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Old 06-15-2021, 12:25 PM   #1
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Jayco quality/customer service.

Well, as i if needed it, here is another reason to stay away from Jayco products. I have been correcting Jayco problems/failures since i purchased my 2018 Greyhawk 29MV. They run the gamut, electrical 12v/110v, plumbing, cabinets, furniture, well you get the picture. I fixed most of it myself because i want to use the coach and not let it sit for months in repair shops,
I had several more problems after a recent 2500 mile trip.
I called Jayco customer service to get the schematics for my coach. 12v/110v and plumbing. I was able to get the electric schematics, but the 110 volt print is pretty much useless.

The Jayco rep, let's call him Biff, said they don't have the plumbing prints. Incredulously, l said, so what should i do he said you are going to have to figure that out yourself. Needless to say this P&*ed me off. He said an RV is not a car where everything is documented, and that he has worked in the industry for a long time and this the usual situation. I told him that was no excuse for not being able to assist a customer with a problem and he essentially said tough that's the way it is-no print. I said that can't be right the techs cant build the plumbing from memory every time they build a new coach - I think i answered my own question there.

The long and short of it is that their product is inferior and they are no help in trying to assist customers in fixing Jayco's crap. Quality will get worse with slammed production schedules due to backlogged orders, and Thor ownership of a formerly good company with decent products. Based on my experience with Jayco's let them eat cake attitude, stay away from Jayco.
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Old 06-15-2021, 01:25 PM   #2
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I have requested schematics in the past and have been pleasantly surprised with the response from the representative below.


Olivia Flickinger

Customer Service Specialist

Jayco Motorhome Division

Phone 800-283-8267 Fax 574-825-6091

Email motorizedservice@jayco.com

903 S Main St Middlebury IN 46540
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Old 06-15-2021, 02:15 PM   #3
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Quote:
Originally Posted by rodpod View Post
The Jayco rep, let's call him Biff, said they don't have the plumbing prints.



Sounds like Biff was having a bad day.
Of course they have drawings on the plumbing.


Time to calmly tell Biff you need to speak to the CS manager.
And send an email
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Old 06-15-2021, 03:25 PM   #4
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I just got off the phone with a very professional and helpful person. You should probably sell and get yourself a higher quality brand with better customer service.
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Old 06-15-2021, 04:51 PM   #5
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I just got off the phone with a very professional and helpful person. You should probably sell and get yourself a higher quality brand with better customer service.

Good for you. I guess you didn't get the gist of my post. Let me know how you feel about Jayco quality when your entire 110v panel melts down. Happened on my first trip out. I have fixed their build failures, no need to sell now. Good luck with your Jayco.
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Old 06-15-2021, 05:55 PM   #6
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Originally Posted by TaftCoach View Post
I just got off the phone with a very professional and helpful person. You should probably sell and get yourself a higher quality brand with better customer service.
He is obviously having a lot of problems with his motorhome. The last thing he needs is a sarcastic reply from someone. I’m glad all your problems are sunshine and flowers.
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Old 06-15-2021, 06:11 PM   #7
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I just accurately reported my experience.

That wasn't sarcasm. Life is too short to be this upset about something. Sell and move on. If it's sympathy he's after perhaps going to the Airstream forum will offer more comfort. He got a bad unit and is on a Jayco forum warning Jayco owners not to buy a Jayco which they already have. Rubbing my face in my purchase decision may just aggravate me.

There are better brands out there. Used units are selling at a premium. Now is the time to sell and get something that will make him happy.
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