2018 Eagle is Junk - Page 2

flyboy1 · 10-10-2018, 01:22 PM

Thank you for sending me the video. It was quite informative and enlightening.
I will share a bit of good news. Upon our return from Colorado 3 weeks ago we had a list of 7 items that needed repair. When I took it in to the dealer they carefully noted all items and said they needed to clear the repairs with Jayco. To my surprise Jayco approved all repairs within 3 days. Prior to this experience, it took 2.5 months and a letter from my attorney to get Jayco to approve cosmetic and workmanship issues.
Don't know what changed but something has.

Thomson · 10-10-2018, 04:14 PM

In May we bought a 2018 Northpoint 315RLTS and have had it a total of three weeks. Two because the tech was at school and one where we went on a short trip to find 8 more things wrong. So far the broken or not connected is over 25. Oh we got it back two days ago and we are in early October. On top of that things we expected like being able to install slide toppers, which the dealer said they could until after the sale, and the electronics does not do what is described in the manual. Junko's response was you should have done research and ordered what you want.

AJP207 · 10-10-2018, 06:21 PM

Quote:

Originally Posted by vcbice

Pex pipes are noisy. I used some of the foam pipe insulation and used it on the pipes near the water pump. Anyplace a Pex pipe touched something I put the foam tube. When done you could barely hear the pump running.

What kind of pipe insulation did you use and where did you get it? I think maybe a foam pad underneath the water pump would do wonders also but have not tried yet. Might do both at the same time.

DJsFolly · 10-11-2018, 10:47 AM

My 5r Eagle 26BH, rear window no seals whole rear replacement, stairs crooked, shimmer, no, onda bit of spray foam, red squirrel, chipmunk and many black walnut stains. Took weeks to find and seal holes, painted drawers black to hide stains. Got rid as soon as everything was fixed, will NEVER own another Jayco.

sub1187 · 10-11-2018, 12:32 PM

Mine is a 2017 Eagle 24.5CKTS and it has been in the shop often. The "blue" shop is always behind and each repair takes over 3 months to schedule. I have had the slides adjusted twice, seals replaced, sawdust out of vents multiple times, faulty awning (dometic and Jayco are fighting over this), and the propane door needs repair. Many screws need tlc and the floor is starting to show damage. Poor build quality and parts in the factory so they expect dealers to repair.

vcbice · 10-11-2018, 02:07 PM

Quote:

Originally Posted by AJP207

What kind of pipe insulation did you use and where did you get it? I think maybe a foam pad underneath the water pump would do wonders also but have not tried yet. Might do both at the same time.

It was just the grey tubes sold at Lowes/HD.

I found that after adding flex lines to the pump and the foam insulation to the PEX lines I did not need to add a foam pad under the pump. It already has soft rubber feet that work well.

vcbice · 10-11-2018, 02:23 PM

I always wonder what brand folks think is better than Jayco. When I did my research a couple years ago most had the same quality issues. Most of the units would be fine, but, every now and then a bad one will get through. Most will have some minor issues to fix.

At that time Forest River had a high percentage of units with side delamination so they were low on my list. Keystone was ok, but, just as many issues as Jayco. I was surprised at the number of complaints about Tiffin, Airstream, Grand Design, etc.

With the numbers of sales, the dealers and most repair shops are backed up with work, so even if the mfg approves work it may take weeks to get even minor issues fixed.

wags999 · 10-11-2018, 02:26 PM

Camp across the street from a huge Grand Design...speaking with the owner he was having all sorts of issues. Delamination on several large sections, slide issues fit and finish issues....

Guess crap can happen no matter how much or how little you pay. Dealer is the key, and, most of the Jayco dealers (not camping world) are pretty good. If the dealer is proactive issues are taken care of fairly quickly, if they don't correspond with the factory, it takes forever and they just blame Jayco.. when it may or may not be Jayco's issues.

Good Luck.. Guess the only way to be proactive is choose a good dealer with a history of taking care of customers, and, do an in depth PDI.

OldSarge · 10-11-2018, 02:28 PM

My concern and complaint is WHERE IS THE QUALITY CONTROL? Units should not be allowed off of the assembly line with the issues people are having!

PlayersZ28 · 10-11-2018, 03:03 PM

Quote:

Originally Posted by vcbice

I always wonder what brand folks think is better than Jayco. When I did my research a couple years ago most had the same quality issues. Most of the units would be fine, but, every now and then a bad one will get through. Most will have some minor issues to fix.

I think the best method is to buy a used unit from a vendor that has gone out of business. Latest model year would be the calendar yr prior to bankruptcy (out of bus in 2016, buy 2015 or prior). If they get bought then same rules apply as they sold out cause they couldn't make money.

My figuring is that they spent too much money building the product and had not room for profit. Currently, unless a vendor charges out the nose for an RV they cut corners to make a profit.

Carriage was good. Jayco was before buyout.

Thomson · 10-11-2018, 03:57 PM

I'm impressed. Since May we have had our Northpoint for three weeks. Two of which the tech couldn't work on it because he was in Lippert school. I have complained to Jayco to the point now they have blocked my email (return mailer-demon) and my phone numbers. How about that? I won't go away. They gave me a piece of crap with numerous things wrong and they no longer want to deal with me. How do I know they blocked me? I used a different email address that got past the mailer-demon, but wil probably not be responded.

Acaltag · 10-11-2018, 07:09 PM

I have to agree with you. I have a 2004 jayco j flight 29fbs that is built like a tank. We wanted a "couples coach" so we bought a 2018 eagle ht 27.5 rlts and are so disappointed in it. It spent 3 months in th dealer shop after the first time we used it. The slides get out of sync, the slide with the table in it is so eleven that one can't use the table to eat. And what's with all the sawdust and screws I find all over the floor when I sweep. I doubt this coach will last as long as out TT has. It's a sad state of affairs. The saddest part is that it's not just Jayco, it's all manufacturers. We're keeping the TT just in case we have to go back to using it

vcbice · 10-11-2018, 08:52 PM

Quote:

Originally Posted by OldSarge

My concern and complaint is WHERE IS THE QUALITY CONTROL? Units should not be allowed off of the assembly line with the issues people are having!

There isn't any. That's the problem. The mfgs are producing units as fast as they can just to try to keep up with demand. Until people stop buying them there is no incentive to change.

Harleyjay · 10-12-2018, 05:37 AM

Hello again.

I apologize that you feel as if Jayco is washing their hands of this situation, this was not my intent. The Jayco warranty is a 2 year limited warranty which means some items are warranted separately, below is an excerpt from the warranty statement. We will gladly work with the dealership once a prior authorization request has been received from Norcold.

In addition, this limited warranty does not cover any material, component or part of the
RV that is warranted by another entity, including, by way of example, handling, braking,
wheel balance, tires, tubes, batteries, gauges, generator, hydraulic jacks, inverter, converter,
microwave, television, DVD/CD player, radio, speakers, television, refrigerator, range,
hot water heater, water pump, stove, carbon monoxide detector, smoke detector, propane
detector, furnace or any air conditioner. (Note: The written warranty provided by the
manufacturer of the component part is the direct responsibility of that manufacturer).
Defects and/or damage to interior and exterior surfaces, trim, upholstery and other

cid:image001.png@01D3C670.2D2F55B0

Stacy Davis
Customer Service Specialist
Jayco Towables
Phone: 800.283.8267 Fax: 866.709.9139
Email: Service@Jayco.com
903 S. Main St. Middlebury, IN 46540
Jayco

Harleyjay · 10-12-2018, 05:39 AM

Jayco covers nothing. It’s the manufacture of the component your having issues with and if they don’t cover it no one will. So much for Jayco add about best warranty in the business

PlayersZ28 · 10-12-2018, 06:23 AM

Quote:

Originally Posted by Harleyjay

Jayco covers nothing. It’s the manufacture of the component your having issues with and if they don’t cover it no one will. So much for Jayco add about best warranty in the business

If the staples or screws come out of the wood then Jayco will fix it. However if the staple or screw fails then you can the hardware maker

Glad the auto manufacturers don't work this way. Nothing would ever get repaired then.... oh, wait, that's how it works in the RV world

wags999 · 10-12-2018, 09:00 AM

Your missing the real issue. IF your dealer does his job, getting the correct information to Jayco, things go pretty smooth. If your dealer doesn't care than their are issues. This is not a Jayco issue, it's a dealer issue. The vast majority of owners have few issues and are happy with their products. From all I have read, Jayco has one of the highest retention rates in the RV industry...people who purchase a second Jayco.

Yelling and treating some customer service rep poorly will get you no where. We see some of the statements on here, I can only imagine how they speak (or write) to customer service. My dealings with them have all been very good. They were courteous, timely and got me the answers to my questions. And when parts were needed they were shipped in a timely fashion.

There is no doubt Jayco, like every other company in the country, is having a difficult time getting quality employees. Sadly people don't want to actually work anymore, have little pride (just look how so many dress) and know they can move from job to job so they have a "I don't care" attitude. That is not how most at Jayco are that I saw on my tours, but, it's now a part of our culture. Sadly it's very difficult to automate the RV industry due to all the different options and models. They use mechanical assistance where possible, but, it's still a human doing his task, some are better than others.

Far to many rather get on a forum and yell and stomp their feet and berate companies, than actually do a better job of their PDI. Wonder how many are the same at their job that they complain about on here? I doubt everyone on here is perfect in their own work, I know I wasn't. I had good and bad days and not everything I built was perfect. And sometimes a defective part can get into a heater or slide or awning...it happens. But most on here have had their issues taken care of, yes it takes too long because dealers can't hire good Techs, no matter what they are willing to pay.

So spout off if it makes you feel better, but, it won't help one iota to get your RV repaired. Doing your due diligence before you purchase and dealing with a reputable dealer is the best way to make sure you have a happy purchase for the long haul.

Harleyjay · 10-12-2018, 09:54 AM

When I take my truck to the dealer they fix it and they deal with the warranty not me. Take your Jayco to the dealer and they have to get approval through Jayco via the manufacture that made the failed component. So the dealer can’t just say yes we can fix it or they could end not being reimbursed by the manufacture that made the failed component. It’s weeks of phone tag to get a simple repair done.

**Midnightmoon** · 10-12-2018, 10:00 AM

Quote:

Originally Posted by Harleyjay

When I take my truck to the dealer they fix it and they deal with the warranty not me. Take your Jayco to the dealer and they have to get approval through Jayco via the manufacture that made the failed component. So the dealer can’t just say yes we can fix it or they could end not being reimbursed by the manufacture that made the failed component. It’s weeks of phone tag to get a simple repair done.

How does your warranty experience through Jayco compare to other RV's that you have owned?

flyboy1 · 10-12-2018, 10:16 AM

Wags999 has made an excellent point about treating everyone you come in contact with, with respect. That goes a lot further than being a butt head. After all, those whom your speaking with have limited decision power. While this site management doesn't like the word starting with "L" it does and will have an impact. In my own case it wasn't till my "L" send a letter threatening a "L" suit that Jayco actually got off there rears and fixed the many problems when they delivered my 2018 Eagle. Since that time when I have had problems Jayco has been quick to approve needed repairs. What that says to me is; either Jayco is trying to improve and have empowered their people, or, Jayco has noted my serial number so when they see it they know that I won't put up with any nonsense. In either case I have noticed a marked improvement in their responsiveness. Always remember: Anger towards anyone only upsets and frustrates you and makes the recipient dig-in their heals.

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