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Old 08-19-2019, 08:30 AM   #1
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Join Date: Aug 2019
Location: La Quinta
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2019 Jayco Pinnacle 36ssws

Where to begin
On our first trip out, numerous items did not work, ie: fireplaces, vacuum, frig didn't work on LP gas, the bedroom door would not latch because the latch plate and door latch did not match up, they were off by about a half inch, etc. Dealer inferred the electrical was our fault for plugging it in wrong causing a short. PLEASE! Made an appointment with the dealer, telling them what items we were having problems with. Went to the appointment a month later and left an hour later with the "we need to order the parts and/or we need to order and whole new unit" excuse. Good thing it was summer and we did not need the fireplaces for heat. Finally got the new fireplaces, they said they fixed the frig on LP gas issue, but still needed to order a new vacuum unit. When we got the rig home the frig still did not work on LP gas so we got a local mobil repair guy who fixed it...go figure! Yes we were reimbursed. First long cross country trip started in June and we stopped in St. George, UT. Went to leave 2 days later and the big bedroom slide would not work. It turned out both motors of the slide were burned out; we had maybe used the slide 5 times max. It took a week to get it fixed, $2,500 out of pocket; we were reimbursed immediately, and numerous reservation cancellations. Our whole eastward trip had to be altered due to that issue. We made an appointment with the manufacturer, in Middlebury, IN, since we were going to be next door in Elkhart, IN on our trip back west. By this time we had a crack in the body next to the bedroom slide, the frig needed to be sealed properly because either the door needed to be replaced or just a seal needed tp be replaced because the frig wasn't staying cold on the right side. We found out the vacuum motor caught fire because of a mis-wiring issue by the manufacturer. By the time we stopped at the manufacturer just shy of 2 weeks ago, they fixed most of our issues and the guy we dealt with said the "slide in a slide" design was totally flawed because it was just too heavy. They did a temporary fix on the bedroom slide crack; basically a bondo type fix, but said it would take at least 3 weeks to fix it. We are in between homes and this is our temporary home. We can't afford to give the unit up for 3 weeks. And now, this past Saurday, 2 days ago, we were scheduled to leave Elkhart, IN and go figure, the bedroom slide would not retract! We are so ready to contact an attorney and have this unit declared a lemon due to the design flaw, because no matter what they do, the motors will continue to burn out because of the design flaw, and we will continue to get stuck God knows where. So there you have it! Any other 36ssws owners having similar issues?
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Old 07-25-2021, 01:21 PM   #2
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Nothing but problems with our 36ssws. However our slide problem is not the bedroom. It's the living room kitchen one. We are in Myrtle Beach right now and it is stuck in. They just replaced the motors last year. Also furnace, water heater and yes a sidewall Crack. 2 of them that we have to take it to Factory for. Our appointment is Jan. 3, 2022 sorry we ever bought this thing.
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Old 08-20-2021, 11:50 AM   #3
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Lots of problems with our 2021 pinnacle.
Ice cube water shutoff solenoid didn’t work when we took delivery. 1st trip dumped 5 gallons of purified water in the freezer and floor. Bedroom wall slide stuck open. Shower leaks at the sliding half glass and at the wall where the controls are. Auto level doesn’t do level. Various trim pieces falling off.
These are most but not all problems thus far!
Took delivery on June 21st, 3021. Have towed it a total of 900 miles- 3 trips. Gander Rv had it 25 days to fix the ice maker and slide (broken wire in the wall???) at that point, we had it for 17 days!
$120,000 for this poorly assembled/engineered/non-quality controls box?
Wish we hadn’t of purchased it!!
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Old 08-20-2021, 12:18 PM   #4
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Quote:
Originally Posted by Debndave View Post
Lots of problems with our 2021 pinnacle.
Ice cube water shutoff solenoid didn’t work when we took delivery. 1st trip dumped 5 gallons of purified water in the freezer and floor. Bedroom wall slide stuck open. Shower leaks at the sliding half glass and at the wall where the controls are. Auto level doesn’t do level. Various trim pieces falling off.
These are most but not all problems thus far!
Took delivery on June 21st, 3021. Have towed it a total of 900 miles- 3 trips. Gander Rv had it 25 days to fix the ice maker and slide (broken wire in the wall???) at that point, we had it for 17 days!
$120,000 for this poorly assembled/engineered/non-quality controls box?
Wish we hadn’t of purchased it!!
I know the feeling. Wow they really went up in Price. We only paid Approx. $74'000 for our 2019 Pinnicle 36SSWS. Maybe I can help with that leveling. You have to get it Level then reset the Zero point. I called Lippert and they sent me This link and how to do it is in this Manuel. Ground Control® 3.0 OneControl® Owner's Manual Rev A-B Its on page 17. Hope this helps.
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Larry Wagner
Stewartstown PA
2019 Jayco Pinnacle 36SSWS (Louise)
2019 Chevelet Silverado 3500 Dully Duramax Engine (Allison Transmission) (Thelma)
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Old 08-20-2021, 02:42 PM   #5
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Smile

Thanks for the info! We have an EQ equalizer system. I googled the system and found the “resetting the null” position. When we get ready to pack it up, I’ll try the leveling!
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