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03-15-2013, 08:39 AM
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#1
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Member
Join Date: Feb 2012
Posts: 57
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Dealer wants more $$ after delivery! Seriously??
We picked up our new 5th wheel, signed all papers, & took delivery. 2 days later the dealership calls me & says we forgot to charge you for your sidewinder & we need you to pay $1400 more. I told them according to my calculations & the fact that I had specifically asked the finance person whether every chg & credit was included in the final price & he said yes, that I wasn't paying it. I do realize that I messed up by not having them give me a complete breakdown of every penny, but our numbers were in agreement. I asked for one & then forgot to press forward & get it. Anyway, would like some advice. What would you tell the dealership?
Thanks!
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AZ Campers
Matt & Josie
2012 F250 6.7 Powerstroke turbo diesel crew cab 4x4
2012 jayco Superlite 30.5 RLS:hello:
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03-15-2013, 08:53 AM
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#2
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Senior Member
Join Date: Feb 2012
Location: Myrtle Beach, SC
Posts: 1,261
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I'd say your in the clear, their error not yours.
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03-15-2013, 09:21 AM
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#3
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Senior Member
Join Date: Oct 2011
Location: Central California
Posts: 2,283
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You know if a mistake was honestly made. If it was an honest mistake it's up to you personally to decide if you want to help them out or not. Legally I don't think you owe a thing, ethically & morally that's your call alone.
On my TT purchase I specifically wanted a Equal-I-zer. Sales rep said no problem. Upon installation the we're putting a husky WD hitch together. I stopped them, shared the problem. In the end my paper work said WD Hitch & Set Up, not the brand---my fault for not confirming. Sales Rep plead ignorance of the brand and claimed here thought a equalizer hitch was just a generic term for a WD hitch. In the end, they don't sell Equal-I-Zer, but did have husky Centerline but said the deal didn't have the $ to cover it. They wanted $250 more, at first I insisted I get what I negotiated for, in the end we agreed I'd give them $100 more and get the Centerline.
Not sure if I was taken or if it was an honest mistake, but 2 years later I'm a satisfied customer and they are still happy to have me as a customer. No bad blood between us.
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2020 Ram 1500 5.7L
2007 Chevy Duramax LMM/Allison (Sold)
2012 Jay Flight 29QBH (Sold)
2012 Jay Flight 26BH (Sold)
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03-15-2013, 09:34 AM
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#4
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Senior Member
Join Date: Jun 2010
Location: Saskatoon Sask Canada
Posts: 10,726
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What would the dealership say If you called then and said you forgot to add in the value of the upgraded mattress on your old trade in and wanted 1400.00 more for the trade in.... only difference is you might have trouble getting service from them
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Seann
2004 Chev Silverado Duramax optioned past the max. 2009 Jayco Eagle 308 RLS 900watts of solar, Lithium batteries (400amp hour), 2000 watt (4000 surge) whole house inverter.
145days /2023 2022/151 2021[/COLOR]
93/2020,157/2019219/2018 206/2017,215/2016, 211/2015, 196/14, 247/13, 193/12
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03-15-2013, 10:08 AM
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#5
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Senior Member
Join Date: Apr 2011
Location: near Englewood, FL (South of Venice)
Posts: 1,243
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Quote:
I asked for one & then forgot to press forward & get it.
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If you asked for an itemized bill of sale you shouldn't have to "press" for it. I see it as they didn't give it to you. Why? If it's truly the case, it would have beneffited them.
I'd tell them "a deals a deal". I'm sure if people start paying an after-the-facts-charge some dealers will make a habit of it. ... it sounds like a modern day form of "low balling"
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03-15-2013, 10:13 AM
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#6
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Senior Member
Join Date: Jun 2012
Location: Nova Scotia, Canada
Posts: 519
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IMO With the mark up on trailers they still got their $1400 out of you.
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1990 Jayco 250 Special
2008 Ram 5500 DRW 6.7, Cummins, Aisin auto
Holland/Binkley 5th wheel, Reese Dual Cam, and more
232,500 kms in 2013
200,000 kms in 2014
160,000 kms in 2015
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03-15-2013, 10:59 AM
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#7
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Senior Member
Join Date: Dec 2012
Location: NW AR (God's Country)
Posts: 2,051
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It may sound cruel but in business, all parties are supposed to be "big boys". So, I agree with others who say, "a deal is a deal".
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Skip
2012 Eagle Super Lite HT 26.5RKS
2005 GMC 2500 SLT HD D/A
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03-16-2013, 02:32 AM
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#8
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Member
Join Date: Mar 2012
Location: Houma, LA
Posts: 86
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I'm with troutslayer on this one, a deal is a deal. You didn't mess up...they did.
I would love to have a recording of the conversation when your dealer called you asking for more money. haha.
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2013 Eagle Premier 365 BHS
2012 F-250 FX4 Lariat 6.7 Powerstroke Turbo Diesel
5500# Firestone Airbags
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03-16-2013, 06:29 AM
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#9
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Senior Member
Join Date: Feb 2013
Location: Aurora
Posts: 175
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I always ask the "out the door" price from the dealer, they often play serious games with option costs, unit cost, cash down, etc....
So in the end the ONLY number that matters is the final price. If they signed the contract with the final price and you signed the contract with the final price and leave the dealership with the unit they have no recourse. In fact, I think a real business would have ate the cost and not put you into a position that compromises your relationship with the business. Now you have no faith in the dealership and how likely would you be to return after the sale if they can't get the basics right....?
Best of luck.
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Michael, Deb and Rangeley
2022 Melbourne Prestige 24NP
Colorado - USA
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03-16-2013, 06:51 AM
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#10
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Senior Member
Join Date: Jun 2012
Location: Sparta, TN
Posts: 1,174
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Whether it be a car or an RV I will make it clear to the dealer they can write all the numbers they want for base price, discounts, trade in, dealer prep, freight, accessories and taxes on the sales contract. The ONLY number I am interested in and must agree upon is the amount I will write the check for.
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Chuck - Sparta, TN
2012 Jay Flight 22FB, 2 x Honda EU2000i
2013 GMC Yukon XL Denali AWD
EDUCATION is what you get when you read the fine print.....
EXPERIENCE is what you get when you don't.
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03-16-2013, 07:21 AM
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#11
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Junior Member
Join Date: Feb 2013
Posts: 13
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Re: Dealer wants more $$ after delivery! Seriously??
Mwebber78 couldn't have said it better...totally agree that a good dealer would have ate it. I just purchased a 33RLDS and my salesman quoted me a price with the second AC unit and forgot to add in the 50 amp prep package. When I mentioned this to him, he immediately ate the charge for it, stating that was his mistake. That was before I even committed....and yours was after delivery...what a joke!
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03-16-2013, 09:40 AM
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#12
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Senior Member
Join Date: Dec 2011
Location: Upperco, Md.
Posts: 807
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I agree that the dealership is at fault. But what would be your reaction if you had paid $1400 to much and the dealership called to correct the error???
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03-16-2013, 05:42 PM
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#13
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Member
Join Date: Feb 2012
Posts: 57
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here's the rest of the story. the extra $$ was for the fifth wheel hitch that they installed in our truck as well as the sidewinder they put on our 5vr. The problem came into pay when we asked the, for a breakdown of all costs & credits before we finished the deal, the finance guy assured me everything was in the price & then among everything else, we forgot to insist ion the breakdown. We have decided to be ethical & pay for the work, but they need to rework the contract & remove the extended warranty & GAP insurance - this will give them their $$ but won't give the, their profit on the extended warranty, etc. we'll see what their reply is.
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AZ Campers
Matt & Josie
2012 F250 6.7 Powerstroke turbo diesel crew cab 4x4
2012 jayco Superlite 30.5 RLS:hello:
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03-16-2013, 06:15 PM
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#14
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Senior Member
Join Date: Oct 2012
Location: Camlachie
Posts: 146
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If I were in your position and were convinced that this was truly a mistake and both parties had some responsibility, I would offer to pay for the dealers actual cost (usually 50% of retail) for the parts and refuse to pay for any labour.....this way they would cover their actual cost for the parts.
QUOTE=AZ Campers;122454]here's the rest of the story. the extra $$ was for the fifth wheel hitch that they installed in our truck as well as the sidewinder they put on our 5vr. The problem came into pay when we asked the, for a breakdown of all costs & credits before we finished the deal, the finance guy assured me everything was in the price & then among everything else, we forgot to insist ion the breakdown. We have decided to be ethical & pay for the work, but they need to rework the contract & remove the extended warranty & GAP insurance - this will give them their $$ but won't give the, their profit on the extended warranty, etc. we'll see what their reply is.[/QUOTE]
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Ron (Augie)
2015 Pinnacle 38FLSA
2013 Ram Laramie 3500 (Dually)
Curt Q20 hitch
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03-16-2013, 07:20 PM
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#15
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Member
Join Date: Mar 2013
Location: Saugatuck, MI
Posts: 40
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Be careful of dealers that write on the contract "no other promises made" and in big bold Letters No Refunds
Shoefly
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2013 Ford F350 Diesel Dually
Seismic 2015
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03-16-2013, 07:35 PM
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#16
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Member
Join Date: Mar 2013
Posts: 53
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There mistake you have all paper work and doc. Meet them in the middle if you want, there is a market up on everything i think the 1400 is really not this amount, also they should give you a bill of sale with all items on it. There mistake.
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03-17-2013, 05:42 PM
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#17
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Senior Member
Join Date: Dec 2010
Location: Central PA
Posts: 1,236
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I don't think you owe them a penny. They are the professionals and if they screwed up, well they need to bite the bullet. I bet they don't do it again.
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No I am NOT retired. I work full time.:D
Tracy from Central PA
2010 Jayco 17Z Ex-Port
2004 Ford Explorer V8 with the tow package
2010 Camping Stats
Nights Camping 132 - Nights Camping in My Z 102
2011 Camping Stats
Nights Camping 107
2012 Camping Stats
Nights camping 133 - Nights camping in my Z 128
2013 Camping Stats
Nights Camping 66 Nights
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03-18-2013, 03:08 PM
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#18
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Member
Join Date: Feb 2012
Posts: 57
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Final resolution to this issue - after we informed them that we would pay the extra $$ if they redid the contract & took out the extended warranty & GAP insurance so our payments would be about the same or a little less, the dealer got back to us & told us that they would "eat" the cost - that it is an expensive lesson for them to learn, but wanted us to be satisfied customers. So, all is well.
__________________
AZ Campers
Matt & Josie
2012 F250 6.7 Powerstroke turbo diesel crew cab 4x4
2012 jayco Superlite 30.5 RLS:hello:
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03-18-2013, 05:16 PM
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#19
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Senior Member
Join Date: May 2012
Location: Boston
Posts: 664
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Good outcome, they should have offered that up front but they were probably testing the waters to see if you would just pay it.
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2013 White Hawk 28 DSBH
2011 Jay Feather X23J (traded-in)
2011 Ford F-150 XLT w/towing package
RoadMaster Active Suspension
Reese Trunnion Bar WDH w/Dual Cam sway control
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03-19-2013, 04:27 AM
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#20
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Senior Member
Join Date: Mar 2012
Location: Central Connecticut
Posts: 564
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If they screwed up they should eat the cost, also if I need dealer service I would find another dealer.
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2011 GMC Serria Ext Cab LB
2012 Jayflight 22FB
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