We have confirmed three times with Mark, because we had heard that some people on this forum got there and were not on the books for their repair. We have written confirmation. Jayco, so far, has been awesome, and we have every confidence that all will go well.
Our slide works perfectly. What happened is that when they built our RV, they didn't put the sweep all the way across the bottom back bedroom slide. There's only about a six-inch gap; but when we drive it down the road in the rain, water splashes up from the road and from our Jeep, goes under the slide and seeps in where the gap is. Our dealer gave us weather stripping - they really didn't even look to see what the problem was (we're not happy with them). We saw the gap, shined a light through it and took a picture for Jayco. They immediately knew the problem and will be fixing it for us. Last time, it even started to soak our mattress. As you know, water damage can be the WORST, so we're really anxious to get this fixed. Thank goodness we live in a dry climate, but we traveled twice last year to both the east and west coast with torrential rains. Our warranty runs out on May 18th, but it's on the books now. Other than this very fixable problem, we've loved our RV.
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2017 Melbourne 24k towing 2003 Jeep Wrangler
2013 Premier 19FBPR; 2013 Rpod 177 HRE
2011 Aliner Sport; 2008 Little Guy 5-Wide
1980 Shasta 21; 1981 Coleman Tent Trailer
1978 VW Westfalia; lots of tents
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