Quote:
Originally Posted by tallcott
never hold a company responsible for what they build and blame the consumer for expecting quality
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I agree in many ways... but the DEALER who is selling the RV to you is mostly responsible for checking and correcting these issues BEFORE delivering the RV to you.
For the best example I can make here: The RV leaves the factory without any batteries or Propane. The Dealer is responsible for installing the batteries AND performing a "Dealer Inspection" before the buyer is given their delivery (what many call the Pre-Delivery Inspection(PDI) ). It goes a long way to understand that without any batteries or propane in the RV, the only inspection that is reasonably capable of discovering an issue is the DEALER Inspection. All of the items they are Supposed to be finding are covered in the Jayco warranty for the first 2years (3 for some items) but if the dealer does a lousy job of inspecting it - The Dealer is really the one selling a sub-standard product.
When we first went shopping for our Seneca - we were under the wrong assumptions that we would get service like a Ford / Chevrolet dealership. RV Dealers should really be classified in the Used Car Salesman category - where they only want to sell you an overpriced RV that should have had the issues fixed on the Dealer Inspection.
If you think about the Dealership... if they perform the Dealer Inspection and ignore what needs to be fixed (at the dealers cost as part of selling the new RV) and leave it for the customer to discover, The customer has to bring the RV back to that dealer to get it fixed (that should have been fixed long before that time) and now the Dealer Service department gets paid more $$$$$ for fixing it under warranty from Jayco.
Not always is this Jayco's fault... A lot of this is because the Dealer is not anywhere as reputable as they want you to think. If the Dealer wanted to deliver a good quality product, they could!
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Steve & Stacy with Jasper (Australian Cattle dog)
2015 Seneca 36FK
Custom 27' flatbed trailer hauling:
07 Toyota FJC & Yamaha Kodiak 400 ATV