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Old 06-03-2016, 11:07 AM   #1
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Lies and other bad customer service!

My dealer had my rig all winter in order to do a variety of warranty work. But the number one job I asked them to do, the only truly "required" job, was my oil change.

Come the spring I picked up my rig. The service manager told me they were very busy so he did not have the work order ready, he would have to email it to me. After 3 weeks and an email request I went back in to the shop with my "Spidey Senses" tingling. Sure enough I learned that they had never done the oil change.

They told me to bring it in and they would do the oil change right away. When I brought it back in I was amazed when they told me, with big happy smiles on their faces, that they would give me $20 off of the oil change.... Unbelievable... It cost me $20 in fuel to bring the rig back to them to fix their error.

So their advertised price for an oil change was $99. By Canadian standards that is a decent price. They have notes indicating there are additional costs for synthetic oil and Diesel engines. I walked in today to pick it up and pay the bill... It was $152! There were additional charges for the oil filter which I expected and the Oil which surprised the hell out of me. I have never had an oil change on any vehicle that the oil was not involved in the quoted price! I am not actually offended by the final bill... Just the fact that they falsely advertised the price to begin with!

This is just one more reason that I look forward to the end of my warranty and ending my relationship with my dealer!
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Old 06-03-2016, 11:25 AM   #2
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It's a shame when customer service anywhere is bad like that...
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Old 06-03-2016, 11:27 AM   #3
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One thing I learned recently- Jayco does track and pay attention to both the survey they send recent buyers and the email they get about specific dealers. Jayco keeps a file on each dealer and does discuss the file with dealers.
I would write Jayco a detailed email on this issue and copy the dealer.


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Old 06-03-2016, 11:28 AM   #4
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I doubt you need to take it to a dealer for an oil change in order to keep your warranty intact. Why reward them at all for bad service?
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Old 06-03-2016, 11:37 AM   #5
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I doubt you need to take it to a dealer for an oil change in order to keep your warranty intact. Why reward them at all for bad service?
You don't, just keep receipts for oil and filter. I would definitely use the oil that FORD recommends. 5-W-20 if I remember correctly.
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Old 06-03-2016, 05:23 PM   #6
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I caught a shop getting ready to put 10w30 in the 2015 V10... stopped them just in time. There is NO wiggle room on the requirement for 5w20 oil in that engine. The local Ford showed me a V10 that he had apart, and pointed out the damage that the heavier oil did... destroyed the cam phasers, timing belt, lifters, lash adjusters, etc.... over $3,000.00. The tolerances in that engine are extremely fine, and the oil ports are very small.

Use the recommended oil!
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Old 06-03-2016, 06:02 PM   #7
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One thing I learned recently- Jayco does track and pay attention to both the survey they send recent buyers and the email they get about specific dealers. Jayco keeps a file on each dealer and does discuss the file with dealers.
I would write Jayco a detailed email on this issue and copy the dealer.


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Except for Camping World...............too big!
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Old 06-03-2016, 06:13 PM   #8
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I caught a shop getting ready to put 10w30 in the 2015 V10... stopped them just in time. There is NO wiggle room on the requirement for 5w20 oil in that engine. The local Ford showed me a V10 that he had apart, and pointed out the damage that the heavier oil did... destroyed the cam phasers, timing belt, lifters, lash adjusters, etc.... over $3,000.00. The tolerances in that engine are extremely fine, and the oil ports are very small.

Use the recommended oil!
Another example of why I always change my own oil. I know what`s going in there.
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Old 06-03-2016, 07:46 PM   #9
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On the 2016 E-450 V10 Ford changed the oil to5W-30.
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Old 06-03-2016, 08:03 PM   #10
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Except for Camping World...............too big!
Camping world is not Jayco's biggest dealer, many locations don't carry Jayco.
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