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Old 09-16-2015, 09:13 AM   #11
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Ela1948, I have seen an insurance adjuster from my company and have spoken to the other person's insurance company. Both have told me to get an estimate from wherever I could. They are not set up to give estimates on RV's. My insurance adjuster who sympathized with me, took photos but told me he couldn't give me an estimate. At the very least, Jayco could give me some help with advice. I have heard of people getting repairs at Jayco before.
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Old 09-16-2015, 09:18 AM   #12
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I appreciate all the responses! I called the customer service number and have left two messages with "Scotty". Believe me I have been very polite and am just asking for help in getting an estimate.
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Old 09-16-2015, 10:55 AM   #13
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Guess I don't understand your hesitation of taking it to a dealer to get thinks looked at and fixed??

What is the damage? Obviously drivable if you think you need to go to Indiana for repairs caused in an accident by another vehicle.

Good luck though....
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Old 09-16-2015, 12:50 PM   #14
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Jayco has Responded!

I just spoke to Scotty at Jayco. He went thru the photos I had sent him and he asked me many questions. He apologized for the delay in speaking to me. Based on the damage, they will replace the entire passenger-side wall of the motorhome. The entry door and all the cargo doors were damaged by the collision. I am bringing it to Indiana so this brand-new coach will be fixed correctly and will look like new when I bring it home. He will send me an estimate soon. He thinks it might take as long as 3 weeks to fix if painting is involved.
I will use it for one more camping weekend in October. I can get it fixed sometime in January.
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Old 09-16-2015, 12:59 PM   #15
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Good to hear you are on the way to getting thinks fixed the way you want.

Safe travels.
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Old 09-17-2015, 07:13 AM   #16
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It does take a while to get into the Factory Service Center, but you will be very pleased with the work when it's finished.
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Old 09-17-2015, 07:52 AM   #17
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Glad to hear they responded. Ouch on the damage.

I too have had really good response, I think the longest I have had to wait for a response was about 24 hours.

Something like your damage may take a bit more effort to coordinate though their system.

Three weeks to get repaired sounds really good.
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Old 09-17-2015, 01:47 PM   #18
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Heck my dealer just took over a month for some rather minor issues.... So a side wall replacement in three weeks sounds super fast IMHO. :-)
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Old 09-17-2015, 05:52 PM   #19
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I just had a accident 3 weeks ago,we got hit by driver under the influence of something.I had to get a adjuster to look at it first then take it to dealer for estimate.He was basically a waste of my time since he cant estimate the repair costs and all he did was take pictures and tell me I need to give him copy of estimate so he can give to my insurance.I could have saved them the costs and faxed it to them myself,but whatever it's their money
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Old 09-17-2015, 08:27 PM   #20
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Have you tried WES in Wading River or White Horse RV in New Jersey?
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