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Old 04-19-2014, 09:59 PM   #1
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Do you think the factory or dealer ever checks the units before delivery?

Just drove 1,000 miles round trip to pickup a new '14 37RB Seneca. I swear this unit has more issues than my traded '04 Bounder ever had. I wonder if the factory ever tests any of the systems before they leave the factory? Evidently the dealer sure didn't...

Unfortunately I lost trust in dealers long ago as after many attempts for repairs only resulted in the same issues never being fixed correctly. Now I try and do most repairs myself to "get acquainted" with the coach.

So here goes:

On the day of pickup part of the rear door trim piece was ripped off and laying on the bed. Dealer air nailed back together, never mind the original screws, finish nailer works just as good, eh?

Power awning head falling off main tube. This would have caused some paint/fiberglass issues if the head fell off. Unit was never attached to main awning tube, not sure how it held on.

On the road after the dealer shakedown....

Tankless water heater failed to light, entire trip home four of us using campground showers
Once home found propane line crushed during installation. Need dealer to send new hose assembly.

Once home went to dump tanks, #1 grey tank valve wouldn't open. Found pull rod bent under black tank piping and destroyed. Removed valve assembly, threaded and tapped new rod, re-routed and re-mounted assembly.

#1 grey tank fell out of mounts, was never installed correctly. Removed tank, remounted tank correctly and added supports.

#1 black tank drain piped uphill, doesn't drain. Need to re-pipe 3" drain.

House batteries dead within two hours, batteries 6 months old I'm sure they have been drained many times on dealer lot. Need replacing, I doubt I'll get anywhere with this one.

Outside stereo dead. Have 12VDC and ground all wiring correct, unit is dead.

Water heater door not lined up with exhaust, duct bent in water heater. Straightened sheet metal.

Used furnace first night, coach filled with smoke set off smoke detectors. Disassembled furnace, full of debris.

Coach has four water pump switches, one works. Still trying to identify problem.

Light fixtures hung crooked. Remounted fixtures.

Shelves in cabinets not level. Rebuilt shelves.

Furnace exhaust doesn't line up with door, bent assembly in furnace. Straightened sheet metal.

Carpet falling of walls at steps

Carpet frayed in cab behind seats

Window valences fraying

Electrical gremlins, found 1/0 ground cable hanging under coach and not connected to frame. Easy fix.

Electric combo lock shorted out, burned hole through interior panel of coach door. Dealer is sending new door, has to be painted once received.

These rigs are not cheap, I would think someone would take pride in workmanship before these hit the streets.

Sorry about the rant, if I complain to loud to the wife she will tell me I should have kept the bounder!

The chassis is great! My first diesel, love the Cummins, love the engine brake, 22.5 tires and suspension. I had done every power adder and suspension upgrade to the W-22 Workhorse and was very happy with it. The M2 blows it away!

Just wish the first impression was better with the Jayco side of the coach. Hopefully time heals and this will be a winner in the LNG run.

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Old 04-19-2014, 10:23 PM   #2
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From that list I would say NO!!! What does Jayco have to say about this?

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Old 04-19-2014, 10:53 PM   #3
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I would have returned the unit. Jayco is a very good manufacturer and would back these issues, but there are too many to go through that and this is a very expensive model. Have you addressed this with Jayco?? I'm very interested in their response and would be shocked if you didn't receive a new unit or at the very least an immediate overhaul covered by them to fix and remedy all issues. Please let us know the outcome of your issues.

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Old 04-20-2014, 09:18 AM   #4
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We had so many issues when we first got our Greyhawk, I was ready to go back to our old GeorgieBoy, but it had already been sold! Took the two year warranty period to get most of the bugs out. First trip out with ours and the ac unit did not work. New unit had to be ordered and installed. Entry way door had to be replaced because it wouldn't close. Too many other issues to even think about. Only responses I got from Jayco was to go take it back to the dealer! So frustrating!

Good luck.
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Old 04-20-2014, 11:41 AM   #5
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You payed the dealer to go over that unit before you took delivery and unless that was fixed/working before you left he dealership I wouldn't have taken delivery. Every time I pick up a new unit the dealer's service dept takes an hr or so and goes through everything and shows me all is working correcty. They also have me do a full inspection inside and out to be sure there are no issues. You have a lousy dealer IMO.
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Old 04-20-2014, 08:09 PM   #6
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Had the same feelings when we picked up our Greyhawk. It's almost two years old now and there are still some lingering problems. Personally, I just got tired of it sitting in service, and gave up on some of the issues. After 16 mos, it had been in service for 13 mos. Maybe, that's what they are hoping for. I have tried three different dealers, and they're all about the same. Unit sits for at least a month before any work begins. One interesting note... All three dealers said the same thing about Jayco - they are super slow to respond to work authorizations. Typically 2-3 weeks. Maybe that's by design.

It gets frustrating. Every time we go out, something breaks, falls off, or stops working. Maybe that's just part of owning a motorhome. Despite all that, the kids are always anxious for the next trip. They don't care about any of those problems. To them, it's perfect.
Brian, Mary, kids, beagle - Moose, and mutt - Maggie.
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Old 05-27-2014, 10:35 PM   #7
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Knock on wood here, but I have had a 2012 greyhawk 31SS since new and one minor problem was fixed promptly before taking delivery and a few other issues that came up after the first couple of trips and I took it to a jayco dealer closer to where I live and they treated me as good as I would expected if I had bought it from them in the first place.
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Old 05-28-2014, 08:26 AM   #8
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In short, NO.
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Old 05-28-2014, 10:42 AM   #9
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Many dealers do.
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Old 05-28-2014, 01:56 PM   #10
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Originally Posted by TX_Arvee View Post
In short, NO.
Then you need to find a competent dealer. In the 37 years that I have dealt with my dealer I have never gotten a Starcraft or Jayco unit that needed work as soon as I got it home.

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