
08-12-2015, 04:36 PM
|
#5
|
|
Senior Member
Join Date: Jan 2013
Location: Twin Falls
Posts: 930
|
I think you might be jumping he gun a little, larger parts like a skylight may not be shipped via ups or fedex and may take a bit longer, but there's no reason for the dealer to be rude about it.
__________________
2011 Dodge Ram 2500 Cummins
2012 Starcraft Autumn Ridge 297 BHS
|
|
|
|
|
08-13-2015, 05:36 AM
|
#6
|
|
Junior Member
Join Date: Dec 2014
Location: Morrison
Posts: 18
|
Update - the delivery company driver had left my skylight at a nearby house by mistake - so I didn't get it until they figured it out and brought it over. I have notified RV Parts Country that I now have the part - by email. While I did finally get my skylight I can't see doing business with a company that will only talk to you when you are spending $$ and not when you really need help/information. There are too many other business out there that are not only eager for the business they there for you when things don't go as planned. Belatedly I did an online search for RV Parts Country comments - It wasn't pretty. Next time I will do that FIRST before using a new supplier.
|
|
|
|
|
08-13-2015, 05:58 AM
|
#7
|
|
Senior Member
Join Date: Dec 2010
Posts: 1,643
|
I bought a skylight from this company RVskylights.net and the skylight was delivered as ordered. They custom make skylights so it took a week or so for them to make it -- this was explained before I ordered it. I ordered a polycarbonate plastic skylight, which is much stronger than the acrylic plastic Jayco installed. There is a special sealant needed to install skylights (not a standard lap sealant): Surebond SB140 If you order from this company, you have to drill your own holes in the skylight, which should be made with a special plastic drill bit.
__________________
There's lots of advice and information in forums... sometimes it is correct. For example, all of my posts are made by a political appointee who got the job as a reward for contributions to my diesel bill.
2011 Jayco 28.5RLS; 2021 Chevy Duramax; Pullrite Superglide Hitch
|
|
|
|
|
08-13-2015, 08:47 PM
|
#8
|
|
Senior Member
Join Date: Oct 2014
Location: NE Oklahoma
Posts: 187
|
Quote:
Originally Posted by RVhiker
I bought a skylight from this company RVskylights.net and the skylight was delivered as ordered. They custom make skylights so it took a week or so for them to make it -- this was explained before I ordered it. I ordered a polycarbonate plastic skylight, which is much stronger than the acrylic plastic Jayco installed. There is a special sealant needed to install skylights (not a standard lap sealant): Surebond SB140 If you order from this company, you have to drill your own holes in the skylight, which should be made with a special plastic drill bit. |
Now this is the kind of response that deserves an "atta boy!!!" Great information and you took a little time on giving us detail. Thank you.
|
|
|
|
|
08-14-2015, 06:21 AM
|
#9
|
|
Senior Member
Join Date: May 2013
Location: SE Wisconsin
Posts: 3,430
|
Quote:
Originally Posted by GeraldNKathy
Update - the delivery company driver had left my skylight at a nearby house by mistake - so I didn't get it until they figured it out and brought it over. I have notified RV Parts Country that I now have the part - by email. While I did finally get my skylight I can't see doing business with a company that will only talk to you when you are spending $$ and not when you really need help/information. There are too many other business out there that are not only eager for the business they there for you when things don't go as planned. Belatedly I did an online search for RV Parts Country comments - It wasn't pretty. Next time I will do that FIRST before using a new supplier.
|
You should make sure to share this with the owner and/or general manager. They need to know they just lost a customer.
__________________
Chuck
2013 Jayco Jayfeather X20 E (sold)
2016 Chevy Silverado LTZ 2 Z71 Crew Cab (sold, and dearly missed)
|
|
|
|
|
08-14-2015, 07:05 AM
|
#10
|
|
Senior Member
Join Date: Apr 2015
Location: Elizabethtown, PA
Posts: 1,560
|
I would also let them know that you have put out the word about their bad service.
__________________
2004 Jay Feather 25E
2001 Ford Expedition 4X4 EB 5.4 3.55 rear
2004 Ford Expedition 4X4 EB 5.4 3.73 rear
|
|
|
|
|
| Thread Tools |
Search this Thread |
|
|
|
| Display Modes |
 Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
