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Old 06-15-2015, 12:47 PM   #11
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The electronic Bauer door lock on our 13 Pinnacle gets its power from the house battery and has worked flawlessly for over a year. Did change out the keypad because the backlight did not work.(warranty covered). I have heard the newer self contained locks are not as reliable and they go through batteries pretty quick.
good luck on getting yours to function.
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Old 06-15-2015, 12:54 PM   #12
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You would hope to think ,that it would work with being a 2015
We have a 2015 pinnical 36rsqs the convection/microwave has had the light come on by its self the first time we used it
Then last week I brought it home from the storage lot and the fan was on in the morning
All by itself and all we did was plug it in and finish stocking it for our 2 week trip coming up
Hope no other issues with it since it won't see our state until July 3
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Old 06-15-2015, 03:13 PM   #13
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We had problems documented before with the Bauer keyless entry. Actually failed in the locked position and we were locked inside. Had to completely dismantle the lock to get out. Bauer and Jayco both sent new locks. I might add these are battery operated and we are on our third set of batteries in less than two years. We do use our unit every month however. It has just now failed again, so your post is timely. Last time it failed, it just lost the code. I reprogrammed it and it worked fine for the last couple of months. Still lights up and beeps so I'm wondering if it has lost its program again. Going to go out when it is under 90 degrees this evening and see if it will reprogram. 99 degrees outside right now so I'm staying inside!
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Old 06-16-2015, 07:52 PM   #14
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Mine has not worked correctly since I bought it. Keeps losing programming. No longer use it. I make sure I have the keys always.
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Old 06-17-2015, 10:02 PM   #15
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Well, I managed to just re align the deadbolt, so it seems to be up and running. The wife is a little nervous about me forgetting the keys inside unit again, until we get the second set of keys planted on unit, oh well, just was so glad we had the Jayco roadside to get us out of the bind the other day. As for our unit, everything else is running just fine, we have about 20 nights in the unit and don't have anything on our warranty list yet. Happy camping everyone, Cheers
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Old 06-18-2015, 06:48 AM   #16
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Well, ours had just lost the programming, again! I re-programmed it and it seems to be working fine now. Not sure why that happens. I have a new lock still in the box so may put it on later. That will be my third one. We do keep second set of keys with wife so one of us always has the keys. First time the lock failed, even key would not work an we had to dismantle lock to get outside. It is definitely not very dependable.
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Old 06-18-2015, 10:29 AM   #17
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I called Bauer this morning about the lock problem I am having. When it works, it will lock, but then not unlock.
I talked to a very nice lady who suggested the following:
1.Open the door and enter the lock code. If the dead bolt extends, push on it with your finger. If it goes back in, it did not fully extend. I tried this, and it did push back in with my finger.
2. She said to make usre there was enough room in the strike plate for the dead bolt to extend into. I did, it was fine.
3. She said to try Energizer batteries, that they seem to work better. (don't know why there would be that much difference between those and Duracell).

I removed the lock assembly from the door and put it on the bench to test it, (with Energizer batteries) I could get it to work fine, both locking and unlocking maybe 4 or 5 times, then it would lock, then not open. I then checked the deadbolt, and it was in a bind inside the unit, and took some effort to "unstick" it. I didn't remove the back plate to see if I could see the problem due to the sticker over one screw that says "Warranty void it broken".
This might explain why someone on here said they got locked inside their unit. With the effort it took to unlock the dead bolt with the knob, there is no way that the motor inside has enough torque to unlatch it when it binds.
Anyway, I called them back after all this, explained what I had done, and they are sending me another lock out by FedEX, along with a return tag for the other lock.
Guess we'll see what happens with the new one. So far, I can't complain about their customer service. (but I would have liked to open that lock to see if i could determine where it is binding)
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Old 06-18-2015, 08:43 PM   #18
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jayco 2014rkts

The dealer replaced mine under warranty !!!! Locked myself out too. I crawled in through the emergency exit window that I had left open . Ladder was supplied to me by the camp host
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Old 06-18-2015, 08:53 PM   #19
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…………...Locked myself out too.

Yep, I'm still not taking any chances. Got a spare set of keys hidden outside where I can get to them if needed.
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Old 06-19-2015, 06:30 AM   #20
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The spare set of keys is a good idea in most cases. However, when the motor or deadbolt is locked in a binding position, even the key want turn it to get it unlocked. Believe me, I know. Just about broke the key off!
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