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Originally Posted by Jeffp216
having the same issue with my awning now. been like this for 2 weeks. Jayco and Carefree do not want to help. no wind involved just a light rain. Can you advise me on how you got yours covered under warranty if so. thanks
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It was a hassle, but I called Jayco CS who eventually got things together and replaced my awning. I called Jayco direct and they sent the replacement awning to a mobile service in Kissimmee, FL who replaced it.
Took some time, but got it replaced. The problem was the fabric then warped. I am on my fourth awning all under warranty!