|
09-09-2017, 08:36 PM
|
#1
|
Senior Member
Join Date: Feb 2017
Location: Davie, Fl.
Posts: 1,020
|
Good Sam vs Coachnet
Visiting friends in Bedford Hills New York. "Pull into the yard, it's hard packed" they say. Well, it's not and I sink my wheels into soft mud like material about 30 feet off the road.
No worries, in addition to Coach Net which came with the new RV, I purchased Good Sam Road Service because it covers all my vehicles.
I call Good Sam and explain what happened. "Oh, it's on private property? We don't cover that. You'll have to secure your own service for that". After speaking to supervisor and confirming I am not covered I accidentally released some choice words on what I thought of their service.
I am panicking now as my RV is stuck in mud and I'm not sure what to do. I call CoachNet expecting the same reply. "Ok, let me find someone to come out and I will call you back. Next thing I know Sal's towing is calling that they are on the way. Less than one hour later they are winching me out and I am back on the road.
Two lesson here. Don't go off road into ground that you don't know and Good Sam was worthless in this situation. CoachNet really came through for me.
I am very disappointed in Good Sam.
__________________
Mark and Joanne
2018 Jayco Seneca 37TS (M2)
2023 Jeep Rubicon XT Recon
|
|
|
09-09-2017, 08:55 PM
|
#2
|
Senior Member
Join Date: Apr 2016
Location: Peachtree City
Posts: 1,130
|
Good to know because when my GS is up I am looking for a change.
__________________
2016 Melbourne 24K
2013 Sprinter crew cargo SOLD
2002 Toyota MR2 Spyder as a Toad SOLD
2016 Ford Focus set up to flat tow
|
|
|
09-09-2017, 09:53 PM
|
#3
|
Senior Member
Join Date: Apr 2016
Location: Kingman AZ and where our Seneca is today.
Posts: 3,114
|
I am glad to hear that you are safely un-stuck... I have tested the "hard packed" too, and started to sink the fronts - but was able to back them out before it was too late.
As far as the difference between GS and any other service... I am sadly finding out the hard way (as you are too) that they are NOT what they claim they are and not worth investing any more money into.
__________________
Steve & Stacy with Jasper (Australian Cattle dog)
2015 Seneca 36FK
Custom 27' flatbed trailer hauling:
07 Toyota FJC & Yamaha Kodiak 400 ATV
|
|
|
09-09-2017, 11:37 PM
|
#4
|
Senior Member
Join Date: May 2016
Location: Milpitas
Posts: 1,627
|
Thank you for posting this experience. My year with CoachNet is almost up and I am starting to look at coverage. This information about GS doesn't make any sense to me. Trailer Parks are private property (most of them) and GS won't come onto private property? So I guess if I have a problem with the TT I should stay parked outside the park if I have GS service. Hmmmm.
__________________
2019 Chevy express 2500 Van Coversion. 2017 Jayco 23MRB: 26' total and Glacier Package. 2 Renogy solar panels. Married 49 years. Haley the mutt, 4 years old. "Excited to learn new things everyday and humbled by those who offer to help." And very grateful to our Moderators!
|
|
|
09-10-2017, 05:27 AM
|
#5
|
Senior Member
Join Date: Feb 2017
Location: Davie, Fl.
Posts: 1,020
|
Quote:
Originally Posted by travelingjw
Thank you for posting this experience. My year with CoachNet is almost up and I am starting to look at coverage. This information about GS doesn't make any sense to me. Trailer Parks are private property (most of them) and GS won't come onto private property? So I guess if I have a problem with the TT I should stay parked outside the park if I have GS service. Hmmmm.
|
They wouldn't not provide "winching" or pull out on private property due to "liability". The fact that the Ower was right there and willing to sign waiver didn't matter to them. Coachnet had no issue with it.
__________________
Mark and Joanne
2018 Jayco Seneca 37TS (M2)
2023 Jeep Rubicon XT Recon
|
|
|
09-10-2017, 07:20 PM
|
#6
|
Senior Member
Join Date: May 2016
Location: Milpitas
Posts: 1,627
|
Thank you. That kind of communication is so helpful to all of us.
__________________
2019 Chevy express 2500 Van Coversion. 2017 Jayco 23MRB: 26' total and Glacier Package. 2 Renogy solar panels. Married 49 years. Haley the mutt, 4 years old. "Excited to learn new things everyday and humbled by those who offer to help." And very grateful to our Moderators!
|
|
|
09-11-2017, 04:58 AM
|
#7
|
Member
Join Date: Apr 2017
Location: Hyde Park
Posts: 35
|
I let my GS road service lapse and I have been inundated with offers to renew. Maybe I should take a look at Coachnet.
__________________
2017 Greyhawk 29MV
2018 Jeep Wrangler Unlimited Toad
|
|
|
09-11-2017, 05:15 AM
|
#8
|
Senior Member
Join Date: Feb 2017
Location: Davie, Fl.
Posts: 1,020
|
I remember from my last RV that CoachNet was more expensive than Good Sam (GS). I guess from this experience I am reminded of the difference between price and value.
If I had only GS I am not sure what I would have done, but I know it would not have been cheap.
Good Sam covers all your vehicles which is a good thing since it could replace services like AAA, which was my thinking. And to be fair, if I was on my own property I guess they may have come out.
All I can say is that in my time of need, Good Sam denied service and CoachNet sent the assistance I needed.
__________________
Mark and Joanne
2018 Jayco Seneca 37TS (M2)
2023 Jeep Rubicon XT Recon
|
|
|
09-11-2017, 06:30 AM
|
#9
|
Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,771
|
I have had Good Sam road service for many years and on 2 occasions called them for a tow in my yard.
No problem. Quick dispatch and covered.
Customer service is all either of them sell. They all call the same road service companies.
__________________
Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
|
|
|
09-11-2017, 06:44 AM
|
#10
|
Senior Member
Join Date: Feb 2017
Location: Davie, Fl.
Posts: 1,020
|
Quote:
Originally Posted by norty1
I have had Good Sam road service for many years and on 2 occasions called them for a tow in my yard.
No problem. Quick dispatch and covered.
Customer service is all either of them sell. They all call the same road service companies.
|
Yes, if I was in "my yard" they would have responded. But because it was somebody else's property they would not respond, even with the property owners permission. And this was for "winching out", not towing.
They stated they were concerned about possible liability where as CoachNet was not.
And yes, same road service companies but Good Sam would not dispatch any provider because of their policy.
I am sure Good Sam is good for most issues. All I am saying is the one time I needed them they did not help.
__________________
Mark and Joanne
2018 Jayco Seneca 37TS (M2)
2023 Jeep Rubicon XT Recon
|
|
|
09-11-2017, 06:45 AM
|
#11
|
Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,771
|
Well, that sucks!
__________________
Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
|
|
|
09-11-2017, 07:14 AM
|
#12
|
Senior Member
Join Date: Feb 2017
Location: Davie, Fl.
Posts: 1,020
|
Quote:
Originally Posted by norty1
Well, that sucks!
|
Lol. That's all I wanted to hear. I feel better now. 😄
|
|
|
|
Thread Tools |
Search this Thread |
|
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|