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Old 08-04-2015, 04:30 PM   #11
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Unfortunately, Ford customer service has dropped way down from what it was. I called their dedicated motorhome support line, and they gave me a list of three dealers in my area that would do warranty work on the Redhawk. NONE of them would do it.

So I emailed Ford customer support asking for a list of Ford dealers between here and Fort Lauderdale (where we are heading), so we could stop along the way. They responded telling me to call the 1-800 number.

I replied and explained the situation, and again asked for a list of Ford Dealers who will service the Redhawk power-train (paper, PDF, word doc, whatever), and they never replied. Sent a third email... again, no reply.

So here I am with a Ford warranty that I can't use. Great customer service!
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Old 08-04-2015, 06:10 PM   #12
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Logans, make a post of your dilemma on the Ford Facebook page. You'd be surprised how many companies do not like seeing bad publicity on social media!

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Old 08-04-2015, 09:38 PM   #13
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Greenway Ford on E. Colonial Drive in Orlando if coming through here.
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Old 08-05-2015, 12:20 PM   #14
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They should have handled it differently no doubt. We have a very good Ford motorhome service center here in Bozeman, MT. Figure 6.5 hours from Hayden. Hope you get your issues resolved!!
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Old 08-05-2015, 12:38 PM   #15
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Unfortunately, I run into this with our cut-away busses too. In fact I have 2 2010 6.0s giving a no start when hot condition as I type. One is down at the local dealership waiting on diagnosis (it started running bad half way through its route). I suspect a broken rocker arm but its been 2 weeks at the dealer waiting. I called the other ford dealer in our county to look at our second hot no start and their diesel tech had quit and they hadnt found a replacement and really didnt want to look at. My next stop is just outside the county in a somewhat larger city.

OP, What engine in your MH? If its a 6.0, you may have a hard time finding a small town dealer who will work on it.
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Old 08-05-2015, 12:53 PM   #16
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That's weird. When I called them last year the lady took my information, called a bunch of dealers to verbally confirm, than called me back later in the day w/ a list. The list proved to be accurate.
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Old 08-11-2015, 12:34 PM   #17
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Like anything else in this world, I am sure their unwillingness to work on it was due to insurance.
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Old 08-11-2015, 01:14 PM   #18
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What kind of work do you need? On the vehicle chassis or on the RV part of it?
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Old 07-16-2017, 11:29 AM   #19
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It turned out to be the electrical board for the chassis itself. Ford did not have any so the shop that was working on my motorhome had one custom made in Florida and shipped to Idaho. Took 2 weeks and $2000 later but I got my motorhome back. Runs like a champ today.
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Old 07-16-2017, 11:42 AM   #20
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Quote:
Originally Posted by Jopopsy View Post
Ford has a Motorhome dedicated line: 800-444-3311

They can direct you to the nearest facility that can work on your rig.
It's unfortunate that the OP wasn't prepared with the information necessary to handle a breakdown. When you are traveling on a specialty vehicle with limited service availability you need to educate yourself prior to hitting the road. Perhaps the Ford dealer could have been a bit more helpful in making a referral but the ultimate responsibility is on the vehicle operator to know their options.

Thanks for posting this hotline number. Everyone with a Ford chassis should keep it handy in the event of a breakdown...
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