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Old 05-26-2014, 01:50 PM   #1
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Angry Accident while in storage

I store me Jayco Seismic 3210 during the summer months at a indoor storage facility that does not allow you to move your own trailer they move it in and out for you using a tractor and home made hitch. After leaving it their on Monday I went back on Wednesday to do some measurements and was told we have some bad news we drooped your Fifth Wheel on its nose 10 minutes ago [ point of information it is a 2014 that is 10 months old ] they cracked the nose fiberglass and sent both front leveling feet thru the front bedroom floor plus there appears to be buckling in the front outer walls they have told me they will have it repaired but my thoughts are it will never be the same and should be replaced any opinions or ideas will be appreciated
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Old 05-26-2014, 02:30 PM   #2
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Wow... Very sorry to hear that and I would be beyond upset.
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Old 05-26-2014, 03:01 PM   #3
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Contact your own insurance company. They will cover the repair/replacement and then require the storage facility or their insurance provider to reimburse them -- you shouldn't have any negative outcome with your insurance (I.e. Dropped coverage or increased premium) but you will have someone on your team helping out and making sure corners aren't cut should a repair be possible. I wouldn't simply trust the storage facility to handle this on their own.
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Old 05-26-2014, 03:13 PM   #4
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I would recommend that the work be done by an AUTHORIZED JAYCO dealer, as your mfr warranty my be voided if work is completed by a non authorized dealer. You may want to contact JAYCO to verify.

Just my thoughts

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Old 05-26-2014, 03:14 PM   #5
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Yep don't let them handle the repairs. Get the insurance co's involved and make sure its done right. What a bummer and right when the season is getting up and going.
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Old 05-26-2014, 03:23 PM   #6
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If it's determined that it's repairable inquire with your insurance company about "diminished value" compensation too. I think that we all would agree that all things being equal except one RV has been repaired after a significant accident and another hasn't -- the RV that wasn't damaged and repaired will be worth more. That delta is diminished value and is compensation you should expect and demand if your TH isn't totaled and replaced.
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Old 05-26-2014, 03:28 PM   #7
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Since your in MI I would tell them that it "MUST" be taken to the factory for repairs. It's less than 100 miles away.
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Old 05-26-2014, 05:48 PM   #8
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There is no doubt in my mind that being repaired back at Jayco's repair facility is the only way that I would be comfortable. I just got our unit back from some pretty extensive work done at Jayco's shop. First class work in every way!!! Your repairs are going to need that kind of a repair capability...
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Old 05-27-2014, 08:31 AM   #9
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Wow, it sounds like the damage may be structural. For sure a Jayco authorized shop should look at it. Even better would be to have the factory look at it.
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Old 05-27-2014, 10:23 AM   #10
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So sorry to hear your bad news. Yes, definately get your insurance company involved, and insist that the repair estimate and work itself be done at the Jayco factory. With the damage you describe, your insurance company may want it "totaled". In which case, you may be getting a whole new rig.

Not to make light of your situation, but I think I'd be looking for a new storage facility, too.
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Old 05-27-2014, 11:16 PM   #11
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I'm not sure that I would call my insurance first, even though its there fault your insurance will hold it against you if they want to .. basically because they know about it. and you really have nothing to loose in calling them to see what their thoughts are on the matter. I did this once on a car accident and I received great service with the other person ins company mainly because at any time I could bring in mine to deal with it and screw them in the process. they pretty much did what I asked for and I got some serious $$ and the car out of the deal... I really don't see how my ins company would have or could have treated me better.

So back to your trailer.
You haven't shared any photos yet but we all would enjoy seeing some. but the damage sounds pretty major. What I would fear is they totally it out and you loosing out on some serious value being 10 months old.
Or if they do fix it you lose out on some great camping time.. AKA that is why you got it to start with.

I think I would tell the owner of the storage place that you would like X trailer from Y dealer to replace the one they just purchased from you and see where it goes from there.

If they are stand up people and have the ability - insurance you might get what ever you want within reason... or you will see the true colors of oh so sorry, and your going to have to deal with your insurance company, paying your deductible ETC and end up in court if your looking to cover your time, and value loss.

One thing to keep in mind their ins policy, if they have one maybe more of an umbrella policy with a lot higher limits then yours. Think coverage for 50+ rvs vs 1.

In the end its just a trailer, no human damage. Keep us informed as we are all interested.
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Old 05-28-2014, 07:37 PM   #12
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Damaged Fifth Wheel

Thanks to Everyone for your support and thoughts I am working on a settlement and will fill everyone in when I settle, their was some very very helpful information given by members.
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Old 05-28-2014, 10:18 PM   #13
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I agree that you should involve the insurance company.
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Old 05-30-2014, 01:01 PM   #14
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Heck I would tell them it was NEW and want a replacement RV not a "fixed" one..
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Old 05-30-2014, 03:16 PM   #15
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Originally Posted by shoefly View Post
Thanks to Everyone for your support and thoughts I am working on a settlement and will fill everyone in when I settle, their was some very very helpful information given by members.
Shoefly
If the settlement you get involves repair of your rig, my vote is with those who believe the repair should be done by Jayco at the plant. Hope all works out for you.
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Old 06-17-2014, 06:02 PM   #16
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Smile

Update to damaged Seismic 3210, here we go they have agreed to replace my fifth wheel with a new one, so I went on a search for one. well no 2014 anywhere in the area with a partial paint, so everyone agreed to order a new one. well Jayco has discontinued building all Seismics until the end of June, then they will no longer be building the 3210 it will be replaced with other new models. oh well, so now what, just so happens Jayco had a 2015 3210 laying in there yard that was built before they stopped production. but it does not have the partial paint job but we bought it anyway, and they will have it painted the same paint scheme in Grand Rapids, MI at Gerber Collision. they seem to be an excellent place to have it done at, as they do insurance work for RVs and Trucks. I will post pictures as they get it ready to paint, indeed no small job. Just a small note great to know their our people with such great integrity that will stand up fix things when they make a mistake.
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Old 06-17-2014, 06:08 PM   #17
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New 2015 3210
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Old 06-17-2014, 06:30 PM   #18
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Shoefly: Congratulations and it's great you reached a satisfactory resolution. Kudos to the storage facility for doing the right thing.
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Old 06-17-2014, 10:04 PM   #19
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Shoefly: Congratulations and it's great you reached a satisfactory resolution. Kudos to the storage facility for doing the right thing.
That goes double for me! And it sounds like you won't lose too much of the camping season.
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Old 06-18-2014, 05:43 AM   #20
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Meanwhile, let's hope the insurance company doesn't patch up the damaged one and try and pass it off to some unsuspecting RVer.
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