Sounds like yours is defective. Jayco only put one of the lights in ours, I think on the upper step. I got up one night and completely missed the bottom step in my sleep fog. I hit the floor pretty hard but only damaged my pride. I have since added a second one so now both steps light up. The lights are pretty sensitive but ours don't come on unless we are near the steps. They will stay on for a bit, go off and come back on a few times before completely going off. Not sure why that happens but it doesn't last long so it doesn't bother me. As stated, they are hard wired so you have to remove it to get it disconnected.
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Jim
2020 F350 Platinum, srw, lbcc, 4X4, 6.7 diesel, 12,400 GVWR
2020 Pinnacle 32RLTS, Reese Goose Box
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