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Old 08-03-2015, 10:28 PM   #1
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Sad story about my Jayco.

I have a 2008 Jayco Melbourne 29D. Love the motor home but this last week I had a sour experience.
We drove 900 miles to get to Idaho. Once we reached our destination the motor home quit running. Had lots of power but would not start.
Went to a Ford dealership in Hayden Idaho and they basically told me to go away. Their bays are not big enough to work on a motor home. Mechanics were not willing to work on it outside bays.
I guess my "beef" isn't about Jayco it's about Ford's customer service. They were not willing to help me in the smallest fashion. I found a shop that would accept my motor home but they are struggling with it since it's not their normal work.
Ford chassis & engine but 0 support.
Had to leave the motor home behind. Bought a tent and loaded my road to make the 900 mile trek home.
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Old 08-03-2015, 10:31 PM   #2
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That sucks!!!!! Hope it works out. Try to enjoy the trip home.
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Old 08-04-2015, 12:05 AM   #3
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It sucks, but not all Ford dealers are like that. Ours took our 36' class A Tiffin (Ford F-53 chassis) in with no problem for recall work. Stuff happens. We've had plenty of stuff happen as well. But, that's where I take a plan B or C and run with it, and still have fun. No matter how bad it is, somebody has it a lot worse. Before the RVs, we had tents, when we've been without an RV due to issues, we still went, in a cargo trailer. If I get crazy and bent out of shape, my kids see this, and nobody has fun, therefore, I always make it work.
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Old 08-04-2015, 12:12 AM   #4
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Did you check out Spokane for Ford and there's a camping world in Spokane also.
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Old 08-04-2015, 07:15 AM   #5
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An unfortunate reality is that not all Ford dealers are equipped to handle a motorhome. I'm sure there is a Ford dealer SOMEWHERE that is equipped and trained to handle your problem.
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Old 08-04-2015, 07:18 AM   #6
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There must be someone who is equipped to work on them Have you called Ford?
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Old 08-04-2015, 09:31 AM   #7
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Ford has a Motorhome dedicated line: 800-444-3311

They can direct you to the nearest facility that can work on your rig.
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Old 08-04-2015, 10:05 AM   #8
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Since it is an E-450 it's no different than a van power train wise. Many dealers just don't have service bays big enough. We went throught that with the SENECA on the KODIAK chassis. Had to find medium duty Chev dealer most of the time even though the DURAMAX was the same as in the pick-ups.
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Old 08-04-2015, 10:26 AM   #9
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Quote:
Originally Posted by Borske View Post
I have a 2008 Jayco Melbourne 29D. Love the motor home but this last week I had a sour experience.
We drove 900 miles to get to Idaho. Once we reached our destination the motor home quit running. Had lots of power but would not start.
Went to a Ford dealership in Hayden Idaho and they basically told me to go away. Their bays are not big enough to work on a motor home. Mechanics were not willing to work on it outside bays.
I guess my "beef" isn't about Jayco it's about Ford's customer service. They were not willing to help me in the smallest fashion. I found a shop that would accept my motor home but they are struggling with it since it's not their normal work.
Ford chassis & engine but 0 support.
Had to leave the motor home behind. Bought a tent and loaded my road to make the 900 mile trek home.

I work at a Ford dealer and I can tell you, not ALL dealers have the ability to work on Class C's or A's. They require larger lifts and bays. But, they should have given you an alternative. That was wrong of them. Sorry for your bad experience.
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Old 08-04-2015, 10:28 AM   #10
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Quote:
Originally Posted by Jopopsy View Post
Ford has a Motorhome dedicated line: 800-444-3311

They can direct you to the nearest facility that can work on your rig.
Really nice to know! Thanks Jopopsy.
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