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Old 07-15-2019, 06:40 PM   #1
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Greyhawk/Redhawl recall....

I added this information to the recall forum, too.

Got a notice from Jayco today about certain 2016 and 2017 Greyhawk and Redhawk Class C's equipped with leveling jacks.

Some MAY require reinforcement to the mounting bracket of the leveling system's mounting bracket. Our 2016 Greyhawk happens to be one of those affected, per Jayco.

Even though our warranty is up, per the letter we received Jayco will take care of this through our dealer.
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Old 07-15-2019, 06:56 PM   #2
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I got the letter today as well. From any of you that have had this done, what do they physically do to reinforce the pump support bracket? I'm not questioning the wisdom of it, just asking what they physically do for you guys who have gone under and looked.
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Old 07-15-2019, 09:54 PM   #3
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I got the same recall today. I'd like to know what Jayco is doing to correct the issue and perform the fix myself rather than let the yahoos at the dealer do it.
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Old 07-15-2019, 11:32 PM   #4
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We're second owners on our 2016 31FK. Can someone post the letter contents? I'd like to reach out to Jayco. Thanks
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Old 07-15-2019, 11:59 PM   #5
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Quote:
Originally Posted by drk98 View Post
I got the same recall today. I'd like to know what Jayco is doing to correct the issue and perform the fix myself rather than let the yahoos at the dealer do it.
DRK, I feel the same way. What I suspect is they would weld two triangular gusset's at both corners of the L shaped bracket to keep the bottom part of the L from braking off. I'd like to hear what they do but that's the fix I would employ. I think 1/8 inch thick steel would work fine for the gusset's.
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Old 07-16-2019, 07:42 AM   #6
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Quote:
Originally Posted by drk98 View Post
I got the same recall today. I'd like to know what Jayco is doing to correct the issue and perform the fix myself rather than let the yahoos at the dealer do it.


I noticed mine was weak, and flexed when the unit was activated two years ago, and welded it up with support brackets myself. I donít know why it has taken them so long to determine that there is a problem with their design. I have a 2017 GreyHawk 29W.
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Old 07-16-2019, 09:31 AM   #7
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PC, I called them last year cause I'm a second owner also. Register with them then you'll receive the service bulletins. Their phone number is 574-825-5861.

The letter itself is very brief. At the top is says Technical Service Bulletin TSB#19-022. Dear valued customer: Jayco has determined that certain model year 2016 and 2017 Jayco Greyhawk and Redhawk Class C motorhomes [B]equipped with leveling jacks.[B] may require reinforcement to the mounting bracket of the leveling systems hydraulic pump. Our records idicate that your motorhome is affected by this service bulletin. Please contact the nearest Jayco dealer to schedule an appointment and present this letter as authorization to have the procedure completed at [B]no cost[B] to you. If you have sold or traded your motorhome or for any reason cannot have this service performed, please contact Motorized customer service department at 800-517-9137. We apologize for any inconvenience or concern this bulletin may cause you and want to assure you that Jayco is taking all the necessary steps to ensure our product quality meets your expectations."
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Old 07-16-2019, 09:49 AM   #8
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Well, as this just happened to my 2019 I wouldn't be surprised if this expanded. My reservoir and pump here dangling by the plumbing underneath my rig. The l-bracket they welded to the frame failed.
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Old 07-16-2019, 10:16 AM   #9
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Here's a copy of the letter I received today. Click on it to see full size.
Attached Thumbnails
Public JAYCO TSB.jpg  
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Old 07-18-2019, 02:41 PM   #10
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Does anyone have pictures of the new and improved bracket? Thinking of making one myself.Thank you
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