Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 01-11-2016, 05:53 AM   #11
Senior Member
 
Join Date: Sep 2015
Location: Crofton, MD
Posts: 283
I think I would have looked into how they could work the numbers... They probably planned to push your defective trade back to the manufacturer some how and were going to get you something with minimal loss on your part to keep your business. If they were talking about a trade on a new unit with those statements, you may have run from the best option you have... just my opinion...
__________________

__________________

2015 Jayco Jay Flight 26BH
2010 Chevrolet Silverado 1500 Z71
Reese Dual Cam HP
Tekonsha P3 controller
Gone campin is offline   Reply With Quote
Old 01-11-2016, 09:35 AM   #12
Member
 
YIKES's Avatar
 
Join Date: Jan 2015
Location: S.C. Pennsylvania
Posts: 43
Update

Through a 3rd and 4th party there appears to have been movement with my FRUSTRATION problem.

I called the Dealership and I believe my request for help may have been heard.

If this is true, I am quickly working on a 'return for repair with conditions'. No I am not looking for monetary compensation.

I should know something by Tuesday 1/12. Let's see where this is going.

Hold on for a bit, I will get back to you & thanks for your input.

John
__________________

YIKES is offline   Reply With Quote
Old 01-11-2016, 10:52 AM   #13
Senior Member
 
maromeo's Avatar
 
Join Date: Sep 2010
Location: Scottsdale, AZ
Posts: 792
I do understand your frustration. We also lost 10 months of out of service on our new previous unit. It was a similar model as yours and the Jayco's first year model. Most of our issues were caused by the dealer while under warranty. They were trying to adjust the slide and it came crashing down on the floor causing 2 18" gashes in the wood flooring and rips in the linoleum almost 2 feet each. It also cracked the slide side walls. The aluminum siding bulged out while driving between the master bedroom window and the front if the TT. The table would never sit level. The facia on the side of slide fell off. The storage compartment under the couch could not be accessed until they trimmed the facia trim at the bottom. The dealer replaced the whole flooring but not with the same flooring but with a different linoleum. So what was in the cabinets and under the bed were different. After 8 months it started to curl at the edges which caused us to catch our shoes on the edges. It was taken back to dealer at least twice for regluing. The repaired slide leaked when it rained. Carpet under the couch was soaked. Every time we look the unit in for warranty work we would find exterior damage. Dented aluminum, they replaced. Dented the A frame hitch while moving unit with the fork lift. They painted it. I soon began to dislike the previous unit due to all the issues and repairs. So 6 months after warranty expired we saw a consigned unit of the floorpan that we loved, so much more additional storage and a bigger bed for our DD. When we inquired about a new unit the new unit was less than the consigns unit. We sat down with the dealer owner and showed our folder of repairs. He said he would back our unit as a trade. The numbers were more than our unit was worth we came out better than we paid for the unit. They ordered the new unit with nothing down with the stipulation that we have to look at it first before we would do any paperwork. We had everything in writing so we were good. So needless to say the dealer took the unit back but it was not sold. We negotiated the new unit with prices from RV Direct. They came within a few hundred. That was perfect since we did not have to pick up. The new unit was all setup, cleaned and ready for us to view which we did and did try everything during the viewing. Needless to say we signed and had a thorough PDI. So far no major issues, only the LED awning light strip not a biggie since we installed a porch light so we are covered when the strip goes out.

Sorry for the length but I do understand the frustration. I have a huge folder full.

On a side note the dealer has revamped the service dept only 2 techs former are remaining. I wish them luck don't think we will be going back.
__________________
Joe and Mary Anne
1 18 yr old DD
2014 Ram 2500 Diesel Laramie Mega Cab 4 X 4
2011 Jayco Jay Flight 26RLS-Sold
2014 Jayco Eagle 298 RLDS
maromeo is offline   Reply With Quote
Old 01-11-2016, 11:20 AM   #14
Senior Member
 
wags999's Avatar
 
Join Date: Jan 2015
Location: Surprise
Posts: 1,499
I probably would take it to an independent repair center and pay for the repairs and move on. Not worth the aggravation to get warranty service it appears.
__________________
2011 Toyota Tundra double cab
2015 27RLS
wags999 is offline   Reply With Quote
Old 01-11-2016, 11:40 AM   #15
Member
 
YIKES's Avatar
 
Join Date: Jan 2015
Location: S.C. Pennsylvania
Posts: 43
Final response

This will be my final response until I get a decision from the Dealership. I don't want to tie up the Board with my thoughts of 'what if'.

I hope to know something shortly. Biting the bullet and taking a hit financially, is tough to do at our age. Fixed Income and all that good stuff.

An example: Going legal (Attorney) a Retainer is $1,500 then $200 / hour for costs. Most don't even want to touch the subject. Assumption is the yield to them is not worth it.

Outta' here for now.

john
YIKES is offline   Reply With Quote
Old 01-11-2016, 01:36 PM   #16
Site Team
 
norty1's Avatar
 
Join Date: Jan 2011
Location: Charleston, SC
Posts: 12,056
I agree, What if's do not solve anything. Please post the resolution because it can help others in decision making no matter how it goes.

Hoping they make you happy, after all you are the customer.
__________________
Moderator
2011 351RLTS Eagle, Mor/Ryde suspension & pin box
06 F350 Lariat PSD, SRW, LB, CC, EGR delete kit, 16K DrawTite hitch, Timbrens, TST TPMS

Can't find what you're looking on JOF? Try:Jayco Owners Forum Custom Google Search
"It's easier to fool people than to convince them that they have been fooled." - Mark Twain
norty1 is offline   Reply With Quote
Old 01-11-2016, 03:00 PM   #17
Senior Member
 
Join Date: Oct 2015
Location: Milford
Posts: 629
Quote:
Originally Posted by YIKES View Post
This will be my final response until I get a decision from the Dealership. I don't want to tie up the Board with my thoughts of 'what if'.

I hope to know something shortly. Biting the bullet and taking a hit financially, is tough to do at our age. Fixed Income and all that good stuff.

An example: Going legal (Attorney) a Retainer is $1,500 then $200 / hour for costs. Most don't even want to touch the subject. Assumption is the yield to them is not worth it.

Outta' here for now.

john
Any chance it can be taken back to the factory for repairs? That's what I would try for. I'd be willing to blow a few days and the fuel, even though I shouldn't have to.
__________________

__________________
2016 Jayco Eagle HT 29.5BHDS (ordered 12/30/15, delivered 3/8/16)
2015 F-350 crew cab, short bed, 6.7L PSD, Pullrite Superglide 3300 hitch
Cdash is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 10:04 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.