Jayco RV Owners Forum
 


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Old 04-26-2016, 03:12 PM   #11
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My dealer just called, they will fix it for $168 ($65 parts, $103 labor)

Response from Jayco

jHello Donald,

I am sorry to hear about your frustration in regards to the window treatment, unfortunately that will either have to go through your selling dealer to have them replace or you will have to find a local Jayco dealer to take it too. At this time we will note this on file for future reference.

Best Regards,

Anthony Rodriguez
Technical Representative-Retail
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Old 04-26-2016, 03:18 PM   #12
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Quote:
Originally Posted by 17 Oaks View Post
My dealer just called, they will fix it for $168 ($65 parts, $103 labor)

Response from Jayco

jHello Donald,

I am sorry to hear about your frustration in regards to the window treatment, unfortunately that will either have to go through your selling dealer to have them replace or you will have to find a local Jayco dealer to take it too. At this time we will note this on file for future reference.

Best Regards,

Anthony Rodriguez
Technical Representative-Retail
Sounds like the dealer is the problem. JAYCO will not ship to you so they are saying have your dealer file the claim. I don't see anything in that response that says they won't cover it.
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Old 04-26-2016, 03:22 PM   #13
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Originally Posted by Grumpy View Post
Sounds like the dealer is the problem. JAYCO will not ship to you so they are saying have your dealer file the claim. I don't see anything in that response that says they won't cover it.
This is MY dialog with Jayco, this is the second one I received, almost a duplicate of the first. I did NOT ask them to ship to me. The disapproval was to the Jayco dealer (largest in the US), so I asked the dealer if I could pay for it and they said yes, $168.

I asked Jayco to help and all I got was 2 one liner e mails tell me the same thing...
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Old 04-26-2016, 03:25 PM   #14
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I would call Jayco and calmly explain the situation to them. The dealer sounds like a place I would not want to deal with.

If the other models have it, so shoukd you!

BTW, what dealer is this?

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Old 04-26-2016, 03:37 PM   #15
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Quote:
Originally Posted by 17 Oaks View Post
The disapproval was to the Jayco dealer (largest in the US), so I asked the dealer if I could pay for it and they said yes, $168.
I don't see that denial anywhere in JAYCO's response.


Quote:
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BTW, what dealer is this?

Murff
Sure sounds like CW to me.
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Old 04-26-2016, 04:07 PM   #16
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Quote:
Originally Posted by 17 Oaks View Post
This is MY dialog with Jayco, this is the second one I received, almost a duplicate of the first. I did NOT ask them to ship to me. The disapproval was to the Jayco dealer (largest in the US), so I asked the dealer if I could pay for it and they said yes, $168.

I asked Jayco to help and all I got was 2 one liner e mails tell me the same thing...
Jayco strongly depends on their dealer network, and rarely will work with a customer directly for warranty claims. The notes they sent to you ask you to work through a dealer to get it resolved. Sounds like the dealer is the one dropping the ball. They sold you a unit that is missing parts, as demonstrated by their having the exact same units for sale with the parts! You bought from the dealer. They are the one that needs to correct the problem. Now if they can get reimbursed from Jayco, great. But no matter, they represented a complete unit like all their others. But they didn't give you a complete unit.
You could demand to see proof that they submitted a claim, and it was denied. (I'm suspicious whether they actually did). But what matters is they are the ones responsible for resolving the issue, whether they get reimbursed or not.
Sounds like a small claims and Better Business Bureau issue if the dealer doesn't come through.

I don't deal with Ford about issues with my truck. I deal with the dealer.....
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Old 04-26-2016, 04:14 PM   #17
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I would call Jayco directly. They have a two tier system. If the first person will not help you get the blind, ask to talk to their manager. Ask them to ship the part directly to you...you will install it yourself. Be very polite, but don't take no for an answer. Just keep talking nicely telling them why you need it.
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Old 04-26-2016, 04:18 PM   #18
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Curious - is the dealer you are attempting to get warranty claim with the same dealer you purchased from?

I notice your original post says "a dealer".

If not, I suspect this is the issue more than Jayco, its really not like Jayco to fuss over things like this.

Warranty service from non-selling dealers is a repeated issue. You can read all about on this and other forums.
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Old 04-26-2016, 04:41 PM   #19
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Quote:
Originally Posted by Flapper View Post
Jayco strongly depends on their dealer network, and rarely will work with a customer directly for warranty claims. The notes they sent to you ask you to work through a dealer to get it resolved. Sounds like the dealer is the one dropping the ball. They sold you a unit that is missing parts, as demonstrated by their having the exact same units for sale with the parts! You bought from the dealer. They are the one that needs to correct the problem. Now if they can get reimbursed from Jayco, great. But no matter, they represented a complete unit like all their others. But they didn't give you a complete unit.
You could demand to see proof that they submitted a claim, and it was denied. (I'm suspicious whether they actually did). But what matters is they are the ones responsible for resolving the issue, whether they get reimbursed or not.
I agree. Something just doesn't sound right because Jayco has, in many cases, "bent over backwards" to satisfy customers. The letter from Jayco said that 17 Oaks needs to go through the selling dealer to have them REPLACE the item. As though, it was there originally but now, for some reason, it's gone. I agree with others who say that the problem just might be the dealer.
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Old 04-26-2016, 05:17 PM   #20
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Quote:
Originally Posted by Flapper View Post
Jayco strongly depends on their dealer network, and rarely will work with a customer directly for warranty claims.
My recent experience went the other way. I was working through our dealer to get Jayco to replace the Girard tankless water heater with a tank model. After Jayco hesitated in agreeing to do it, our dealer asked, "Why not?" The Jayco rep replied, "If it is that much of a concern to the owner, why has he not contacted me on it?"

The service manager was very surprised at that and told him it was because the owner was working through the dealership as he should. When the service manager relayed that to me, the Jayco rep received a call that afternoon where I explained that the water heater was a big deal to me. After a little discussion, he agreed to replace it.
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