Seneca upper window problem

[Fishman417]

The upper windows over our Seneca’s cab are closed, but flap going down the road. Any suggestions?

Thanks for all your help!

[Rustynuts]

Originally Posted by Fishman417

The upper windows over our Seneca’s cab are closed, but flap going down the road. Any suggestions?

Thanks for all your help!

Have them checked out and documented by a dealer before the glass blows out going down the road at 65mph like our did! We are getting the one replaced under warranty and is on order now. They have given no reason why this happened and others have posted about the flapping going down the road on the main entry door and the kitchen windows. Ours is a 2018.5 RB, here is another thread about the frameless windows where I posted.



https://www.jaycoowners.com/forums/f...afe-65399.html

[MD3]

I had posted video on the FaceBook group with the main entry door and kitchen windows flapping in the wind.....
After two months at the dealer we have a new door and kitchen window.

Driving home from the dealer was fine but I need some road miles to say it is completely fixed.


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[Rustynuts]

Well the dealer said ours would be covered but just got a call saying Jayco denied the warranty....

[Fishman417]

Rustynuts, that was not good news at all!! I talked with our guy we take our rig to about this issue and a fix. Like my thoughts the window design is flawed. I don’t need to open the window so he showed me the type of caulking he would use to put on the window and frame to seal it shut. I will put the caulking on the front half of the window and frame so wind doesn’t blow it open going down the road.

If you could send a link you talked about above of the window flapping going down the road would be great.

[MD3]

Originally Posted by Rustynuts

Well the dealer said ours would be covered but just got a call saying Jayco denied the warranty....

Mine was originally deemed as "normal". My dealer service manager agreed it was not normal and they got a new window covered under warranty. New door also due to flopping around while going down the road.

Originally Posted by Fishman417

If you could send a link you talked about above of the window flapping going down the road would be great.

I originally posted the video on the "Jayco Seneca Group" on the Facebook page. I couldn't get it to post on here....


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[Camper_bob]

Originally Posted by Rustynuts

Well the dealer said ours would be covered but just got a call saying Jayco denied the warranty....

What was their reasoning for denying the claim?

[Rustynuts]

Originally Posted by Fishman417

If you could send a link you talked about above of the window flapping going down the road would be great.

I had MD3 send me the videos, here they are.

https://youtu.be/oUqn5ik4D7c

https://youtu.be/vjSuF2gHse8

[Rustynuts]

Originally Posted by Camper_bob

What was their reasoning for denying the claim?

Here is what they said

“Unfortunately under the Jayco limited warranty blown out windows are not covered. Please consult your motorhome insurance company“

I emailed back explaining that the window didn’t just “blow out”, the glass fractured along the top and bottom from the stress of the vibration like in MD3’s videos. Being it was in the upper bunk area we didn’t really hear it until it was to late. We heard a noise that sounds just like in the videos and about 10 seconds later, the window glass decided to leave.

[Camper_bob]

Originally Posted by Rustynuts

Here is what they said

“Unfortunately under the Jayco limited warranty blown out windows are not covered. Please consult your motorhome insurance company“

I emailed back explaining that the window didn’t just “blow out”, the glass fractured along the top and bottom from the stress of the vibration like in MD3’s videos. Being it was in the upper bunk area we didn’t really hear it until it was to late. We heard a noise that sounds just like in the videos and about 10 seconds later, the window glass decided to leave.

That's SUPER uncool! Pretty obvious from the video it's a design issue. This isn't some unforeseeable external force. It should be covered.

I had a rock go through my door window, didn't bother trying for warranty because why would they cover that?

[Rustynuts]

Well I emailed them back and using MD3's videos, quotes off the forum about others having problems with these windows and pleading my case they agreed to "Work with me" and replace the window under warranty.



I often wonder on things like this is it S.O.P. to deny it right off the bat hoping that you will just go away. Never take no for an answer without a fight.

[Camper_bob]

Originally Posted by Rustynuts

Well I emailed them back and using MD3's videos, quotes off the forum about others having problems with these windows and pleading my case they agreed to "Work with me" and replace the window under warranty.



I often wonder on things like this is it S.O.P. to deny it right off the bat hoping that you will just go away. Never take no for an answer without a fight.

It sure seems that way most of the time.

But with videos and other user experience, you make a pretty compelling case. There's no possible way these issues have anything to do with how the rigs are used. It's glaringly obvious it's a design flaw, and as such they should take ownership of that.

I understand their reluctance to do so, but in the light of the evidence you produced, I don't think they really have a choice.

[Rustynuts]

New window finally showed up and installed this week....under warranty!

[EA37TS]

Wonder if the issues are the reason they went away from the side windows in the bunk area to the large window in the front of the bunk area?

[Rustynuts]

Possible but the frameless windows just have issues like this. Just make sure they are always closed tight, that's where I think the issue is.



On our last trip to Yosemite there was a trailer in the park we were at that had a side window taped up so I asked what happen. He said it just broke and flew off going down the road somewhere....being a trailer they didnt know till the next stop. Told him the same happened to us. Then while in Yosemite we saw another trailer with the window taped up and again it had frameless windows. hummm

[whporwil]

Could you tape a small spoiler in front of the window so the air can't catch front edge?

[Oma/opa]

Originally Posted by whporwil

Could you tape a small spoiler in front of the window so the air can't catch front edge?

My thoughts exactly. I was about to ask the same question. I think it should work if I can find something to make the spoiler out of.

[Rustynuts]

Originally Posted by Oma/opa

My thoughts exactly. I was about to ask the same question. I think it should work if I can find something to make the spoiler out of.

You mean something like a stick on window deflector Just gotta figure out the right size.

[Oma/opa]

Originally Posted by Rustynuts

You mean something like a stick on window deflector Just gotta figure out the right size.

Exactly, should work if there is a flange which can be glued with RTV(silicone) to the fiberglass

[Rustynuts]

Originally Posted by Oma/opa

Exactly, should work if there is a flange which can be glued with RTV(silicone) to the fiberglass

This one is a peel and stick type. Now if we can just find the right size, all the sites go by application.