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Old 04-18-2015, 08:01 AM   #1
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Happy With Jayco Dealer

We have some warranty issues in our new Greyhawk. We purchased it from a dealer 220 miles from home and rather than drive that distance, were trying to set up appointment with Jayco dealer only 20 miles from home. Didn't buy the Greyhawk there because they did not have motorhome inventory, only sell trailers. But they are a Jayco dealer and authorized to work on the warranty issues on the Greyhawk.

When setting up appointment with this local dealer, they told me that, since I didn't buy the RV from them, I would have to pay for the work up front and that they would reimburse me when Jayco pays them. They said that this is because Jayco does not pay them promptly for their warranty work.

I called the Sales Manager at the dealership where I bought the Greyhawk and he was appalled at the way the other dealer was handling Warranty issues with Jayco customers. I told him that I was going to bring the Greyhawk the 220 miles back to his dealership to have all issues corrected. He was happy to welcome me back and is even going to pay for our gas to bring it back.

Great customer service from this dealership! Will never recommend the local Jayco dealer to anyone. I will travel the extra mileage for great service!

There, I'm done ranting.
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Old 04-18-2015, 08:06 AM   #2
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Good customer service trumps closeness every time.

I would not want anyone working on my rig that I did not trust.
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Old 04-18-2015, 10:50 AM   #3
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Thumbs up to that norty1
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Old 04-18-2015, 11:46 AM   #4
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I agree that costumer services is the most important piece when buying. I am lucky my local dealer provides great service to all...I bought local because of the dealer.
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Old 04-18-2015, 08:34 PM   #5
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Factory Service Center

Hi,

How far are you from Middlebury Indiana? Our dealer is only about about 45 minutes away, but we decided to take the Redhawk to the factory service center and have the work done there. It's about an 8 hour drive for us, so we took 5 days and made a vacation of it.

There is an amazing amount of things to see and do in the area (we loved the RV museum) and some awesome restaurants! The way that the factory folks treat the Jayco customers is BEYOND WONDERFUL. They bend over backwards to help, and even fixed some stuff that we didn't know was wrong.

They are truly great people, and do an amazing job. We took the Jayco factory tours, visited the visitor center, and ate ourselves silly. We also spent a full day at the Shippsawana Flea Market (one of the biggest in the country).

If you get the chance, it's a great trip, and your unit will be repaired to perfection.

Have fun and be safe!
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Old 04-19-2015, 08:05 AM   #6
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Thank you The Logans. We will keep this in mind if our travels bring us down that way. Probably close to an 8 hour drive for us also.
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Old 04-19-2015, 08:10 AM   #7
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I would also like to note that the Jayco Dealer we are very happy with is Link RV in Minong, WI. Great people to work with.
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Old 04-19-2015, 09:13 AM   #8
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I would also like to note that the Jayco Dealer we are very happy with is Link RV in Minong, WI. Great people to work with.
We purchased our previous Jayco TT from them, only 40 miles away from us. They offered us good service, and persevered through a very tough electric brake problem on our trailer in a very timely manner. We purchased our new Starcraft from their Rice Lake location, so far not so good there.
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Old 04-19-2015, 11:43 AM   #9
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Quote:
Originally Posted by JulieMike View Post
We have some warranty issues in our new Greyhawk. We purchased it from a dealer 220 miles from home and rather than drive that distance, were trying to set up appointment with Jayco dealer only 20 miles from home. Didn't buy the Greyhawk there because they did not have motorhome inventory, only sell trailers. But they are a Jayco dealer and authorized to work on the warranty issues on the Greyhawk.

When setting up appointment with this local dealer, they told me that, since I didn't buy the RV from them, I would have to pay for the work up front and that they would reimburse me when Jayco pays them. They said that this is because Jayco does not pay them promptly for their warranty work.

I called the Sales Manager at the dealership where I bought the Greyhawk and he was appalled at the way the other dealer was handling Warranty issues with Jayco customers. I told him that I was going to bring the Greyhawk the 220 miles back to his dealership to have all issues corrected. He was happy to welcome me back and is even going to pay for our gas to bring it back.

Great customer service from this dealership! Will never recommend the local Jayco dealer to anyone. I will travel the extra mileage for great service!

There, I'm done ranting.
Wow.... Did I not just rant about my similar situation in Las Vegas ? I bought my 2015 in Riverside California (479 miles away) and wanted to make a local connection with the local Jayco Dealer in Vegas.. NOPE ! Basically was told we don't have time for anyone who didn't purchase from us!
So, like you, I drove the 479 miles and had the warranty work completed in 1 day ! (Had several items to fix, adjust, repair, replace). Am very happy with Richardson's RV.

But here's the question..... Is Jayco aware of the attitude of their franchises ? Or is it that they don't care ?

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Old 04-19-2015, 11:54 AM   #10
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There are some unknowns about the arrangement between Jayco and the dealers.

I do know that is is not like a automobile dealer- manufacturer relationship.
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