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Old 01-10-2016, 07:27 PM   #1
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Frustration !

Trying to keep this short: With the following givens, what would you exercise as options.

Purchased new a 2013 Starcraft Autumn Ridge 265RLS (5 of 2013).
Dealership is a biggie in Sales, RV parts and Accessories.
Problems with TT almost right from get go.
Currently 6 Work Orders written for failures of this and that.
Ownership at this moment is 22 1/2 months.
Time in the shop for repairs is 300 days, or 10 months.

Footnote: The bank who holds the loan, does not grant grace for Out of Service. Neither does the operation where the TT is stored, when not in use.

This last trip, TT was in shop for 9 months.
Repairs made, but a total failure on these repairs.

TT has to go back in to correct what was supposed to have been corrected, in those last 9 months.

Tried going up the chain of authority for what I would term as a 'Hardship'.
Result was 0 (zero).

That may not be the right word (hardship), but you can picture the Frustration.

First thought, sell it---Does conscience allow me to pass problems to an unsuspecting party ?

Any ideas out there ????????????????
john
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Old 01-10-2016, 07:48 PM   #2
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It seems you got a bad unit or a really bad dealer that cannot/will not fix the unit or both, I cannot imagine what could take 9 months to repair when they can build a new one in 7 hours. Has the dealer offered you any kind of a break on a trade in for a new one for all your aggravation?
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Old 01-10-2016, 07:52 PM   #3
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Attach a 20 foot metal rod to it before a lightning storm and hope it gets struck and burns down,haha. All kidding aside,i have issues with mine but not as serious as yours.Mine has been to dealer 6 times for same heater issue,it doesn't work!!!I travel for work and stay in my trailer and having no heat sucks in the fall and winter.I would pursue the lemon law if possible,some states I believe are very helpful with it,be persistent with manufacturer,the dealer just sells them and repairs them,they don't seem as concerned but they could be helpful with replacement if manufacturer is hesistant.
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Old 01-10-2016, 08:28 PM   #4
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Longest I've ever left one at a dealer was 2 weeks I think, and that was a front cap change out and slide floor change out on our last fifth wheel. And 2 weeks was too long really. The paint shop for the cap is what took the longest. Slide floor, a matter of hours, front cap, a matter of hours, waiting in line at the paint shop, a while.


Do you have the option for another service place? I always prefer a private service place opposed to a dealer. The private party has no interest in selling, and makes their living fixing.
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Old 01-10-2016, 08:31 PM   #5
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Quote:
Originally Posted by YIKES View Post
Dealership is a biggie in Sales, RV parts and Accessories.
But apparently lousy when it comes to service.

What keeps breaking?
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Old 01-10-2016, 09:01 PM   #6
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Quote:
Originally Posted by Crabman View Post
It seems you got a bad unit or a really bad dealer that cannot/will not fix the unit or both, I cannot imagine what could take 9 months to repair when they can build a new one in 7 hours. Has the dealer offered you any kind of a break on a trade in for a new one for all your aggravation?
Crabman has come very close.

I was sent to another dealer (under the same company). I was treated well by the Manager, until he assigned me to a Sales Person.

UH-OH. This is not going to be good !------He showed me different units to trade up or down to----All I remember was the Sales person saying "the Manager really knows how to work the numbers"----Sounded like a beartrap to me. My wife and I are going for a ride and going to get stung

Exercised option----Got outta' there real quick.
John-----Really ? Good at working the numbers !!!!!!
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Old 01-10-2016, 09:07 PM   #7
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Really what? Simply made a post about my experience one time and another option. Don't know what all is wrong with your rig. I've seen dealers take months to fix something that takes hours. Lack of knowledge, trouble with getting parts, could be anything. Not enough info to really know anything. Are we talking bent frame or worse? Care to elaborate on what all is wrong with it?


Guess I missed something or you took something the wrong way.
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Old 01-10-2016, 10:25 PM   #8
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Quote:
Originally Posted by BigJohnD View Post
Really what? Simply made a post about my experience one time and another option. Don't know what all is wrong with your rig. I've seen dealers take months to fix something that takes hours. Lack of knowledge, trouble with getting parts, could be anything. Not enough info to really know anything. Are we talking bent frame or worse? Care to elaborate on what all is wrong with it?


Guess I missed something or you took something the wrong way.
A little more detail would be good.

To the extreme, you might ask an attorney what you can put on a great big sign that you could mount on the side of your trailer advertising what a screw over you got from this dealer and park it as close to their lot as possible for all to see.

They might settle with you to take away to take the sign down.

Murff
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Old 01-10-2016, 10:53 PM   #9
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For Big John & Murph:

My really was directed at other dealership. The last thing I wanted to hear was a rep saying "working the numbers" REALLY !

Details: Try to keep short;

Rear picture window valance kept coming off, a few times. Had no idea water was running down between paneling and outside off TT siding.

One of the times the valance came off, I noticed carpeting was wet.

Solution: Dealer to replace rear picture window. Never replaced just re-caulked.

Damage to panel. One broken in shipment, one delivered wrong color, one lost in shipment. Dealer now has right panel, but leak is still there.

Estimate to repair leak from TT tech $1,500, due to insulation between floor and bottom covering has to be replaced (10 hours labor on that alone). While dealer was putting old panel back on they cracked a side panel (during rear cabinet replacement). I don't have a cost on that.

It is a maze, I hope you get the drift. John
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Old 01-10-2016, 11:54 PM   #10
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Does Starcraft not get a 2 year warranty? If so who cares what it costs to fix something, you are paying it. If not, well that's a different story.

If you are anything like me you will never like this RV. Even if it gets fixed your are only going to see all the problems, lost use, lost time, and it will never be enjoyable.

I would sell it and move on. Let me be clear however, I would not pawn off the problems on the next guy. I would be very clear about its past and any present concerns and price it accordingly. There are folks who love these projects and would be happy to get a problem plagued late model for a good price.

Otherwise I would be back to the dealer and see how good they are with the numbers. It might be less costly for you.

No matter what I suspect you are going to lose money. I am sorry for that.
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