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03-03-2015, 07:36 AM
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#1
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Senior Member
Join Date: Aug 2013
Location: Hackettstown, NJ
Posts: 526
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Good Dealer/Jayco Stepped Up
Got a call from my dealer yesterday that there is a problem with the unit I ordered. It arrived last week, but while they were prepping it and filling it up with gas, they heard a grinding in the rear of the MH. The dealer immediately took it to the Ford dealer to have it looked at. Seems something is wrong with the rear pinion and they would need to order parts for it and make a fairly major repair. The dealership owner immediately called Jayco and told them that he would not sell this unit to his customer (me), and requested a new unit be sent. Jayco agreed and rerouted another unit to be sent to my dealer immediately. Frankly, I'm thrilled that both the dealer and Jayco responded in this manner, instead of trying to ditch a broken MH on me. Unit is arriving today and I pick it up tomorrow afternoon.
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2015 Jayco Greyhawk 31FS-"Scamper"
2015 Subaru Forester 2.5i Prem. 6 Spd
Blue Ox Aventa LX Tow Bar
2014 Jayco Jay Feather X23B-"Glampy"(Sold)
DW, DS, DDx2, and Bandit & Fletcher
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03-03-2015, 08:01 AM
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#2
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,071
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These are the stories (which are more the norm) that we usually never hear about. The complaints are what most people only post.
Thanks for sharing the "good news" and kudos to your dealer.
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 DISNEY LOVERS
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03-03-2015, 08:22 AM
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#3
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Member
Join Date: Oct 2013
Location: Central Wisconsin
Posts: 96
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Good for you, and two thumbs up to the dealer!
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2015 Jayco Greyhawk 29KS
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03-03-2015, 09:31 AM
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#4
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Senior Member
Join Date: Aug 2013
Location: Hackettstown, NJ
Posts: 526
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Agreed, had to post something positive. This is the 2nd camper I've purchased from this dealer. They know I'm a return customer 
__________________
2015 Jayco Greyhawk 31FS-"Scamper"
2015 Subaru Forester 2.5i Prem. 6 Spd
Blue Ox Aventa LX Tow Bar
2014 Jayco Jay Feather X23B-"Glampy"(Sold)
DW, DS, DDx2, and Bandit & Fletcher
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03-03-2015, 09:36 AM
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#5
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Senior Member
Join Date: May 2012
Location: Pearland, TX
Posts: 514
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They'll ditch the one with a fixed rear end on someone else.
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03-03-2015, 09:46 AM
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#6
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Senior Member
Join Date: Sep 2011
Location: Southern Ohio
Posts: 463
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That's good to hear, you must have found a very good dealer, he is very rare, you don't always find that.
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2015 Jay Flight 23 RB
2014 Silverado LT 1500 with a 5.3 V8 Ecotec3
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03-03-2015, 10:39 AM
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#7
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Senior Member
Join Date: Aug 2013
Location: Hackettstown, NJ
Posts: 526
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Quote:
Originally Posted by TX_Arvee
They'll ditch the one with a fixed rear end on someone else.
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Probably. Hope not.
__________________
2015 Jayco Greyhawk 31FS-"Scamper"
2015 Subaru Forester 2.5i Prem. 6 Spd
Blue Ox Aventa LX Tow Bar
2014 Jayco Jay Feather X23B-"Glampy"(Sold)
DW, DS, DDx2, and Bandit & Fletcher
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03-03-2015, 05:34 PM
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#8
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Senior Member
Join Date: Jul 2014
Location: Silver Spring, MD
Posts: 1,803
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Hope you don't have to wait too much longer, but I am glad to hear you will be getting a unit with no known issues.
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03-03-2015, 06:42 PM
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#9
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Senior Member
Join Date: Jan 2014
Location: Black River Falls, Wi
Posts: 1,154
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Why wouldn't they have the Ford dealer replace the axle under Ford warranty? Would be much quicker than waiting for a new rig.
__________________
2019 Pinnacle 36 FBTS
2016 Silverado 3500 CC SRW DuraMax/Allison
1975 Corvette for the sunny days n dry roads
2017 RZR for the rainy days n muddy roads
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03-03-2015, 06:46 PM
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#10
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Senior Member
Join Date: Aug 2013
Location: Hackettstown, NJ
Posts: 526
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They got me a new rig in less than 48 hours, so no big deal to me. It's snowing here, so other than excitement, I'm in no hurry. I think they want to get the sale done and it was going to be a while to order the parts and replace.
__________________
2015 Jayco Greyhawk 31FS-"Scamper"
2015 Subaru Forester 2.5i Prem. 6 Spd
Blue Ox Aventa LX Tow Bar
2014 Jayco Jay Feather X23B-"Glampy"(Sold)
DW, DS, DDx2, and Bandit & Fletcher
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03-03-2015, 07:31 PM
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#11
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Senior Member
Join Date: Feb 2014
Location: MD
Posts: 3,856
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Great to hear they took care of you.
__________________
2017 JayFlight 28BHBE
2014 JayFlight Swift 264BH (Sold)
2007 GMC 2500 Sierra Classic Crew Cab LBZ Duramax / 6spd Allison
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03-03-2015, 07:36 PM
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#12
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,071
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Quote:
Originally Posted by TX_Arvee
They'll ditch the one with a fixed rear end on someone else.
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May go back to the factory for employee use and then get sold as a demo.
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DISNEY LOVERS
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03-03-2015, 10:21 PM
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#13
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Senior Member
Join Date: Oct 2014
Location: Lower Alabama (LA)
Posts: 2,010
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even sold as a demo I believe they'd still have to repair it?
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former 2008 Jayco Eagle 29.5 RLS
former 2014 F250 6.7 4X4, CC LB
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03-03-2015, 10:24 PM
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#14
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Senior Member
Join Date: Feb 2014
Location: Olsburg
Posts: 348
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Congrats !!!!
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2015 Eagle 34.5 BHTS FW
2012 Chevy 2500HD LTZ CC 4x4 DMAX
B&W Companion
TST 507 flow thru
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03-03-2015, 11:28 PM
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#15
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Senior Member
Join Date: Dec 2014
Location: eastlake
Posts: 114
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Good to hear mind sharing what dealer you bought from???
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03-04-2015, 05:44 AM
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#16
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Senior Member
Join Date: Aug 2013
Location: Hackettstown, NJ
Posts: 526
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Garick RV in Oak Ridge, NJ
__________________
2015 Jayco Greyhawk 31FS-"Scamper"
2015 Subaru Forester 2.5i Prem. 6 Spd
Blue Ox Aventa LX Tow Bar
2014 Jayco Jay Feather X23B-"Glampy"(Sold)
DW, DS, DDx2, and Bandit & Fletcher
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03-04-2015, 07:22 AM
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#17
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Senior Member
Join Date: Jun 2013
Location: Nebraska
Posts: 245
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Jayco will probably take the old unit back and sell it to RV direct. Just kidding LOL
__________________
William White hawk 28DSBH
1SOB 6th Jayco
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03-07-2015, 10:51 AM
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#18
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Senior Member
Join Date: Jul 2014
Location: KC MO
Posts: 358
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Quote:
Originally Posted by Grumpy
These are the stories (which are more the norm) that we usually never hear about. The complaints are what most people only post.
Thanks for sharing the "good news" and kudos to your dealer.
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X2 what Grumpy said. 
__________________
 Darrell, Mary & K.C. Toller Mix
In our hearts: Goldens, Tess & Jericho
'15 Jayco Precept 31 UL "Bertha"
'13 Wrangler Sahara...AKAFUN
Roadmaster base plate
Ready Brute Elite towbar and brake combo
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03-07-2015, 11:37 AM
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#19
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Senior Member
Join Date: Jan 2012
Location: Sandy, UT
Posts: 124
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Wish my story with Jayco and the dealer would've had such a happy tale.
__________________
2011 Jayco Greyhawk 31DS
06 Jeep Grand Cherokee LTD
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03-07-2015, 12:15 PM
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#20
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Senior Member
Join Date: Nov 2013
Location: Duxbury
Posts: 7,113
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We had a similar experience. Ordered a 2014, but it showed up at the dealer so badly damaged that they refused to take delivery. Production was already shifting to the 2015 model year, and Jayco shipped a new one as soon as it came off the line. Took a month longer than we anticipated to finally get the TT, but given the weather, we probably wouldn't have used it anyway. It was a frustrating period, but in the long run worth the wait.
__________________
Rob & Kelly, Bella & Brady (Miniature Schnauzers)
2022 Eagle HT 28.5RSTS
2017 RAM 3500 SRW CTD/AISIN CC LB
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