Hey guys this is going to be a short camping season

[Big1]

As some may know I had to take in my fiver in for warranty work, well when they got it back in December they found the back wall was coming apart, I call yesterday to see what's was going on and the dealer told me that they still waiting for the factory to send in the back wall.

They have to replace the whole back wall, I don't know how they are going to do that but then again I know nothing about doing something like that.

I have email the factory but I haven't received an answer back from them, so they also haven't repaint the front cap, don't know if the factory have okay that but none of it have been done.

They don't have the back wall yet, so yeah, this is going to be a short camping season for us, it would have been nice to know when can I plan on a trip but I can't.

The wife and I just had to leave today and go to a hotel on vacation but hey it is what it is, just vented those.

[RoadrunnerII]

Sorry to here this Big1
This last year has caused no end of grief for parts needs and new purchase warranty parts.
Hope it gets better as more folks get vaccinated and parts production and distribution get back to more normal.

RoadrunnerII

[TxLoser]

That really stinks. I’d be on the phone daily trying to get some kind of time line nailed down with Jayco. Is the unit unusable in its current state? I ask because you had no idea the back wall needed replacing to begin with at the start of all this. If it’s still useable, I’d get it back till the dealer and jayco get there act together on this. Any pics of the back wall issue?

Sorry to hear about all this. I understand the frustration.

[Big1]

Thank you guys for your comments, and no it's not usable until they fix it, I sent Jayco an email but I guess that it take them a couple of days to response. It is very frustrating, it's not the dealer but the manufactory taking so long to send the parts I guess that I will have to wait and see what Jayco say for now.

[Camper_bob]

I'll "join the chorus" of condolences for your truncated camping season. That stinks.

I would be surprised if Jayco (or anyone else) would commit to a timetable. There's just SO much uncertainty in the supply chain. From raw materials all the way to the labor force, and every step in between; there are just too many unknowns. I wouldn't commit if I were them. How crappy would it be if they did, and you made reservations in anticipation of having your rig back, just to have to cancel them because something happened that was completely out of their control.

It's not ideal, but as you said, "it is what it is".

[Big1]

Originally Posted by Camper_bob

I'll "join the chorus" of condolences for your truncated camping season. That stinks.

I would be surprised if Jayco (or anyone else) would commit to a timetable. There's just SO much uncertainty in the supply chain. From raw materials all the way to the labor force, and every step in between; there are just too many unknowns. I wouldn't commit if I were them. How crappy would it be if they did, and you made reservations in anticipation of having your rig back, just to have to cancel them because something happened that was completely out of their control.

It's not ideal, but as you said, "it is what it is".

And I'm trying to think positive on the issue, I would like to believe that any minute that the dealer will get in the part needed to move forward on it.

I did get an email from Jayco and they are aware of the issue but the CS that I talk with didn't have that information at hand, but said that they gave the dealer to go head back in Jan.

I just have to keep on thinking positive and keep talking with the dealer and the factory so that it will keep them aware. I don't know the process on the factory sending them parts such as this magnitude.

I'm hoping that soon the wife and I will be back camping soon, I know she is ready to use it, I'm trying to keep things calm because you know how women can get but like I said, it is what it is thank you for your comment.

[jfk69]

That flat out sucks. Sorry to hear that. I saw a picture of rows of Pinnacles at the Jayco plant waiting for rear fiberglass caps, so the struggle on the supply side is real. I know it doesn’t help your situation. Looking forward to better times.

[Big1]

Thank you sir, and yeah I agree it does suck but I'm trying to have patience, flying off the handle want help they still want get the part in no sooner. I'm hoping that this will be taken care of in a timely manner.

[G&T Camper]

Good morning- My wife and I purchased a 2020 25.5REOK in Sept. of last year. We too had a problem with the back wall of the camper. The dealer we purchased the camper from- I can't say enough good things about them. Contacted Jayco and Jayco sent out a replacement wall. I took some time but the repairs were performed in "off" season. This year seems to be the year for shortages of everything....

[the_Meirkat]

That is a total bummer! And, responding as one of those women who gets "that way," I can only commend you for staying so positive whilst dealing with such a frustrating situation. Best of luck!

[USNMA1]

Sorry to hear, I know how it feels. I’ll never buy a new Rv again. My unit was tied up for repairs for 9 months this past year out of 12 months of owning it new. Next time I’m going slightly used and hopefully all the issues are worked out by original owner.

[pawags45]

Originally Posted by Big1

As some may know I had to take in my fiver in for warranty work, well when they got it back in December they found the back wall was coming apart, I call yesterday to see what's was going on and the dealer told me that they still waiting for the factory to send in the back wall.

They have to replace the whole back wall, I don't know how they are going to do that but then again I know nothing about doing something like that.

I have email the factory but I haven't received an answer back from them, so they also haven't repaint the front cap, don't know if the factory have okay that but none of it have been done.

They don't have the back wall yet, so yeah, this is going to be a short camping season for us, it would have been nice to know when can I plan on a trip but I can't.

The wife and I just had to leave today and go to a hotel on vacation but hey it is what it is, just vented those.

You should call customer service and ask them to check on this. They will need the last 8 of your VIN. A dealer told my something simular and when I called customer service they said the dealer had not sent in pictures that they requested and that's what they were waiting on. When I called back the dealer They acted like they thought it was done. Now I always double check with a live personal Jayco. Jayco Customer Service number is 1-800-283-8267. They will assign a rep to you. Then you can communicate with the same person to follow threw later.

[RAurand]

Originally Posted by pawags45

You should call customer service and ask them to check on this. They will need the last 8 of your VIN. A dealer told my something simular and when I called customer service they said the dealer had not sent in pictures that they requested and that's what they were waiting on. When I called back the dealer They acted like they thought it was done. Now I always double check with a live personal Jayco. Jayco Customer Service number is 1-800-283-8267. They will assign a rep to you. Then you can communicate with the same person to follow threw later.

What he is saying above. I had mine back to CW (Not the dealer) to have warranty work done. After some time, I started inquiring as to the status. CW said they are waiting in Jayco. SO, I called Jayco. Jayco said they were waiting for the CW to send them pictures. CW said they did. I asked if I could see the e-mail with the photos........ Guess what.... CW couldn't find it. So, I told them I wanted to see them send it to Jayco. Things moved along much better after that.

[gypsmjim]

If you buy a product and its defective it should be repaired in a reasonable amount of time. The factory must have the parts if they are continuing to make the same model. Any reputable company would repair one that is already paid for ahead of one that is just being manufactured.

Maybe there is some sort of lemon law that would apply. If it were mine I would ask for a full refund of the purchase price. At the very least, they should be paying your monthly payment until you get it back.

I'm a kinda guy that doesn't take kindly to treatment like this, which I consider totally unacceptable. I personally find that bad press is worth a thousand words.

[MattS]

Sorry to hear if your troubles, assuming your rig is at Valley RV? I hope your experience is better with them than ours. Just got our 32RLTS back after 2 months in the shop for minor issues.

[Johnynorthland]

Sorry about your misfortune, it really puts things into prospective when we all have little issues that don’t keep us from our camping trips!