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Old 02-11-2015, 04:31 PM   #11
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is that the L shape sectional your talking about?
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Old 02-11-2015, 04:39 PM   #12
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Quote:
Originally Posted by 68 Camaro View Post
I have noticed Jayco has disclaimed that they will change things as they please, without notice, that's a hell of a way...but it is a business, family ran lol.
JAYCO is not the not the only company to have the same thing in their brochure. I think you will find the same wording used by all manufacturers.

Here is FOREST RIVER.

All illustrations and specifications contained in this literature are based on the latest product information at the time of publication. Forest River, Inc. reserves the right to make changes in prices, colors, materials, equipment and specifications at anytime, without notice, and assumes no responsibility for any error in this literature. All units are shipped F.O.B. point of manufacture Berkshire Hathaway company.
All Rights Reserved. 12/14

I forgot to add you can see if JAYCO drug their feet in building it by looking at the white decal on the driver's side it gives the month and year it was built. So if the year is 2014 then your dealer didn't pay for it when it was completed and it sat at the factory until the check was received.
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Old 02-11-2015, 06:20 PM   #13
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Yes, it is the L shape sectional I was looking for. That's a good idea Grumpy, I will check out the build date to see how well these people here run the owners business too. I cant even drive over and look at it yet, its only 10 min drive across the city, I'm still too wound up like a top...lol. I might say something a bit nasty. But at the end of the day, it is the plant that can change inline production if they need or want to..at anytime......thank god the automobile factory's don't....all the trucks I buy may come in a different colour at any time...lol...ran out of Black, sorry....... I just hope I can source out the couch and get it shipped, even if I have to pay a bit. Cause I think the space is too open now with the straight couch
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Old 02-11-2015, 06:34 PM   #14
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Well after special ordering ours and even taking a trip to the factory jayco got it wrong not just once but the second time with things inside ...the first time they said you couldnt order the leather furniture with the pewter decor... so the second time we got brownstone and guess what the second one came in with the right dining table ... wrong material on couch and chairs again and the king bed instead of the queen... we decided to go on and take it and live with the king and the brown material on the couch and chairs... i was scared to try a third time and frankly i was out of time... camping season had started. I know it was jayco that messed up the 2nd order for sure because i made sure they ordered it right the 2nd time
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Old 02-11-2015, 06:37 PM   #15
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They told me at the factory they are making up to 4 changes a year in the units trying to keep up with other manufacturers ... sounds like a order screwup waiting to happen
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Old 02-11-2015, 07:22 PM   #16
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Wow, even a second time wrong. That is just crazy, sorry to hear of your experience. I hope you guys are still enjoying your unit in spite of your experience. One of the bad things about my ordeal was, I didn't really order from the brochure, I actually stood inside the exact unit with the sectional on there lot, it was just the wrong colour for us....so this made it easy, I would of thought. Wrong. I was just looking online last week and seen there Web page had changed...panic set in, and called the dealer, only to find out it was on the lot, with the changes they decided to make......
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Old 02-11-2015, 07:38 PM   #17
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Paintinfool3 Welcome to the club. We paid for a special ordered couch and guess what after waiting nearly three months it was delivered with the wrong couch. Jayco answer we don't offer that couch any longer. We still like our unit but very disappointed.
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Old 02-11-2015, 07:40 PM   #18
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As much I can I understand mfg difficulties, I think they way they (and others it appears) handle fairly major changes. Working with their suppliers, they have to know what is available, and what orders they have. Today with EMail and instant communication, it would seem fairly easy, to communicate better with their customers and dealers. I can maybe understand a supplier going out of business or some other disaster (fire etc) causing changes to be made in short order. I'm sure part of the problem is just in time mfg...they don't actually get couches, and other items from suppliers until they actually need them, perhaps daily or weekly. But is is their responsibility to demand from suppliers they have availability.

Someone from Jayco knew about these changes, before they happened. I could understand on a minor change, which does not effect the operation or appearance of unit, say a radio mfg change, or TV mfg change..not a huge issue, but something like furniture or colors of woodwork then that should be at least passed onto the customer. In leiu of that I guess when ordering something we as consumers need to put in the contract every detail and hold them to it...something that would be very cumbersome for all involved.

When a company get's arrogant and doesn't feel they need to communicate with those that keep them in business, then it's time for we as consumers to take our business elsewhere.

As with most things in life, we have choices, we don't have to buy from a particular company, especially if they don't respect their customers.

I hope they can work this out to your satisfaction, otherwise I would not take possession of the unit.. I understand that would be disappointing and disruptive but, in the long run you would be helping your fellow RV'ers..

Good Luck. Please keep us informed
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Old 02-11-2015, 07:43 PM   #19
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Your comment about the auto industry is partially correct. My new truck cost me $850 more because it was built after Sept 15 (can't remember the exact date) and GM changed the options so that I had to have heated bucket seats and a center console to get the rest of the stuff I originally ordered. I didn't find out until I picked it up either.
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Old 02-11-2015, 08:02 PM   #20
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We are happy with it and we made the decision about the couch and chairs that the material might actually be better in the summer and not as sticky . lol the reason we wanted the queen bed was for the extra 6 inches on each side of the bed but we just deal with that. For us it was do or walk and with the deal we got and the trade in value they gave us we just dealt with the mistakes they made because I take mine to the lake and store it there for the summer and we were just out of time. I am glad we took it
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