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Old 06-16-2014, 12:03 PM   #1
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Unhappy Back to Jayco it goes

We just dropped our 5th wheel off at the dealer's for transport pickup and delivery back to the Jayco factory in Indiana.
The living room slide has jammed, ripped exterior window seals out because either the slide or exterior wall opening is defiantly out of square. This has been going on since we bought it last July. The front cap is cracked in more than a dozen places ranging in length from a couple of inches to two and 1/2 feet.
Both issues are supposed to be resolved at the factory repair facility. I guess we're supposed to be happy, but this trailer has really put a damper on our RVing enjoyment! This is our sixth trailer (second Jayco) and defiantly the poorest quality unit we had.
So much for rving the next 3 weeks or so.
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Old 06-16-2014, 01:17 PM   #2
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Thats no good, but at least their trying to fix the problem.

Im starting to have second thoughts on the Eagle HTs after reading here for a week, im supposed to take delivery of mine on Thursday.
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Old 06-16-2014, 03:11 PM   #3
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Smile

Bad luck on that 5'er but glad that Jayco has stepped up to the plate.
I woouldn't count out Jayco for some assembly issues...how many recalls do you hear about from GM and Ford? Certainly that doesn't make it right but s*** happens when somebody makes a mistake.
Sorry about the 3 week layoff Northern Wis. but in a month you will be RVing again. Happy RVing...
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Old 06-18-2014, 03:20 PM   #4
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I thought it was on the way. Just talked to the dealer and its still sitting on their lot. I was told to have it at the dealer on the 16th. whats a few days, I didn't buy it to use anyway.
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Old 06-18-2014, 06:16 PM   #5
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Hope everything works out for you to your satisfaction......

Hang In There!!!
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Old 06-18-2014, 07:24 PM   #6
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Quote:
Originally Posted by Northern Wis. View Post
I thought it was on the way. Just talked to the dealer and its still sitting on their lot. I was told to have it at the dealer on the 16th. whats a few days, I didn't buy it to use anyway.
Maybe they are waiting for the truck to arrive that is towing my new trailer here, mine should be here on Friday, so yours might get picked up then.
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Old 06-18-2014, 07:51 PM   #7
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Wow, I'm felling better about my choice the more I read here. Hope they get you fixed up.
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Old 06-19-2014, 05:51 AM   #8
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Jayco has taken care of all of my problems with no hesitation since I bought new in August 2010. I have only had minor issues, not major, but they still stepped right up an handled all of the issues.
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Old 06-19-2014, 06:52 AM   #9
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I thought it was on the way. Just talked to the dealer and its still sitting on their lot. I was told to have it at the dealer on the 16th. whats a few days, I didn't buy it to use anyway.
The way it normally works is that Jayco wants a five day window to pick up the unit. Meaning that if your scheduled date was on a Monday, they could pick it up on any day of that week. We just went thru that in March. They actually picked ours up on the second day of the scheduled week.
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Old 06-19-2014, 07:03 AM   #10
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Ela- I wish they would have told me about the 5 day pickup window. I was told get the trailer over there early morning, we'll pick it up in the aft. or the next day.
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