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Old 06-11-2018, 05:17 PM   #1
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Location: Davie, Fl.
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Truma Comfort DeCacification surprise

I upgraded my Truma AquaGo Basic to the Comfort mainly so I can decalcify the system myself. I followed the directions in the manual to the letter and all went well, or so I thought.

In preparation for an upcoming trip I tried the water heater and surprise, it would not ignite, no matter what I did. I did this on Saturday so this gave me something to worry about all weekend

I called Truma this morning and before I finished my first sentence, Chantal asks for my email and sends me the “better Instructions”. By the way, Truma support was awesome. After following the instructions below, and flushing the system for 15 minutes the heater returned to normal.

I have included her email below to make it easier for anybody needing to decalcify.


Coming Out of Clean Mode

Power to the unit must be on from the main panel

The outside switch needs to be in the “ON” position

Turn rotary dial on inside switch to “ECO” or “Comfort” mode (these are the top 2 positions on the switch)

Wait until you hear the circulation pump cycle on and off

Open all the hot water faucets in the vehicle- let the water run until the yellow light stops flashing, this could take 15 minutes or so. (During this time you will hear the circulation pump turning off and on in approx. 30 second intervals this is normal. The burner will not ignite)

Once the inside switch stops flashing turn off water

Turn rotary dial to the “off” position

Turn the rocker switch on the AquaGo to the “off” position wait 30 seconds

Turn rocker switch on the AquaGo back on

Turn the rotary dial to the “ECO” or “Comfort” mode (you may need to wake up the dial by turning it on and off a couple times)

The unit should work normally at this time.

Kindest regards,
Chantal Hershberger
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Old 06-13-2018, 11:55 AM   #2
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Can you tell me if it was worth upgrading to the Comfort and can you give me an idea of the cost to upgrade?
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Old 06-13-2018, 12:28 PM   #3
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Ditto to dtp322 - would very much like to know your experience with actual use.
I had a whole house instant hot water heater in my house many years ago and ended up hating it. Especially when only low flow was needed, often cutting out when you only need a trickle.
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Old 06-13-2018, 05:43 PM   #4
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I'd also like to know cost and if it is worth the cost ?
Can a person do the conversion themselves ?
No way can I drive mine to Florida like others have done.


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Old 06-13-2018, 06:12 PM   #5
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Upgrade to Comfort

Can a person do the upgrade; yes, with conciderable ease! Unfortunately, Truma will not sell you the parts and will void warranty unless done by authorized tech. When these were new, it was hard to find people to work with them. At the 2017 Hershey RV show they had become very popular. I would advise against the person who did my upgrade. He did nothing more than I could have done and left it leaking which I had to fix on my own. Originally charged $550 and refunded labor when he refused to fix leak.

Freeze protection was my primary reason for the upgrade and that works well!

Mark, how did you order tables?
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Old 06-13-2018, 07:18 PM   #6
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Ryan, I got the tablets when I did the upgrade, but you can order on the Truma web site. Be sure to follow the directions form above or the water heater will not come out of clean mode and will not ignite.
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Old 06-13-2018, 07:22 PM   #7
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Quote:
Originally Posted by dtp322 View Post
Can you tell me if it was worth upgrading to the Comfort and can you give me an idea of the cost to upgrade?
We like the Truma and it’s unlimited hot water. The Comfort gets the hot water to to the faucet in about half the time and allows the user to De-calcify without paying the dealer 2-3 hours of labor.

I think it was about $400.
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Old 06-13-2018, 07:58 PM   #8
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The actual part is just over $200 but the labor added an additional $200-300.

Basically they remove the unit. Cut the inlet and outlet lines and install a recirculation pump. This pump provides enough flow to keep the unit hot go when you turn on the hot water tap the unit is already hot and the hot water reaches your tap in about 1/2 the time required to start up and get balanced out.

I have not had any issues with the truma. Water gets hot and stays hot for as long as I want it to at almost any flow rate.

The basic unit shuts off when not in use this when the water flow starts it takes several seconds for the flow meter to tell the system to come on. where the comfort unit is always hot at the system and is much more reactive.
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Old 06-13-2018, 10:22 PM   #9
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Does the Comfort use a noticeable more amount of propane keeping the water warm and circulating ?


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Old 06-13-2018, 10:43 PM   #10
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I had contacted Truma about the upgrade kit and I was told that I could buy the parts and install myself...great! I tried ordering the parts from the parts department and was inform that the original contact made a mistake and I couldn’t do it myself and was given 2 dealers about 150 miles away that could do it. I tried again, asking for the parts as I wanted it done right and was told that only highly trained techs could do the install. I talked to both dealers and they both told me that the basic couldn’t be upgraded to the comfort, that the whole unit needs to be replaced to upgrade....so much for highly trained techs. Right now I am looking at $300 in parts from Truma plus labor, plus travel and fuel to upgrade, so probably around $700. For the last 10 years the DW and I were perfectly happy with a 6 gallon gas/elec unit in the old moho. I plan on just swapping out for the Atwood XT 10 gallon (what the 2019’s come with) as we are not happy with the Truma at all so why dump more money into it. I really don’t like the idea of propane only unit. Anybody wanna buy a Truma
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