Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 08-09-2017, 06:59 AM   #1
Junior Member
 
Join Date: Jun 2017
Location: Hilton Head Island
Posts: 26
Purchasing locally vs. out of state

We are days away from ordering our 2018 29MV from a very large Internet dealer that is about a 5 hour drive from our home. The price is much lower than anything I can find locally by thousands of dollars, but now I'm having second thoughts. When I read posts from all of you about 'issues' and repairs, everyone comments about taking the rig back to the dealer, which I am assuming is the seller.

For those of you who bought your Jayco a great distance from home, have you taken it back to the seller, or do you use a Jayco dealer closer to home for warranty and other repairs? Does it make a difference? I am mechanically inclined, like all RV owners must be, but when I read horror stories about owners waiting weeks or months for repairs that must be done by an authorized dealer, I'm wondering if we should pay the extra money and buy it closer to home, if only for the convenience.

And, if we purchase it out of state, and take it locally for work, how will we be treated? Does that make us second class citizens in the eyes of the local dealer? When I call the seller where we purchased our travel trailer and ask about scheduling service, the first question they would ask is if we purchased the unit from them. I've never said no, so I don't know what the difference would be.

Thank you for your help...any thoughts or opinions would be greatly appreciated!
__________________

Love To Travel 2 is offline   Reply With Quote
Old 08-09-2017, 07:40 AM   #2
Senior Member
 
Join Date: Nov 2015
Location: Maine
Posts: 626
You have to check out your local dealers policies on repair work if you were not a customer
In our area there are just two dealers and both cannot give low prices due to transportation charges . They tell you that upfront and also tell you their own customers come first. We bought local and the couple of times we needed service the repairs were done that day
__________________

__________________
2012 Honda Ridgeline
2016 195 RB

26,000 miles in one year. Never home!
Kim Gass is offline   Reply With Quote
Old 08-09-2017, 07:42 AM   #3
Senior Member
 
rdlouks's Avatar
 
Join Date: May 2017
Location: Midland
Posts: 125
I did purchase my 2018 Pinnacle 36KPTS from an out of state dealer. Reason? They were $5,000 less for the 2018 than any local dealer wanted for a 2017 model. (hard to ignore) Like you I am mechanically inclined so repairs do not intimidate me. In fact this is the forth Jayco I have owned and only took one in one time for warranty repairs. The rest were minor enough that I did the repair myself. (Dealer sometimes would supply parts)
Now as far as getting a non selling dealer to perform warranty work, good luck! Unlike Automotive dealers RV dealers are not required by the manufacturer to perform warranty repairs.

Here is Jayco's Customer Service Number if you have any issues. They can and will authorize repairs from other repair facilities in the case of a major breakdown. 800.283.8267.

Other than that one has to weigh cost savings versus convenience.



rdlouks is offline   Reply With Quote
Old 08-09-2017, 08:08 AM   #4
Member
 
Siamese's Avatar
 
Join Date: Jul 2017
Location: Muskegon
Posts: 69
I'd take the better deal out of state. Who knows whether your local dealer will behave ethically if you need them, regardless of whether you bought from them.
Siamese is offline   Reply With Quote
Old 08-09-2017, 08:10 AM   #5
Senior Member
 
MrJackSprat's Avatar
 
Join Date: Jul 2015
Location: Chicago Area
Posts: 154
We bought local (30 minutes away) at Rick's RV in Joliet IL. Before we bought our first back in summer of 2015, we did do our homework and found numerous dealers around the country that had advertised the exact same RV for less ($2-4K) but felt the extra cost was worth the piece of mind in buying local. The next closest full-service Jayco dealer is about 2 hours away... but the big savings dealers were 6+ hours away.

Though Rick's does service other makes and models, I can only say that we are in/out for service in days rather than weeks. Plus they are a Jayco exclusive dealer and many at the dealership know us by name, which is comforting when you really need to ask a special favor. They may be this way with all customers (sale & service), but I have read about other dealers that put non-purchasers at the bottom of their schedules when service is needed.
__________________
Jack

2018 Greyhawk 29MV
To Yosemite... and Beyond!
MrJackSprat is offline   Reply With Quote
Old 08-09-2017, 08:14 AM   #6
Senior Member
 
Join Date: Aug 2015
Location: Albany, OR
Posts: 536
Quote:
Originally Posted by Love To Travel 2 View Post
We are days away from ordering our 2018 29MV from a very large Internet dealer that is about a 5 hour drive from our home. The price is much lower than anything I can find locally by thousands of dollars, but now I'm having second thoughts. When I read posts from all of you about 'issues' and repairs, everyone comments about taking the rig back to the dealer, which I am assuming is the seller.

For those of you who bought your Jayco a great distance from home, have you taken it back to the seller, or do you use a Jayco dealer closer to home for warranty and other repairs? Does it make a difference? I am mechanically inclined, like all RV owners must be, but when I read horror stories about owners waiting weeks or months for repairs that must be done by an authorized dealer, I'm wondering if we should pay the extra money and buy it closer to home, if only for the convenience.

And, if we purchase it out of state, and take it locally for work, how will we be treated? Does that make us second class citizens in the eyes of the local dealer? When I call the seller where we purchased our travel trailer and ask about scheduling service, the first question they would ask is if we purchased the unit from them. I've never said no, so I don't know what the difference would be.

Thank you for your help...any thoughts or opinions would be greatly appreciated!
Does this large dealership have repair facilities? Is so, then you are probably OK to buy it there. Worst case, you drive/have it towed 5 hours and they fix it.
Most likely you will be serviced below customers that purchased from your local dealer, that is a chance you take.
Lastly, sometimes Jayco will authorize independent repair shop to do repairs. So, that is another option.
__________________

2015 Jayco 27RLS
2015 Ford F250 6.7PSD
DanNJanice is offline   Reply With Quote
Old 08-09-2017, 08:34 AM   #7
Member
 
Join Date: Mar 2012
Location: Pleasant Valley
Posts: 49
This is a very interesting subject,especially to me.We have a 17 greyhawk mv and are possibly considering a new seneca.I can save almost 20K by ordering from an on-line dealer,rather than the local stealership.The thing is,aside from the huge price difference,I am worried about buying new, afraid of all the problems that the new models may have.It seems from reading on here ,these things are far from perfect and without flaws.Pretty scary thoughts for a motorhome that lists for a quarter mil.
submariner is offline   Reply With Quote
Old 08-09-2017, 09:00 AM   #8
Senior Member
 
Join Date: Jun 2017
Location: Las Vegas
Posts: 409
Quote:
Originally Posted by Love To Travel 2 View Post
We are days away from ordering our 2018 29MV from a very large Internet dealer that is about a 5 hour drive from our home. The price is much lower than anything I can find locally by thousands of dollars, but now I'm having second thoughts. When I read posts from all of you about 'issues' and repairs, everyone comments about taking the rig back to the dealer, which I am assuming is the seller.

For those of you who bought your Jayco a great distance from home, have you taken it back to the seller, or do you use a Jayco dealer closer to home for warranty and other repairs? Does it make a difference? I am mechanically inclined, like all RV owners must be, but when I read horror stories about owners waiting weeks or months for repairs that must be done by an authorized dealer, I'm wondering if we should pay the extra money and buy it closer to home, if only for the convenience.

And, if we purchase it out of state, and take it locally for work, how will we be treated? Does that make us second class citizens in the eyes of the local dealer? When I call the seller where we purchased our travel trailer and ask about scheduling service, the first question they would ask is if we purchased the unit from them. I've never said no, so I don't know what the difference would be.

Thank you for your help...any thoughts or opinions would be greatly appreciated!
We struggled with the same issue though not thousands less but $750 less. However, knowing that we would have to take the RV back to the dealer for warranty work we knew this was not a good nor convenient thing. Second, we reviewed all the dealers in the Las Vegas area and talked to people we knew who had RVs. We found a local family owned RV dealer who has a great reputation for honesty and backing up sold products. After much thought, we decided to buy locally. Don't regret this decision one bit.

As for internet sale, make sure you know exactly what ALL the charges will be on the RV. Many of these internet sales programs don't tell you about dealer prep fees, etc. Our local dealer listed all fees etc.

Good luck on whatever decision you make.
__________________
John & Marcie
2017 Melbourne 24L
Las Vegas, Nevada
jkaras7 is offline   Reply With Quote
Old 08-09-2017, 09:10 AM   #9
Senior Member
 
Join Date: Sep 2013
Location: Wentzville
Posts: 213
We saved ~$11,000 by buying our Precept from a dealer 1100 miles away. Everything arranged via the internet. That is A LOT of money. I'll worry about finding service closer if and when it becomes necessary.
chasfenwick is offline   Reply With Quote
Old 08-09-2017, 09:13 AM   #10
Senior Member
 
Join Date: Jun 2017
Location: Las Vegas
Posts: 409
Quote:
Originally Posted by chasfenwick View Post
We saved ~$11,000 by buying our Precept from a dealer 1100 miles away. Everything arranged via the internet. That is A LOT of money. I'll worry about finding service closer if and when it becomes necessary.
WOW! $11,000 is a huge difference. For that kind of difference we too would have bought in the Phoenix area instead of Las Vegas. Our difference was about $750. Trips to and from the Phoenix area would have consumed this difference in a hurry.
__________________

__________________
John & Marcie
2017 Melbourne 24L
Las Vegas, Nevada
jkaras7 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 04:01 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.