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Old 04-26-2016, 12:45 PM   #1
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Angry Help Warranty fight w/Jayco

Just bought our 5iver and first night out I take dog outside and turn to go back in and can't believe my eyes. Wife is in bathroom and I am seeing her.

Front bedroom, then bathroom with stairs and short hallway. Window is across from bathroom door.



I go in to close blind and there is NO blind, no window covering of any kind. We take our 5iver to a dealer they check other units and there is a blind in the window. So they file a warranty claim for us. It comes back disapproved and Jayco says its a "design feature".

I don't believe it, I think I am being lied to by Jayco and did I just find out the industry leading 2 year warranty is a 2 year no-warranty. Is it the Jayco slogan: 'you got a problem, thats your problem'????

We have blinds on every window in the unit except the most important one! We have pics of other '16's exactly like and our model and colors, yep, got a blind.

Well the blind has got me in a bind... and wife is steaming,
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Old 04-26-2016, 12:55 PM   #2
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Quote:
Originally Posted by 17 Oaks View Post
Just bought our 5iver and first night out I take dog outside and turn to go back in and can't believe my eyes. Wife is in bathroom and I am seeing her.

Front bedroom, then bathroom with stairs and short hallway. Window is across from bathroom door.



I go in to close blind and there is NO blind, no window covering of any kind. We take our 5iver to a dealer they check other units and there is a blind in the window. So they file a warranty claim for us. It comes back disapproved and Jayco says its a "design feature".

I don't believe it, I think I am being lied to by Jayco and did I just find out the industry leading 2 year warranty is a 2 year no-warranty. Is it the Jayco slogan: 'you got a problem, thats your problem'????

We have blinds on every window in the unit except the most important one! We have pics of other '16's exactly like and our model and colors, yep, got a blind.

Well the blind has got me in a bind... and wife is steaming,
Same exact thing with the Seismic 4212, no blind of any kind on the window in hallway stairs. You will not win, welcome to the world of Jayco.
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Old 04-26-2016, 12:55 PM   #3
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Well I have the same window/bathroom "feature" in mine and my hall window has the blind built into it. I find it easier to close the door than the blind while taking a leak. That said you should still fight to get your blind like the other units have. I would keep on the dealer and they need to fight with Jayco for you.
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Old 04-26-2016, 01:16 PM   #4
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For me, this would not be the hill I want to die on. For probably less then $50 you could get a blind to put there. I would save my aggravation and frustration for the bigger fights. I have found Jayco very responsive to any issues we had, as few as they were.

I would also myself get in the habit of closing the door, never know when someone may open the blind some when you thought it was closed. Of course, if they looked in on me they would never look in another window again
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Old 04-26-2016, 01:24 PM   #5
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ALL privacy windows come with blinds from the factory. Someone's blowing smoke.
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Old 04-26-2016, 01:52 PM   #6
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Key reason why I bought it...2 year warranty! Well I just found out I ain't got it! Makes me question the whole line of products they sell.

Be one thing if this was 18 mo down the road, but I bought it on 13 Apr and if that is not enough, other similar and exact units have a blind.

IMO if a company will screw you on a (most likely < $20 buck item) can you imagine a high dollar failure. Jayco is at best STUPID to have disapproved something that would have cost them next to nothing to fix. And do they really want some engineer talking about their lack of warranty support. Maybe I would just brush it off, but I own a company that has a retail presence both on the ground and the internet. I would NEVER consider treating a customer this way.

You stand behind your product, this is not a cause of use or abuse, Jayco FAILED in quality control and customer service.

Welcome to Jayco huh!
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Old 04-26-2016, 02:10 PM   #7
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Your dealer should take care of this, period.
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Old 04-26-2016, 02:20 PM   #8
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Your dealer should take care of this, period.
They came out and inspected our unit, then went to other Jayco's to confirm there should be a blind in the window and the answer was YES, they took pics and sent to Jayco and it was disapproved...."design feature" move on along, nothing to see or fix here.

from the Jayco site:

"At Jayco, we promise to provide you the best service possible - before, during and after the sale. We hope we can provide you with everything you need for all your RV adventures.

Safe Travels,

The Jayco Family"

WOW, with family like this I sure don't need any enemies
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'17 Forrest River Cedar Creek Silverback RE
'17 F 350 CC, LB SRW King Ranch
'16 Jayco Eagle HT 27.5 RKDS GONE!
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Old 04-26-2016, 02:25 PM   #9
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For what you pay for these rigs, I would want my blind. Why should you have to go out and buy one? It's ridiculous that they'd fight with you over such a small item.
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Old 04-26-2016, 02:38 PM   #10
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If Jayco doesn't take care of this, the dealer should step up to the plate and give you the blind. It would possibly keep a bad situation from getting worse. It's also a good way to show your customers that you care and want to retain a relationship with them. We do it in the car business all the time. A $20 blind can mean thousands down the road.
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