Jayco pay for front end alignment?

[Rvorbust]

I have a new 2018 Greyhawk 29MV. I have read in forums (and I think in this one too) that Jayco will pay for a front end alignment after you have fully loaded the coach. Yet I cannot find WHO at Jayco to call for this. When I ask my dealer about this, they say they have never heard of this. If you know who to call at Jayco to get this authorized, please post the phone/email/contact info. Thanks

[Sundancer330]

Your dealer should have placed a call to Jayco for you, but since many dealers are lazy I am not surprised they didn't. The best way is email customer service along with your VIN, I have never heard of anyone not being approved for the alignment.

https://www.jayco.com/site/contact/service/

[MikeUSNRet]

I just did this. Had our new Redhawk aligned about a month after getting it. After using it enough to ensure it was in fact fixed, I wrote a nice snail mail letter to Jayco customer service, enclosed the paid invoice and alignment report, and requested reimbursement. Total was a little over $270 including caster bushings.

Within a week, got a call from a nice young man in Jayco customer service advising me that my request was being processed for payment.

Your owners manual has the address.

Excellent experience. No dealer involvement. No waiting on phone while on hold. No waiting on e-mail responses.

[1stOne]

long story short, Jayco sent me a chq for $412.00 to reimburse me for a wheel alignment on my 2015 29MV

[MD3]

Thank you for the heads up on mailing it in. I’m going to try this on ours.
Steering wheel Alignment was one of the first things it went back to the dealer for and they said (and wrote) they couldn’t do it and it would have to go to Freightliner. I’m sure I’ll have to pay at Freightliner so I’ll then forward said bill to Jayco with the paperwork saying dealer couldn’t fix it.


-

[Grumpy]

Some of these dealers are so bogus. They can and should contact JAYCO and either an alignment shop or chassis dealer for you

[Jopopsy]

That's what mine did Grumpy. Both my original Jayco dealer for MH1, and my new Jayco dealer for MH2.

[K9Nardu]

I utilized the link to customer service provided in this thread, and Jayco responded in less than 24 hours. Originally they replied that alignments were not usually covered under warranty, however after some back and forth correspondence, they agreed to cover one alignment as a goodwill gesture. My 2018 Greyhawk 31DS, which handles extremely poorly whether loaded with or without cargo, is less 60 days old which in part is why they approved the repair. Any suggestions on what I should request spec wise from my local truck alignment facility? Should I add a roadmaster reflex steering stabilizer while I have it in for the alignment?

[MikeUSNRet]

You will get lots of opinions but seems like caster setting of +5° to +5.5° along with a total toe in of about .20° and camber at .3° to .4° seems to work well.

The caster setting will likely require installation of bushings to achieve the desired setting. It will reduce the tendency of your coach wanting to dart side to side and make it much easier to keep straight and in lane on the highway.

Be sure to get an alignment report. It will be a printed, computer generated, report that shows before and after alignment specs for your coach.

If it were me, I would do the alignment first, then drive it on a few trips. If you think it still needs help, go for the stabilizer. The alignment took care of mine.

Good luck and enjoy your new rig.

[1955farm]

Call Jayco warranty, motorized division and tell them your unit is out of alignment. When they authorize it take it to a truck tire center for the alignment and pay for it. Submit the bill to Jayco and they will reimburse you via check within about two weeks. Also if your steer tires are out of balance they will also pay for a tire balance if you tell them and get approval.

[K9Nardu]

Originally Posted by MikeUSNRet

You will get lots of opinions but seems like caster setting of +5° to +5.5° along with a total toe in of about .20° and camber at .3° to .4° seems to work well.

The caster setting will likely require installation of bushings to achieve the desired setting. It will reduce the tendency of your coach wanting to dart side to side and make it much easier to keep straight and in lane on the highway.

Be sure to get an alignment report. It will be a printed, computer generated, report that shows before and after alignment specs for your coach.

If it were me, I would do the alignment first, then drive it on a few trips. If you think it still needs help, go for the stabilizer. The alignment took care of mine.

Good luck and enjoy your new rig.

Thanks for the info MikeUSNRET. Much appreciated!!

[jdux999]

..

[jdux999]

I have a 2018 Redhawk 26XD. The play in the steering was really noticeable until we got the alignment - set that castor to 5.0. That took care of about 95% of the wandering and movement. I agree with MikeUSNRET to get an alignment before investing in other hardware. See if the alignment alone corrects the problem. I've driven it about 1000 miles since the alignment and it's working out very well. I;m going to submit the invoice to Jayco on Monday and hoping they'll pay for it!

[30coupe]

Jayco paid for an alignment on mine. It was out 1 1/2 inches on toe and the tires had started to scuff. Shop said they would have been shot by the time I ended my 5300 mile trip out west. They increased the caster and now it handles much better.

[K9Nardu]

Now that Jayco has given authorization for an alignment, I am having difficulty finding a reputable truck service center to perform the service. Jayco wants two estimates if over $175.00. I found one location and obtained an estimate (well over $175), however, have not been able to locate a second location. Any suggestions from anyone in the South Jersey area on where to go?

[K9Nardu]

Finally located a second local truck service center who supplied me with an estimate for an alignment. Now awaiting final approval from Jayco to proceed with the service from the lowest estimate. I will be bringing the suggested specs from this forum to the service center as a point of reference. Fingers crossed .........

[Harvard]

Originally Posted by K9Nardu

....Now awaiting final approval from Jayco to proceed with the service from the lowest estimate. .........

Lowest estimate could mean they have no intention installing the necessary adjustable caster concentrics. JMO

[K9Nardu]

Originally Posted by Harvard

Lowest estimate could mean they have no intention installing the necessary adjustable caster concentrics. JMO

Both estimates include adjustable bushings to achieve desired caster settings recommended in this thread, something I insisted on thanks to information obtained here!

[Camper_bob]

Originally Posted by K9Nardu

Both estimates include adjustable bushings to achieve desired caster settings recommended in this thread, something I insisted on thanks to information obtained here!

Be sure to post up or start a new thread letting us know how it went.

While there is a lot of information out there about this issue, it's relatively hard to come by because much of it is buried within other discussions.

[Harvard]

Originally Posted by Camper_bob

Be sure to post up or start a new thread letting us know how it went.

While there is a lot of information out there about this issue, it's relatively hard to come by because much of it is buried within other discussions.

As caster pertains to the E350/E450, here is where it began, circa 2010, some 92000 reads ago.

E350/E450 Handling Problems are caused by too little + CASTER