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04-01-2021, 06:07 PM
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#1
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Junior Member
Join Date: Mar 2021
Location: Disputanta
Posts: 7
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Help!!! For my sanity sake; help!
I purchased a 2017 Jayco Redhawk 26XD and picked it up last friday. I was supposed to have a walkthru and instructions on how everything worked by that didn't happen. (ridiculously long story)
For the last 4 days I have been trying to put fresh water into the holding tank. I wanted to sanitize but at this point, just getting water to flow into the tank would be a miracle. I have made 2 calls to Jayco, read the Owner's Manual and the User's Manual. I have turned all the valves and faucets in every combination possible. I let the water pump run to bleed the air from the lines; no water.
Can anyone tell me if there is some magic knob that I am missing and where it is located?
Thanks in advance,
KymMcC
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04-01-2021, 06:23 PM
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#2
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Senior Member
Join Date: Dec 2018
Location: Owens Cross Roads
Posts: 3,223
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Can you send a picture of your water control panel where you connect your water.
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04-01-2021, 06:49 PM
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#3
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,102
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Quote:
Originally Posted by KymSMcC
I purchased a 2017 Jayco Redhawk 26XD and picked it up last friday. I was supposed to have a walkthru and instructions on how everything worked by that didn't happen. (ridiculously long story)
For the last 4 days I have been trying to put fresh water into the holding tank. I wanted to sanitize but at this point, just getting water to flow into the tank would be a miracle. I have made 2 calls to Jayco, read the Owner's Manual and the User's Manual. I have turned all the valves and faucets in every combination possible. I let the water pump run to bleed the air from the lines; no water.
Can anyone tell me if there is some magic knob that I am missing and where it is located?
Thanks in advance,
KymMcC
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If you are trying to pump the solution into the tank from a jug or bucket you probably need to flip the little screen (so it's pointed in) where the hose connects. That will hold the check valve open, it is a common problem. Just remember to flip it back when finished.
__________________
 DISNEY LOVERS
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04-01-2021, 07:38 PM
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#4
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Junior Member
Join Date: Mar 2021
Location: Disputanta
Posts: 7
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That was the first thing I did. Is it possible that the check valve is stuck closed?
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04-01-2021, 08:15 PM
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#5
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Junior Member
Join Date: Mar 2021
Location: Disputanta
Posts: 7
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This is a screen trab from the Owner's Manual; same as mine.
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04-01-2021, 08:37 PM
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#6
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Senior Member
Join Date: Apr 2017
Location: Inland Empire, California
Posts: 2,005
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What happens when you connect your garden hose to the unit and set the valves for a city connection? You should be able to open any faucet and water should flow. No pump needed. This will verify some of the plumbing.
If you are trying to suck in a bleach solution, the valves need to be set for country fill (same as sanitize and winterize) and the pump turned on. If there is any air leak at the fittings it won't suck in. I know this from experience. The hose connection needs to be real tight and the container should be elevated above ground level if possible.
City fill is used to fill the tank.
I would first see if water is capable of flowing into the unit by using the city connection and opening a valve.
These settings are for my 2017 Greyhawk. I don't know if the Redhawk uses the same panel and valves.
__________________
Jim
Retired electronic technician (45 years in the field)
2017 Greyhawk 29W (solar & many other mods)
wife (maybe I should have given her top billing)
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04-01-2021, 08:37 PM
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#7
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Senior Member
Join Date: Dec 2018
Location: Owens Cross Roads
Posts: 3,223
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Does your unit have a pass through storage compartment? If so is there a small enclosed compartment where the back side of the control panel is? Our 2018 31DS has this. Water pump, some in line shut off valves and water filter canister are there. Check position of valves there
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04-02-2021, 06:04 AM
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#8
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Senior Member
Join Date: Oct 2014
Location: Decatur
Posts: 2,827
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Did you get a Owners packet with your new Unit ?
__________________
Roy&Joyce
Decatur Al.
Jayco 2022 27RB WhiteHawk
Jayco 330RSTS Gone
Jayco G2 bunkhouse Gone
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04-02-2021, 06:14 AM
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#9
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,102
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Quote:
Originally Posted by KymSMcC
That was the first thing I did. Is it possible that the check valve is stuck closed?
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You can see the end of the screen push on the check valve. As JimD asked does the tank fill with a city water connection? That would push the valve open too.
Make sure that the set screws are tight in the black handles. They could be turning and not moving the valve.
__________________
DISNEY LOVERS
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04-02-2021, 09:08 AM
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#10
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Senior Member
Join Date: Aug 2020
Location: Sandy
Posts: 277
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Utility Center Schematic
This document may help you understand what is going on.
__________________
Yeti: 2000 Greyhawk 26Y, 2019 Ford E-450
Make it a great day
Don
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04-02-2021, 09:45 AM
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#11
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Senior Member
Join Date: Sep 2013
Location: South Texas
Posts: 7,216
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If you can't get water to flow into the rig at all under any conditions, it's possible that the fittings on either side of a filter are closed. If your unit has a filter, find it. There should be a valve before and after the filter (so you can close off flow to the canister and change the filter). It's possible if either of those valves are closed (the handle is perpendicular to the water line when closed; parallel to the water line when open), water will not flow into the rig at all, regardless of whether your panel is set to city/country/normal.
It could be hidden in a deep, dark recess behind drawers or cabinets.
__________________
-2018 Greyhawk 29MV
-2020 Jeep Wrangler Unlimited (JLU) (Primary Toad)
-1994 Jeep Wrangler YJ (Secondary Toad)
-2014 Jay Flight 28BHBE & Ram 2500 6.4L CC 4x4 (sold)
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04-02-2021, 10:45 AM
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#12
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Senior Member
Join Date: Jun 2014
Location: Toronto
Posts: 110
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On my 2013 Greyhawk there are 2 water inlets one for water to be used or fill tanks and the other is only used to sanitize my black tank. Confirm you are connected to the correct inlet? And as all the others have replied make sure you have the dials pointing to the correct numbers for what you would like to accomplish.
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04-02-2021, 12:34 PM
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#13
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Senior Member
Join Date: Jun 2016
Location: Denver
Posts: 4,248
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Quote:
Originally Posted by KymSMcC
This is a screen trab from the Owner's Manual; same as mine.
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I have that panel. Yeah, the check valve is a thing, but if you're hooked up to City Water, then that usually has enough pressure to push it open. It's only when I Country Fill that I have to flip the valve.
Grab a hose, connect to the TOP inlet. Valves to City Fill (not City Fixtures). Water on, and tank should fill.
__________________
2016 Greyhawk 31FK
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04-02-2021, 03:21 PM
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#14
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Junior Member
Join Date: Mar 2021
Location: Disputanta
Posts: 7
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Thank you Grumpy!!! Tigtened the set screws and we have water!!!
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04-02-2021, 03:23 PM
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#15
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Junior Member
Join Date: Mar 2021
Location: Disputanta
Posts: 7
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Thank you Grumpy!!!
Winner, winner; chicken dinner!!!
Grumpy suggested that the set screws that hold the black knobs in the Water Valve Controls may be loose so even if I was adjusting the valves, it may not be moving them in the wall. I tightened the set screws, changed the settings back to City Fill (no water pump) and WHOOSH - We have full fresh water tanks.
Thank you everyone for your help.
No more tears, at least for today.
KymMcC
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04-02-2021, 03:26 PM
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#16
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,102
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Quote:
Originally Posted by KymSMcC
Winner, winner; chicken dinner!!!
Grumpy suggested that the set screws that hold the black knobs in the Water Valve Controls may be loose so even if I was adjusting the valves, it may not be moving them in the wall. I tightened the set screws, changed the settings back to City Fill (no water pump) and WHOOSH - We have full fresh water tanks.
Thank you everyone for your help.
No more tears, at least for today.
KymMcC
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Good to hear
__________________
DISNEY LOVERS
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04-02-2021, 03:31 PM
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#17
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Senior Member
Join Date: Sep 2013
Location: South Texas
Posts: 7,216
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__________________
-2018 Greyhawk 29MV
-2020 Jeep Wrangler Unlimited (JLU) (Primary Toad)
-1994 Jeep Wrangler YJ (Secondary Toad)
-2014 Jay Flight 28BHBE & Ram 2500 6.4L CC 4x4 (sold)
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04-03-2021, 09:26 AM
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#18
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Senior Member
Join Date: Jun 2016
Location: Denver
Posts: 4,248
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Grumpy needs to change his sig to "Dr. Gumpy".
Excellent job!
__________________
2016 Greyhawk 31FK
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04-03-2021, 11:12 AM
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#19
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Junior Member
Join Date: Mar 2021
Location: Disputanta
Posts: 7
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Absolutely!!! {{{♡}}}
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04-07-2021, 12:29 PM
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#20
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Junior Member
Join Date: Nov 2020
Location: Carnation
Posts: 27
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I don't know if you will find this helpful but for me it was a saviour. I bought an unused 2020 Jayco trailer from someone who bought it new but never used it. I had no warranty and no idea how anything worked. This video was the best info I'd found to date:
Jayco quality is terrible and their customer service is, near as I can tell, non existent. Best info is on this forum and in youtube.
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Linear Mode
