Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 03-03-2015, 07:36 AM   #1
Senior Member
 
Bikester's Avatar
 
Join Date: Aug 2013
Location: Hackettstown, NJ
Posts: 511
Good Dealer/Jayco Stepped Up

Got a call from my dealer yesterday that there is a problem with the unit I ordered. It arrived last week, but while they were prepping it and filling it up with gas, they heard a grinding in the rear of the MH. The dealer immediately took it to the Ford dealer to have it looked at. Seems something is wrong with the rear pinion and they would need to order parts for it and make a fairly major repair. The dealership owner immediately called Jayco and told them that he would not sell this unit to his customer (me), and requested a new unit be sent. Jayco agreed and rerouted another unit to be sent to my dealer immediately. Frankly, I'm thrilled that both the dealer and Jayco responded in this manner, instead of trying to ditch a broken MH on me. Unit is arriving today and I pick it up tomorrow afternoon.
__________________

__________________
2015 Jayco Greyhawk 31FS-"Scamper"
2015 Subaru Forester 2.5i Prem. 6 Spd
Blue Ox Aventa LX Tow Bar
2014 Jayco Jay Feather X23B-"Glampy"(Sold)
DW, DS, DDx2, and Bandit & Fletcher
Bikester is offline   Reply With Quote
Old 03-03-2015, 08:01 AM   #2
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 5,041
These are the stories (which are more the norm) that we usually never hear about. The complaints are what most people only post.

Thanks for sharing the "good news" and kudos to your dealer.
__________________

__________________
DISNEY LOVERS
PINNACLE 2015 38FLSA. aka: "Roam Sweet Home"
Grumpy is offline   Reply With Quote
Old 03-03-2015, 08:22 AM   #3
Member
 
Join Date: Oct 2013
Location: Central Wisconsin
Posts: 96
Good for you, and two thumbs up to the dealer!
__________________
2015 Jayco Greyhawk 29KS
JulieMike is offline   Reply With Quote
Old 03-03-2015, 09:31 AM   #4
Senior Member
 
Bikester's Avatar
 
Join Date: Aug 2013
Location: Hackettstown, NJ
Posts: 511
Agreed, had to post something positive. This is the 2nd camper I've purchased from this dealer. They know I'm a return customer
__________________
2015 Jayco Greyhawk 31FS-"Scamper"
2015 Subaru Forester 2.5i Prem. 6 Spd
Blue Ox Aventa LX Tow Bar
2014 Jayco Jay Feather X23B-"Glampy"(Sold)
DW, DS, DDx2, and Bandit & Fletcher
Bikester is offline   Reply With Quote
Old 03-03-2015, 09:36 AM   #5
Senior Member
 
TX_Arvee's Avatar
 
Join Date: May 2012
Location: Pearland, TX
Posts: 514
They'll ditch the one with a fixed rear end on someone else.
TX_Arvee is offline   Reply With Quote
Old 03-03-2015, 09:46 AM   #6
Senior Member
 
Hitch Pin's Avatar
 
Join Date: Sep 2011
Location: Southern Ohio
Posts: 464
That's good to hear, you must have found a very good dealer, he is very rare, you don't always find that.
__________________
2015 Jay Flight 23 RB
2014 Silverado LT 1500 with a 5.3 V8 Ecotec3
Hitch Pin is offline   Reply With Quote
Old 03-03-2015, 10:39 AM   #7
Senior Member
 
Bikester's Avatar
 
Join Date: Aug 2013
Location: Hackettstown, NJ
Posts: 511
Quote:
Originally Posted by TX_Arvee View Post
They'll ditch the one with a fixed rear end on someone else.

Probably. Hope not.
__________________
2015 Jayco Greyhawk 31FS-"Scamper"
2015 Subaru Forester 2.5i Prem. 6 Spd
Blue Ox Aventa LX Tow Bar
2014 Jayco Jay Feather X23B-"Glampy"(Sold)
DW, DS, DDx2, and Bandit & Fletcher
Bikester is offline   Reply With Quote
Old 03-03-2015, 05:34 PM   #8
Senior Member
 
Join Date: Jul 2014
Location: Silver Spring, MD
Posts: 1,068
Hope you don't have to wait too much longer, but I am glad to hear you will be getting a unit with no known issues.
spoon059 is offline   Reply With Quote
Old 03-03-2015, 06:42 PM   #9
Senior Member
 
Join Date: Jan 2014
Location: Black River Falls, Wi
Posts: 676
Why wouldn't they have the Ford dealer replace the axle under Ford warranty? Would be much quicker than waiting for a new rig.
__________________
2014 Eagle Premier 331RETS
2016 Silverado 3500 DuraMax/Allison
1975 Corvette & a couple ATV's
Stingray75 is offline   Reply With Quote
Old 03-03-2015, 06:46 PM   #10
Senior Member
 
Bikester's Avatar
 
Join Date: Aug 2013
Location: Hackettstown, NJ
Posts: 511
They got me a new rig in less than 48 hours, so no big deal to me. It's snowing here, so other than excitement, I'm in no hurry. I think they want to get the sale done and it was going to be a while to order the parts and replace.
__________________

__________________
2015 Jayco Greyhawk 31FS-"Scamper"
2015 Subaru Forester 2.5i Prem. 6 Spd
Blue Ox Aventa LX Tow Bar
2014 Jayco Jay Feather X23B-"Glampy"(Sold)
DW, DS, DDx2, and Bandit & Fletcher
Bikester is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 06:55 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.