Well BigDaddy, I bought my 2019 321RSTS there and had to take it in a little after all of this Convid-19 came up, they were a few things that had to be done and I know that I didn't get it back when they said I was suppose to get it back.
They told me that a few of there techs where sent home because they had symptom of Convid-19 and that put them behind.
I will agree with Grumpy that since this virus came up things have been crazy and I know that you are upset and I would be too but just give them the benefit of doubt, this time, things are crazy everywhere.
And I know that it is easy said but with them I have being having decent luck with them so far, but now if you need something done they will charge you an arm and leg.
2018 Dodge Ram 3500 6.7L CTD
2019 Jayco Eagle 321RSTS 5th Wheel
Retired Army MSG