I don't believe that it has a digital controller like the SlimRack and Schwinteks do. It's and old-school through-the-frame system. It has a manual over-ride using a 3/4" socket on the motor/ gearbox assy. but I've never had to use it. Could your issue be as simple as a lube issue?
Oddly, ours will go in and out with the switch but only extend from the OneControl panel.
Joan & Angus Campbell
Building in Las Cruces, NM
2019 Pinnacle 36SSWS
2019 F350 DRW Lariat CC Long Bed Diesel "Sheila"
3 Chihuahuas and 4 cats
We don't camp, we don't glamp, we LIVE.